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Solutions Engineer
2019-09-10 11:17:13| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Solutions Engineer Singapore ROLE DESCRIPTION SUMMARY The incumbent is responsible for technical proposal elaboration for infrastructure and media services, support technical contract negotiations and validations, carrying out technical analysis on potential or existing customer services and contractual committing satellite link performances. Emphasis is on the integrated teamwork approach by providing technical presales tasks and postsales support on dedicated customer accounts. All technical solutions and services provided by SES are generated, validated and implemented through the Solution Engineering team, ensuring highest efficiency, technical excellence and optimized use of the groups assets. The incumbent provides an elementary role in the sales acquisition and service delivery process ensuring the Sales revenue targets. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Support the prequalification technical due diligence of new regional sales opportunities and the preparation of technical, infrastructure and media services proposals in response to customers service requirements, RFIs and RFPs Act as a primary technical interface for SES accounts from acquisition throughout their service life time. The incumbent supports the Solution Engineering team during customer meetings and contract negotiations, works closely with the senior team members on major customer projects, and support by coordinating activities and drafting proposals. The incumbent designs valueadded digital media solutions for content management and delivery The incumbent offers oversight of the assignment of customer services on the satellites and the optimization of satellite resources including the planning activities associated with replacement satellite transitions. The incumbent translates contractually agreed SLAs into QoS, coordinates with customers, Commercial Operations and SES Engineering for the resolution of operational problems, and interfaces with the Global Service Delivery teams and other internal stakeholders to ensure that customer service support meets the expectations during the entire service lifecycle COMPETENCIES Proactive attitude, think outside the box and continuously try to find ways to improve the level of support Good presentation techniques and effective sales proposal skills. Selfsufficient, requires minimal supervision and works independently Ability to work effectively in structured or virtual teams Ability to build and maintain relationships as well as the ability to gain a clear understanding of the customers businesses and requirements Ability to efficiently assist Sales in creating winning technical proposals QUALIFICATIONS EXPERIENCE University or engineering degree e.g FH, TH, IST, BSc, MSc in telecommunications or related field At least 3 years of professional experience in relevant field Experience in satellite transmission analysis and solution engineering is an asset Knowledge of the audiovisual media industry, Broadcasting technologies, DVB, OTT, IP, VoD, Knowledge of satellite technology, standards and market trends for satellite communications, RF technology and equipment, communication protocols Fluency in English any other regional language being an asset Willingness to travel Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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Category:Transportation and Logistics
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