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User Support Analyst mf
2014-03-27 15:42:17| Space-careers.com Jobs RSS
LSE Space is looking for an experienced User Support Analyst mf to support our customer EUMETSAT in DarmstadtGermany. The Service Desk Team is in charge of providing first and second level of IT support. It also maintains the desktops and mobile IT equipment laptops, mobile devices, etc. of the organisation. The support environment can be described as one where IT users are wellregarded experts in their own field, and where user problems can affect the EUMETSAT core business. The User Support Analyst will operate the Service Desk as part of the SD Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Heshe will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The tasks of the position include in particular Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc. Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc. Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Qualifications Experience Required Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience andor knowledge of the Key person on the following items is considered as an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Perfect command of English and German, verbal and written. Knowledge of French would be an asset. Location of workEUMETSAT in DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online to andree.scherschellsespace.comuntil 3rd April 2014.
Tags: support
user
analyst
support analyst
Category:Transportation and Logistics
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