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Senior Manager, NOC Operations
2021-03-31 12:12:07| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is responsible for leading the NOC Operations team. The incumbent works collaboratively with operational, infrastructure and customer facing functions to help ensure the stable operation, reliability, and security of our customer services and infrastructure. This position is also responsible for the overall function and quality of postsales support for all SES Networks customers. The position is the most senior position in the management of the SES Networks Operational system and the incumbent is a key member of the Operational management team at SES and holds full accountability for the effective management of mPOWER NOC Operations. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Responsible for the overall performance of the NOC Operations team Responsible for Customer Satisfaction levels for all in service mPOWER customers Responsible for engagement with Operational Fulfilment team to ensure seamless deployment and Operational transition of new mPOWER customers into Operations Responsible for the management of the engagement with contracted Service partners ensuring Services are provided to the agreed SLA terms as a minimum Defines and creates optimization efforts to drive customer satisfaction on support of their services Responsible for the effective line management and leadership of the NOC Operations team Responsible for effectively communicating the status of all in service mPOWER services across the global mPOWER customer base Actively participates and contributes as part of the management team of SES Operations providing input on operational status and improvement initiatives to streamline the mPOWER services provided by SES COMPETENCIES Selfmotivated and able to deal well with ambiguity and rapidly changing priorities, ability to deal effectively with pressure Demonstrates a customerfocused business led approach Excellent team player Demonstrates effective intercultural awareness Proven project management skills, ability to manage multiplepriorities Business acumen High level of integrity and work ethic SelfStarter with a high level of personal accountability Excellent presentation communication skills written oral Excellent communication skills written oral Display a strong commitment to the success of SES and inspires others to commit to the organizations goals demonstrates commitment and works hard in order to achieve goals QUALIFICATIONS EXPERIENCE Bachelors degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications Minimum of 10 years experience of Operation CentreSupport Centermanagement Minimum of 10 years experience in Satellite Communications Telecommunications Knowledge of the Satellite or Telecommunications industry Excellent command of MS Office package Word, PowerPoint, Excel, Visio Fluency in English, any other language is considered as an asset Apply HERE
Tags: manager
senior
operations
noc
Category:Transportation and Logistics
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