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The journey towards digital first customer experience
2021-10-04 02:00:00| Total Telecom industry news
In the wake of the coronavirus pandemic, our lives are undeniably more digital than ever before. For consumers, this has meant not only an enormous shift to online services, but also a greater appreciation for what high quality customer experience looks like. For Aimie Chapple, CEO of Capita Experience, who spoke to us at this year&rsquo…read more on TotalTele.com » [ more ]
Tags: experience
customer
digital
journey
Category:Telecommunications