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Tag: support analyst
Industrial Cost Analyst Support
2020-06-05 17:13:47| Space-careers.com Jobs RSS
We are looking for an Industrial Cost Analyst Support M3 to join our Modis Aerospace team, working onsite at the European Space Agency in the Netherlands. Modis Aerospace is a specialized Engineering consultancy with more than 30 years experience providing aerospace Engineers to our key partners in The Netherlands. Modis is a longstanding business partner of the European Space Agency ESA, with more than 120 employees recruited from across Europe currently supporting ESAs activities. Industrial Cost Analyst Support in the Industrial Auditing and Return Division, Industrial Policy and Auditing Department, Directorate of Industry, Procurement and Legal Services. Reporting to the Head of the Industrial Audit Section, this position shall be responsible for general industrial costs analysis and auditing related activities in support of the ESA procurement process. General tasks to be performed Preparatory analysis and calculation of industrial hourly labour rates and overheads unit rates such as facility charges and other overheads, on the basis of detailed reviews carried out on the companys costs structure and accounting tools Preparatory analysis and review of direct expenditure on cost reimbursement contracts andor cofunded contracts including compliance with ESA rules Support on specific financial viability audittasks, on the basis of detailed reviews carried out on the companys financial data Support on specific nationality audittasks in order to getanalyse the appropriate documents on the basis of established processes and criteria for nationality attribution Support on specific audittasks related to the verification of geographical return data Support on audits carried out in Direct Support to Programs, including a detailed analysis and review of industrial contractual documents Coordination, processing and reporting of timely feedback to initiators making requests through the internal systems e.g. PARI on financial matters e.g. currency exchange, price variation formulae, productivity, inflation, hourly rates etc. Support to the preparation finalization of the auditors handbook Support in the review, optimization and implementation of audit processes and procedures Support with the creation of a database for the bench marking of hourly rates across all Member States Support in the daytoday audit activities, including preparing concise and accurate documentation e.g. draft audit reports, analysis of data, collection of information, etc. Support on other audit tasks projects as requested to the Section In the execution of these duties, the position incumbent will liaise directly with Cost Auditors and will also have contact with ExecutiveSenior Industry representatives, ESA and Industry Project Management teams, ESA contracts officers, ESA finance cost engineer functions and auditors of other National Audit Authorities. To successfully perform the above mentioned tasks, the following background experience is required Masters degree, or equivalent qualification in accountancy, audit, finance, economics, or related business studies. Up to 4 years of progressive experience of audit in a large accountancy practice and or relevant commercial audit experience. Reactiveness Seeking opportunities to develop hisher own expertise, being proactive and resultsmetrics driven. Communication Ability to express ideas verbally and in writing, in a clear, concise and professional manner using appropriate business and technical language. Problem solving Demonstrating strong technical knowledge and having the ability to research issues and discuss conclusions. Planning and organization Demonstrating flexibility in prioritizing and completing tasks. About ESAESTEC The European Space Agency ESA has sites in several European countries. The European Space Research and Technology Centre ESTEC is the largest site and the technical heart of ESA. This nursery of European space activities is located in Noordwijk, Netherlands. At ESTEC, about 2500 engineers, technicians and scientists work handson with mission design, spacecraft and space technology. Almost all ESA projects except launchers are managed from ESTEC. In Noordwijk, people work on science missions, manned space missions, Earth observation, telecommunications and navigation satellites. ESTEC provides extensive testing facilities to verify the proper operation of spacecraft, such as the Large Space Simulator LSS, acoustic and electromagnetic testing bays, multiaxis vibration tables and the ESA Propulsion Laboratory EPL. Please send your CV to recruitmentaerospacemodis.com before 26062020
Tags: support
cost
industrial
analyst
Analyst, Applications Support
2019-09-16 12:16:35| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Analyst, Applications Support Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The position is responsible for the application support including management and processing of incoming user tickets or reported issues and forwarding of issues to external suppliers within the satellite applications environment. The incumbent will ensure a proper and effective followup of the tickets and will manage a quick and transparent communication towards the endusers and suppliers. