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Manager, Service Delivery, LuxGovSat
2016-04-20 17:08:39| Space-careers.com Jobs RSS
Manager, Service Delivery, LuxGovSat Ref 0005 Region Europe Location Italy Sigonella Sicily Company LuxGovSat SA Category Other Engineering Technical Position Staff Published 20160407 Context LuxGovSat is a pioneer and innovator in governmental, civil security and defense satellite communications GOVSATCOM, jointly held by the global satellite operator SES, headquartered in Luxembourg, and the Luxembourg Government. The objectives of LuxGovSat are the acquisition, the launch and the operation of a satellite for the provision of governmental and defense communication services. The new satellite, GovSat1, will bring new capacity in governmental frequency bands and feature security capabilities with steerable highpowered spot beams. In a unique PublicPrivate Venture, it will ensure the security, reliability and flexibility for the everchanging missions of governments and institutions in the security, defense and civil areas. The launch of the satellite is scheduled for the second quarter of 2017. The spacecraft will be positioned at the orbital position 21.5 degrees East and will cover Europe, the Middle East and Africa. The position implies various activities related to the capacity management and service delivery in close coordination with the LuxGovSat NOC in BetzdorfLuxembourg. Responsibilities Work independently as the LuxGovSat operational expert and contact point for all aspects on the delivery of the ground segment capabilities and provisioning of secure operational services Maintain the highest level of operational and technical knowledge of these systems in order to act as the systems expert in supporting the 247 operations Be accountable for the direct delivery of the LuxGovSat capability to speed the resolution of interferencefaults which may be impacting customer services Undertake timely and unsupervised judgments involving highly complex facts, situations which require analysis and interpretation, and comparison of a wide range of options, to find solutions to rapidly resolve cases of RF interference Develop training material and operating procedures, and provide teachingtraining of techniques and procedures to the 24x7 user operational teams, and to other groups across the LuxGovSat organisation Create reports and statistics as required on system events, activities, performance, usage of the systems, and customerspecific problems manage the storage and retrieval of specialized data to support analysis of all events Ensure the availability and preparedness of the LuxGovSat systems and all associated systems, data and documentation, to support the 24x7 operations when required Ensure security and proper use of confidential data, either internallyprovided or from external agencies and companies, which is required for the support Liaise with Engineering departments for the specification, design, development, testing and acceptance of new hardware and software systems Participate in vendor meetings and negotiations, related to system and service development, upgrade, operations and maintenance Manage the servicelevel activities from the carrier monitoring service and other operational support systems Formulate long term strategic guidelines for evolving and improving LuxGovSat capability for fault resolution and Radio Frequency Interference mitigation Always act in a proactive and selfmotivated manner to improve the overall customer operations and experience Provide oncall support in order to assist with resolution of urgent interference events impacting customer services Present complex information at international conferences, as a trusted representative of LuxGovSat Prepare projects reporting documentation and presentations with the support of Project Managers Capacity Management Services by executing the following six tasks, described hereafter Capacity Planning Capacity Engagement Capacity Access Coordination Capacity Monitoring and Control, including Electro Magnetic Interference Radio Frequency Interference handling Incident Management and Reporting ExperiencesQualifications Minimum 5year experience in the Satellite Telecommunications or Data Communications Industry, ideally in connection with governments or public institutions Existing experience or relationships into the defense market on national or panregional levels Engineering Degree Experience in service delivery, project andor programme management, willing to obtain recognized certifications Experience in operating a large spectrum of products and services hardware, systems integration, support services, etc Ideally be an exmilitary or a have proven record of working with military or other governmental agencies Awareness of the governmental and institutional environment dynamics Strong aptitude for a systems approach to problem solving, and good analytical skills Fluency in English the knowledge of other languages is considered an additional asset NATO secret clearance level will be required Apply for this Job online
Tags: service
manager
delivery
service delivery
Category:Transportation and Logistics
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