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Service Delivery Manager for German Space Market
2017-09-27 16:13:24| Space-careers.com Jobs RSS
RHEA Group is currently recruiting a Service Delivery Manager for German Space Market for the RHEA Group Professional Engineering Services PES Business in Germany. The position is responsible for ensuring the successful delivery of services to our clients including European Institutions and industry in the Space Sector. RHEA Group is growing rapidly and this position is key to ensuring that the company maintains good relations with its clients and continues to deliver as it commits to. The Service Manager will be part of the extended European PES Management team and will participate in the growth strategy of the business. This position is based in the RHEA Group office in Darmstadt, Germany and will report to the RHEA Group Business Manager Germany and France. Tasks and Activities The scope of work will include Responsible for managing the contract and ensuring quality of the service delivery to all PES clients in Germany, liaising between the client, the employees and RHEA Group back office. Coordinates the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Performs the financial and technical monitoring of the contracts, highlighting possible risks and areas for improvement Assists in service review meetings to communicate technical tasks to the employees to achieve the deliverables. Builds strong relationships of trust with the client, understanding the technical and organisational challenges they face and identifying possible new business from RHEA Group. Responsible for ensuring the deliverables of the contract are achieved on time. Compiling and quality assuring the monthly and quarterly reporting of the service contracts under the German space institutional and industrial clients. Liaising with the technical staff for timely inputs Completing all required financial reporting Monitoring the internal and client KPIs. Implements and monitors the PES operations management processes across Germany. Ensuring clear communications with employees, and compliance to internal requirements. Reaches out on a regular basis to our employees in more remote locations, ensuring engagement with RHEA Group and managing any questionsconcerns they may have. Coordinates the performance management programme assisting in the annual performance review process Champions the Health and Safety Programme and RHEA Groups Quality Management System at all locations where employees are based. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering or Scientific discipline or equivalent Must have experience in a technical services provider. Knowledge of German space industry would be an advantage Ability to build networks social and professional easily Good organisational skills and planning Diplomatic in your approach to problem solving Strong Business Acumen Excellent skills in MS EXCEL and numerical reasoning Good data analytical skills Competence in technical learning Excellent written and spoken English and German Excels within a multicultural environment and works well with remote teams Ability to travel when needed How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEA Groups Recruitment team at careersrheagroup.com no later than 30102017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA GROUP RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
Tags: service
market
manager
delivery
Category:Transportation and Logistics