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Service Level Coordinator
2020-10-16 16:11:46| Space-careers.com Jobs RSS
Service Level Coordinator Deadline for applications 26102020 Job Description For our client we are looking for a Service Level Coordinator for their location in Sulzbach, Germany. Tasks and Responsibilities Continuous monitoring and active control of the processing of open trouble tickets Preparation of monthly and quarterly service level reports and review of service level reports of relevant subcontractors Analysis of the results of the service level measurement and resulting appropriate improvement measures Actively involved in process management. This includes, for example, the agreement of process goals and the development, implementation and maintenance of a performance measurement system and a process database Analysis and optimization of process flows and control into the processes according to ITIL. Requirements Vocational training in commercial or technical education with minimum 3 years of professional experience Several years of professional experience in a technical, ITILbased service desk in incident management Detailed knowledge of MSOffice Knowledge of VBA or a comparable scripting language is desirable German business fluent English business fluent Confident in dealing with CRM, trouble ticket and ERP systems and their administration Good knowledge of databases and databasebased applications Good communication skills to ensure the flow of information The ability to integrate into a team High degree of responsibility, resilience and organizational talent. What do we offer? ATG offers excellent working conditions and provide you with all the other necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed, we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients. About ATG Europe Today, ATG is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space industry. Our headquarters is located in Noordwijk, the Netherlands and we have subsidiaries in Germany and the UK. Besides these countries, ATG also operates in Belgium, Sweden and Norway. ATG People is the key player in delivering highly educated personnel for RD environments throughout Europe. We are continually recruiting experienced Engineers for exciting, fulltime positions based at our customers sites. As an ATG Engineer, you will be working on very diverse missions and assignments. This opens up unique opportunities to be engaged in innovative projects and challenging you to perform to high standards and utilizing the full extent of your professional knowledge. Interested? Submit your CV and personal details through our website at www.jointhebrightestminds.com. For further questions, you can also contact our recruitment consultant Michiel Deinema directly on phone number 31 0 71 579 55 48.
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service level
Category:Transportation and Logistics