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Network Operations Center Engineer Level 1
2020-03-23 16:16:44| Space-careers.com Jobs RSS
SES Government Solutions SES GS is a wholly owned subsidiary of SES SA, operating independently under the authority of a DCSA proxy agreement. Leveraging a 30year heritage of experience in the government SATCOM market, we offer comprehensive satellitebased communications solutions that enable federal agencies, using secure broadband communications, to fulfill both routine and missioncritical requirements. With access to a fleet of satellites in Geostationary Earth Orbit GEO, a network of Medium Earth Orbit MEO satellites, and supporting ground infrastructure, our full range of satellite services and managed endtoend solutions allows for secure, reliable communications and comprehensive global coverage. Our reputation for operational excellence and highly reliable network solutions has been validated by longterm relationships with diverse government, Intelligence Community and other civilian and defenserelated agencies. For more information, visit httpwww.sesgs.com Security Clearance An active Secret US Government security clearance. Network Operations Center Engineer Level 1 Stafford, Virginia Context The NOC Engineer Level 1 manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems as required as well as manages and executes activations, transitions and restoration of services. Escalates technical issues to NOC Engineer level 2 when access or communications issues cannot be resolved. ExperienceQualifications Technical experience working in Networking, IT, or satellite telecommunications fields Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems Ability to troubleshoot satellitedata problems remotely, over the phone, or via email Ability to work well in a 247365 shift environment Ability to prioritize, isolate problemsreturn communications to operational status Requires carrying a cell phone 247 and responding to business requirements Military experience as a satellite operator is a plus Satellite Earth station and Teleport experience is a plus Excellent customer service and interpersonal skills Able to work independently and must possess excellent multitasking skills Familiar with the Return Materials Authorization process Ability to sit for long periods of time in front of a computer Excellent communication skills both oral and written Demonstrated working knowledge of MS office and Visio Occasional travel may be required Essential Job Functions The Network Operations Center NOC Engineer Level 1 works with customers to troubleshoot and restore remote access problems and maintains a high level of satellite communications for our customers and assists with any transmission inquiries, problems, involving a broad range of satellite communications and network services Isolates, repairs and restores service to customer networks Achieves a high rate of problem resolutiontrouble closure on initial call Provides network support and escalates technical issues to Level 2 Engineer when access or communications issues cannot be resolved Provides realtime status on MEOGEO communications network traffic Gathers load and demand information, allowing SES GS to continuously optimize network performance and ensure quality of servicereliability to customers Provides guidance and direction for Field Service Representatives FSRs in troubleshooting complex satellite communication networks Manages and monitors, performance of the communications networks and resolves remote user and hub problems as required, as well as manages and executes activations, transitions and restoration of services Performs system troubleshooting, log retrieval via remote connections Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored Meets andor exceeds the requirements specified in Service Level Agreements Transitions new satellite communications services to NOC monitoringsupport Monitors customers transmitted satellite carriers ensuring they are within parameters As required, schedules vendor access to remote locations for repair and maintenance Implements preventivecorrective maintenance on satellite communications equipment Maintains records of maintenance and repairs of customer networks SES GS and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
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