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IT Support Technician ESTEC
2021-05-26 16:12:51| Space-careers.com Jobs RSS
Terma The hightech and innovative Terma Group develops products and systems for defence, nondefence and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, France, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, France, Germany, and the UK. Job description For our customer, the European Space Agency ESA, we are seeking an IT Support Technician to work at ESAs ESTEC site in Noordwijk, The Netherlands. Responsibilities You will be a member of Termas IT team responsible for the maintenance and operations of the IT infrastructure of ESAs Electrical Engineering Dept TECE and Software and Simulation TECS laboratories and facilities The laboratories support a wide spectrum of space engineering activities concerned with Computerbased modelling and simulation Onboard computer and data systems Onboard software Avionics test benches Simulators and Functional Verification Reference Facilities FES, SVF, EGSE System Reference Databases Attitude and orbit control Image processing Electromagnetics Space environment and effects analysis Spacecraft electrical checkout systems Real time software with Hardware in the loop Virtual Reality and Augmented Reality 3D and 2D Visualisation The user community comprises around 400 technical staff, all located in ESTEC. To support this heterogeneous and continually changing technical infrastructure, the laboratories are equipped with multivendor computer facilities linked together via local area networks. The software packages running on the facilities are numerous, and constantly change to support current and new projects. Your specific responsibilities will be to provide support in IT Operations Management in accordance with ESA Security Directives and SECOPS for Service Providers including Process Definition and Documentation, change management etc. Incident Management 3 tier first, second, third line support Asset Management including removaldisposal User Access Control Management System and Application control IT hardware, Virtual Machine VM, OS, Applications Maintenance IT Security PatchVulnerability Support Network SupportManagement VM and Data Backup Information Management and Storage support Logging and Monitoring Services Reporting Services System acquisition services Development support services. Additionally, you may be required to support Office 365 testing e.g. analyse nonstandard interfaces and identify required solutions to arising issues. This is a fulltime position located at ESTEC, Noordwijk, The Netherlands. The requested start of work is July 2021 or as soon as possible thereafter. Qualifications Competencies The successful candidate shall have A degree at least Bachelors level in Software EngineeringIT or relevant experience. Possession of relevant certifications will be an additional asset. Some years relevant professional experience in IT support helpdesk in corporate environments predominantly Windows to a wide user community, including troubleshooting users operating system and application problems. Particularly well qualified graduate level candidates showing aptitude for the tasks will also be considered. Experience with virtualization and VM environments. Fluent English, written and spoken. Desirable Knowledge of Microsoft 365 would be useful. Soft Skills Experience of providing user support for a large international environment. Ability to adapt to clients requirements and learn new technologies. Ability to work both independently and as a team player. Good communication and interpersonal skills. What can Terma Offer? At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Support on relocation if applicable Recruitment is depending on successful selection by the customer. Additional information To ensure that your application will reach us and is properly processed please apply via our website httpswww.terma.comworkingattermaapplyforajobopenpositions. Include an uptodate Curriculum Vitae and a Cover Letter highlighting your background and expertise as well as earliest date of availability. For further information, please contact Mr. Simon Mills by email recruitment.nlterma.com. Closing date June 15th, 2021 Please note the following Legal Security requirements Applicants must hold all appropriate permits to work in the EU. Applicants are required to provide a copy of their IDpassport and degreehigher education certificate. Terma will validate the certificate with the issuing authority. In line with ESA security requirements, an official Certificate of Good Conduct or equivalent and employment reference checks will be required at commencement of employment. Please attach a copy of any reference letters with your application if you have them. Privacy Notice By submitting your job application you confirm that you have read, understood and accepted this Privacy Notice, including Termas Privacy Policy as referenced below and are providing your consent to Termas storage and processing of your personal data accordingly. This Privacy Notice covers any personal data you submit to Terma for the recruiting process, including e.g. Your name, contact details and application status Information included in your CV or cover letter, such as job history, academic background, skills and competencies, personal interests, languages spoken, and your photo Job preferences and type of employment sought Names and contact details for references Please visit our Privacy Policy at www.terma.com. Here you will find additional information about our compliance with GDPR, how we use and protect your data, as well as information about your rights pursuant to GDPR. You will also find information who to contact at Terma in case you want to exercise these rights
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