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IT Service Manager
2021-07-23 18:13:07| Space-careers.com Jobs RSS
Position Reference 900 RHEA is currently looking for an IT Service Manager to work at our clients premises in the city of Frascati, Italy, with regular visitsmeetings at ESAHQ in the city of Paris, France. ESA is leading a program of transformation of its Headquarters centered on three pillars Physical workspace, Digital and smart services, Ways of working. The implementation of the ESA HQ Project is composed of a number of WPs involving representatives from several directorates and departments contract, finance, communication, legal, FM, IT, of which the implementation of the IT Infrastructure Digital Services is Work Package WP700. Tasks and Activities The scope of work will include Weekly meeting with WP700 lead. Organise project meetings involving sub WP700 leads, IT experts, IT providers. Supporting the project execution in each of its phases. Organise technical reviews involving WP leads, IT experts, IT providers, promotor representatives. Maintain project documents by filing all project documents in an appropriate library and ensuring that all documents are accurate and accepted by the Project Manager. Identify Problems or Risks that could affect the progression of the project and communicate these to the WP700 lead. Manage the overall WP 700 schedule, monitoring deadlines for each project task. Check regularly that every deadline is still possible and report any potential delays to the WP 700 Project Manager. Provide technical expertise and guidance relative to the 3 pillars of the project physical workplace, Digital and smart services and New ways of working. Gather the project stake holders needs and formalise the requirements related to new IT infrastructure and digital solution. Ensure that the new IT solutions are aligned with user needs. Ensure that the technical documentation produced by the different sub WPs is in accordance with ESA QMS and ESA Security Directives, so to ensure service acceptance of the technical solution. Review technical documentation and provide feedback. Update of the project plan evolution activity plan. Prepare adhoc presentations, upon request of the WP700 manager. Attend sub WPs progress meeting and reporting to WP700 manager. Coordinate POC and pilot activities engaging users, collecting and documenting their feedback on new IT services. Coordinate all activities on adoption initiatives, and produce an adoption plan. Participate to Service Readiness Reviews for the acceptance of newly deployed services. Participate to the definition of communication campaigns. Coordination role for the execution of user training campaign. Coordinate with internal and external communication providers. Skills and Experience The following skills and experience are mandatory Masters degree or PhD in a relevant discipline, with at least 4 years of relevant working experience. Minimum 2 years experience in project management support. Excellent verbal communication and presentation skills. Excellent critical and creative thinking and analytical skills. Excellent effort estimation capabilities, even based on minimum expressed requirements. Ability to manage multiple priorities under pressure, troubleshoot, and to meet short and longterm deadlines. Excellent organizational and planning skills. Thorough familiarity with word processing, spreadsheet, and project scheduling computer applications. Ability to work effectively as a manager, within a team and independently. Proficiency in the use of the MS Office 365 ecosystem functionalities. Previous experience with WAN, LAN, WLAN, Internet infrastructure workplace infrastructure DNSDHCP, print server, file server security infrastructure firewall, etc. GSM indoor infrastructure video conferencing equipments and software e.g. CISCO, Polycom, WebEx, TeamsSkype. Basic knowledge with communications technologies. Excellent verbal communication and presentation skills. Experience in the area of adoption management. Knowledgeable about ESAs environment. Ability to engage people and clearly articulate messages and contents. Fluency in English and French, both written and spoken. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 13092021. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above.
Tags: service
manager
Category:Transportation and Logistics
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