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IT Service Manager
2017-10-25 13:12:06| Space-careers.com Jobs RSS
You will have the opportunity to manage and coordinate the overall ESAs corporate IT services which are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESOC customers in coordination with the ESA corporate service definition processes is the task of the ESOC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. This position will be based in ESOC, Darmstadt, Germany. Tasks and Activities The scope of work will include Corporate IT ESOC site service delivery contract management and technical leadership for the local ESOC service team Corporate IT site customer and user relationship and partnership management Corporate IT ESOC site interface management with facility management, human resources, procurement, contracts and finance Corporate IT evolution projects transfer support to operations Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESOC communications adaptations for events hosted at ESOC, ESOC mobile phone provider tender actions and ESOC security system connection to the corporate IT network. Effective communication with end users, customers and internal business partners at ESOC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Management support of the ESOC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations Windows PCs Macintosh IOS tablets MS Office IE Acrobat Firefox McAfee Client backup HP Mobile Information Protection Client encryption Sophos FileVault BitLocker Software distribution MS SCCM Printers Kyocera Messaging Collaboration IBM Notes, Domino, Connections, Mobile Connect, Sametime WebEx MS Sharepoint Virtualised workplace VMware Fixed, mobile and smart phone Alcatel IOS Android telephony SIP, VoIP IT helpdesk Local area network, wide area network, Internet services, videoconferencing, ESA network security ESA cloud services ESOC communication event support Skills and Experience The following skills and experience are mandatory You have a University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable You have at least 5 years of relevant experiences in IT service delivery You have PC Windows knowledge, MAC OS knowledge is desirable You have procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk You possess ITIL best practices certification You have IT Project management expertise You are proactive, independent, results and goal oriented work approach You are customer oriented, able to detect and define new customer service opportunities You have excellent communication skills You have a good team spirit and leadership skills You are fluent in English and German in speaking and writing. The following skills would be highly desirable IT service delivery management You have a good knowledge of the ESOC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony You have a good knowledge of the ESOC corporate IT service catalogue You are Italian speaker. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 10112017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: service
manager
Category:Transportation and Logistics