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EPSSG Operation Preparation Engineer Service Level Manager

2021-05-21 09:12:48| Space-careers.com Jobs RSS

Do you have at least 10 years in the field of System or Spacecraft Operations? Do you possess strong data analysis, processing and synthesis skills and have worked with SCOS2000 mission control systems? You could be our new EPSSG Operation Preparation Engineer Service Level Manager. Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites EUMETSAT based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities As EPSSG Operation Preparation Engineer Service Level Manager you will concentrate your activities on the following Operations Preparation Engineering tasks Develop and validate endtoend System Control Procedures SCP and timelines for routine and contingency operations in coordination with satellite and system Ops Prep team leaders. This also include the necessary displays, ANDs, graphs and any Operation Static Data OSD needed for these procedures. Coordinate with OPS the MMI definition and Main Control Room layout organisation harmonising the usage of the new infrastructure and its impact on the operation concepts. Define the Simulation Campaign Plan, organise all the related activities and coordinates all teams involved with the objective to provide a readiness status of the Operation Team for Launch. Maintain the SIOV Rehearsal Plan, prepare and conduct the rehearsals including also the preparation and the coordination with of external supports. Coordinate with OPS team leaders to ensure compliance with existing OPS workflows and processes as per Operations Management Plan OMP. Coordinate with IVV team to deliver as necessary validated operational scenarios for VV test cases performed and by IVV team. Coordinate the TRRTRB as needed Contribute to CCB maintaining as necessary the OPS Baseline and the Ops Prep WBS Coordinate interactions and support the OGS procurement teams providing a main point of contact in Ops Prep Team OPIT for PDAP subsegment. Participate as necessary to ARBs on OGS subsystems and joint ARBs with the satellite manufacturer. Support the OGS, MetopSG and LEOP reviews and provide support as Project Team to EPSSG System reviews Provide input for identification and monitoring of risks in the technical domain concerned with this service Provide input and support for anomalynone conformance investigation and resolution and if needed RFDRFW processing. Provide input to keep uptodate the System CORE model related to Operational activities, data flows and interfaces. Provide a single interface within OPIT for the management of the satellite and instrument characteristic databases SCDB and support FDF and PDAP team for their respective Databases. Support the Handover from PRD to OPS ensuring Operation Baseline Documentation and knowledge developed by the service team is properly transferred to operation department. Service Level Management tasks Planning, monitoring and control of the services to be provided Prioritise tasks in coordination with the EUMETSAT Technical Officer Participate in the regular anomaly review and change management boards Coordinate the service with other Service Providers Manage, supervise and monitor all the Contractors key persons assigned to the service Follow up, monitor and manage the execution of the activities and open actions and report to the TO on their progress status upon TOs request Provide monthly reports covering the service provision based on agreed set of metric, including, team activities, team composition, training, operational events Ensure the availability of the required manning levels at all times including ensuring adequate participation of the team members Maintain contingency plans for unscheduled staff absence in order to assure the required levels of service Liaise, organise and prepare meeting with the EUMETSAT Technical Officer Ensure compliance with staff qualifications and skills requirements including planning and monitoring of the training for all key persons and of the induction process of new key persons joining the team in agreement with the guidelines and working processes provided by the EUMETSAT Technical Officer Ensure that the administrative requirements necessary to provide the service are fulfilled Update the effort spent by the team in the EUMETSAT reporting tool RMF Coordinate with the Technical Officer planned absences, in order to ensure the service continuity. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring At least 10 years in the field of System or Spacecraft Operations, either during routine or operations preparation of complex space systems Strong data analysis, processing and synthesis skills are essential and an ability to recognise opportunities for improvements in areas of work and implement appropriate solutions Experience in definition, development and validation of operations for the development of satellite ground segment facilities such as monitor and control, mission planning, onboard software management, ground stations monitoring Experience of SCOS2000 mission control systems and use of the APEX operations procedures preparation and execution tool Experience in satellite performance monitoring and reporting aspects including anomaly analysis and solving in liaison with satellite industry, procedure change control and configuration management processes It would be a distinct advantage to have experience with some of the following Proven experience in the phases of routine and commissioning. Specification of space system and operational concepts, facility requirements Familiarity with OnBoard Control Procedure concepts Familiarity with the ECSS Packet Utilisation Standard, customisation and usage Familiarity with system change control and configuration management procedures Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you. Make a difference every day. Take pride in what you do! More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace

Tags: service level manager operation

Service Level Coordinator

2020-10-16 16:11:46| Space-careers.com Jobs RSS

Service Level Coordinator Deadline for applications 26102020 Job Description For our client we are looking for a Service Level Coordinator for their location in Sulzbach, Germany. Tasks and Responsibilities Continuous monitoring and active control of the processing of open trouble tickets Preparation of monthly and quarterly service level reports and review of service level reports of relevant subcontractors Analysis of the results of the service level measurement and resulting appropriate improvement measures Actively involved in process management. This includes, for example, the agreement of process goals and the development, implementation and maintenance of a performance measurement system and a process database Analysis and optimization of process flows and control into the processes according to ITIL. Requirements Vocational training in commercial or technical education with minimum 3 years of professional experience Several years of professional experience in a technical, ITILbased service desk in incident management Detailed knowledge of MSOffice Knowledge of VBA or a comparable scripting language is desirable German business fluent English business fluent Confident in dealing with CRM, trouble ticket and ERP systems and their administration Good knowledge of databases and databasebased applications Good communication skills to ensure the flow of information The ability to integrate into a team High degree of responsibility, resilience and organizational talent. What do we offer? ATG offers excellent working conditions and provide you with all the other necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed, we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients. About ATG Europe Today, ATG is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space industry. Our headquarters is located in Noordwijk, the Netherlands and we have subsidiaries in Germany and the UK. Besides these countries, ATG also operates in Belgium, Sweden and Norway. ATG People is the key player in delivering highly educated personnel for RD environments throughout Europe. We are continually recruiting experienced Engineers for exciting, fulltime positions based at our customers sites. As an ATG Engineer, you will be working on very diverse missions and assignments. This opens up unique opportunities to be engaged in innovative projects and challenging you to perform to high standards and utilizing the full extent of your professional knowledge. Interested? Submit your CV and personal details through our website at www.jointhebrightestminds.com. For further questions, you can also contact our recruitment consultant Michiel Deinema directly on phone number 31 0 71 579 55 48.

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