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Satellite Service Delivery Manager
2015-07-07 12:04:34| Space-careers.com Jobs RSS
Satellite Service Delivery Manager Location UK Employment Permanent Salary range 45,000 55,000 Key Purpose The Satellite Constellation Service Delivery Manager is responsible for the delivery of a service that provides the end customer with the ability to task a constellation of high resolution earth observation satellites and receive subsequent imagery data. The Satellite Constellation Service Delivery Manager is responsible for the operational management of the system through the operational lifetime of the satellites 7 years. The system comprises of a constellation of very high resolution optical remote sensing satellites and a number of ground segments located in the facilities, customer facilities and a third party facility. The Satellite Constellation Service Delivery Manager is the primary point of contact for the customer with regards the service delivery performance, and is responsible for maintaining the customer relationship by ensuring that customer meets its contractual service delivery obligations. Key Tasks Internal Facing Tasks Communicate to internal team the level of service required to meet the customers expectations and contractual obligations. Ensure that the various elements of the service delivery are maintained including Space and ground segment. Service helpdesk. Service support team. Ensure that performance deviations and system outages are dealt with in a timely and efficient manner and within the defined service levels. Produce monthly performance reports for the system and service. Manage development of existing tool sets and operational procedures to improve service efficiency and delivery. Work with the Commercial and Compliance teams as needed to ensure that the service complies with contractual and security obligations. Externally facing tasks Coordination of service activities with customer counterpart.. Compliance with obligations defined in the lease agreement. Maintenance calibration activity planning. Performance issues non compliances. Financial and commercial communications Satisfy lease holder reporting requirements. Experience Experience in service delivery management specifically in setting up, running and successfully delivering a service, ideally for satellite operations or within the engineeringaerospace sector. Experience of working with space and ground segments is beneficial. Knowledge Skills Results orientated strong drive to deliver. Strong organisational skills and ability to prioritise workload Excellent interpersonal skills written and verbal. Ability to interface with customers and technical representatives. Skilled at anticipating customer needs. Ability to handle high pressure environment and keep to deadlines. Flexible adaptable to changing priorities. Attention to detail. Proficient in all MS Office packages and knowledge of Microsoft Project. Willingness for occasional domestic and international travel.
Tags: service
manager
delivery
satellite
Category:Transportation and Logistics