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Junior Field Support Technician
2016-03-14 13:06:54| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESTEC, we are currently looking for a Junior Field Support Technician. Tasks and Responsibilities As successful candidate you will be responsible for the following PC 2nd level call support for simple cases on PC printing, incident and problem handling Inventory and asset tracking, status updates Support new PC installations revocations breakfix Provision of Mobility Packs and tokens, updating tracking database Interface with Service Desk on call resolution status, reporting. Printer Support printer installations revocations breakfix Perform preventive maintenance on printers Perform reactive maintenance on personal printers, respecting relevant SLAs Interface with printer maintenance supplier on maintenance schedules Perform preventive maintenance on printers. Service Desk Answer 50700 calls, emails and user visits, creating Remedy Incident Reports accurately Assign Incident tickets to available technicians Manage the recording and delivery of small items, documented in Remedy tickets Ensure Remedy tickets with statusPending are monitored, and user progress information made available Advise the Lead Technician or Service Manager concerning Remedy tickets in danger of breaching their SLA target. Service definition of SIM card management SIM card activation, revocation, transfer and change of profile requests by interfacing with the telco providers Delivery to end user Incident management through onsite support or by interfacing with the telco providers Management of the ongoing purchase orders committed by ESA to the telco providers for what concerns SIM, mobile devices, accessories Follow up deliveries by interfacing with the telco providers Ticket updating Asset Management Stock Management Monthly and on demand service reporting PIN and PUK management Installation and activation of SIM on enduser device HW break and fix interface with Telco provider. Requirements Familiar with BMC Remedy Familiarity with corporate purchasing practices, control record keeping Good interpersonal skills in English Familiarity with the use of Windows PCs, Apple laptops, phones tablets, and other smart phones Experience in local onsite desktop support for one to two years in large organisation more than 1000 Users Experience in working as part of a team on a customer premises is mandatory Escalation handling and rapid response to critical incidentsissues Knowledge of the Microsoft Office 2010 suite Knowledge of Lotus Notes client configuration and support Experience with PolyCom video conferencing systems maintenance and support a plus Good working knowledge of ITIL processes certification a plus. Application procedure Important All applicants must hold a current valid work permit for the Netherlands or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Junior Field Support Technician Reference N016ESTECITI213 Application closing date 25032015 Start date April 2016 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESTEC, please consult httpwww.esa.intAboutUsESTEC
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Category:Transportation and Logistics