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Service Manager EDRS fm
2014-05-13 15:39:27| Space-careers.com Jobs RSS
Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. For Airbus Defence and Space in Munich Ottobrunn within the area Germany Business Delivery we are looking for a Service Manager EDRS fm. Airbus Defence and Space is currently developing and implementing a European Data Relay System EDRS as a prime contractor of ESA. EDRS is a satellitebased communication system for the high speed relay of Earth Observation data from Low Earth Orbit LEO satellites, via geostationary satellites, to the ground. Astrium Services provide EDRS Services to customers operating LEO satellites. We are looking for an EDRS Service Manager. You will be based in Ottobrunn and will report to the Head of Service Management and Operations. You will be responsible for Leading service implementation during the EDRS Implementation phase for the EDRS Project Manager Leading the Organisation Design Process and chairing the corresponding reviews the Organisational Requirements Review ORR, Organisational Design Review ODR and Organisational Qualification Review OQR Setting up the Service Delivery Organisation Preparing the EDRS Service for launch and chairing the corresponding reviews Critical Commissioning Review CCR and Final Design Review FDR Managing the EDRS endtoend service during the In Service phase Meeting the EDRS Profit Loss budget Meeting customer satisfaction targets Ensuring service delivery according to agreed service levels and providing periodic reporting against SLAs Managing customer and subcontractor interfaces with internal entities Improving the EDRS service continuously, regarding quality and efficiency Your tasks will include Chairing organisation and service design reviews Contract management technical and commercial Process management and improvement Manage escalation for operational incidents Manage the provision of the agreed service metrics Manage SLA reporting processes Liaising with customers and service delivery organisations to define, implement and continuously improve processes and operational interfaces We are looking for candidates with the following skills Engineering degree in Aerospace Engineering or similar At least five years of experience in service management, ideally in a spacerelated environment Experience in personnel management Experience in subcontractor management Teamwork and leadership skills, particularly in international consortium environments Ability to lead teams without line responsibility Strong customer focus Knowledge of satellite communications and earth observation missions, as well as mission operations ground infrastructures e.g. ESOC, DLR, etc. Experience in ESA and ESA standards English and German negotiation level To apply click here
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Category:Transportation and Logistics
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