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Ensure the analysis and resolution of all incoming Satellite Applications related incidents and requests Ensure all Satellite Applications related KPIs as defined by the IT department have been reached Actively manage the open incidents in the Satellite Applications support queue to ensure detailed updates, followup and resolution, which includes Take ownership of repetitive, normal, complex incidents Contact and help the enduser resolve his problem Involve thirdlevel support for advice where needed Manage all incidents to closure Define KPIs in order to follow up properly on incident resolution Ensure all information is correctly logged in the ServiceNow and Jira ticketing tool Ensure repetitive incidents are properly documented to facilitate future resolution of similar incidents Transfer incidents that cannot be resolved to thirdlevel support or suppliers, which means Identify responsible team and trigger Jira ticket Include all relevant information into Jira ticket Ensure the followup in Service Now or Jira with the users Ensure the followup in Jira with external suppliers Run ticket review meetings with external suppliers Ensure user management within Satellite Applications creation edition of roles and rights within the managed applications Create and edit users as requested via Service Now Manage user ACLs and request ACL qualification from application stakeholder board Support quality management within Satellite Applications Support business analysts on application testing and application rollout Define business tasks for application use and test Ensure proper documentation within User Academy for Satellite Applications Participate to the training of end users on Satellite Applications Perform other tasks falling within the scope of area of expertise as requested Ensure compliance with procedures, methodologies and audit rules COMPETENCIES Ability to work internationally in a matrixmanaged, resultsoriented environment Ability to think out of the box Strong analytical and problemsolving skills Ability to work independently with minimal supervision Good communication skills able to exchange ideas and information effectively in a concise logical way and be sensitive to audience diversity Ability to work in agile project environments Selfmotivated and demonstrate a doer mentality Ability to set priorities autonomously and to deliver results, even under tight deadlines QUALIFICATIONS EXPERIENCE Bachelors Degree in Information and Communications Technology ICT, Computer Science, Computer Engineering or equivalent Strong, handson knowledge of and a minimum of five years of working experience with software systems ideally in a similar position Good technical understanding of the IT landscape and related technical skills as well as its business application Good Knowledge of Satellite Technology and related applications Experience using an enterprise ticketing system Working knowledge in Microsoft tools Outlook, Word, Excel, etc. Understanding of the end to end incident management life cycle Good knowledge of business processes Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key Performance Indicators Meet annual objectives Manage tickets within SLAs Timely implementation for hisher tasks and activities Main interfaces to other departments Business representatives to define business needs EndUsers with regards to reported issues and communication Business applications DevOps group to manage appropriate infrastructure support for applications External suppliers to manage open tickets and incidents Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: support
applications
analyst
support analyst
User Support Analyst
2015-03-06 12:04:47| Space-careers.com Jobs RSS
RHEA is currently recruiting an User Support Analyst to support the Service Desk at our clients premises in Darmstadt, Germany. Tasks and Activities The scope of work will include Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Document actions and interactions related to Service Desk calls or user requests. Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Administer user IT accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrate users in the EUMETSAT phone system , configure and set up the phones Help Users to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users Skills and Experience The following skills and experience are mandatory Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following skills would be highly desirable Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 17042015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
Tags: support
user
analyst
support analyst
User Support Analyst
2015-03-05 15:05:30| Space-careers.com Jobs RSS
ACS is looking for the User Support Analyst with the following responsibilities act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets document actions and interactions related to Service Desk calls or user requests installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate hardware peripherals printers, scanners, etc administer user IT accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc administrate users in the EUMETSAT phone system , configure and set up the phones help Users to establish conference calls using a Videoconferencing System or WebEx contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users ACS has more than 30 years experience in delivering solutions for Earth Observation satellites Ground Segments. Based in Rome, Italy and in Darmstadt, Germany, we delivered systems currently in operation in 20 countries worldwide and have a long record of successful projects carried out for ESA, EUMETSAT, EMSA and many other Space Agencies and Research Centres. ACS recently established German subsidiary ACSD aims at better serving our customers based in Darmstadt area. ACS offers pleasant, international working environment at customer site very competitive salary attractive benefit package tailored on specific exigencies training and personal growth within ACS group, full support from a high technology company for relocation to Darmstadt. The IT User Support Analyst is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP The working language for the position is English and therefore the consultant must be able to work effectively in this language. French andor German would be an advantage. Mandatory EU national or valid work permit for Germany CV in Europass format
Tags: support
user
analyst
support analyst
User Support Analyst mf
2014-03-27 15:42:17| Space-careers.com Jobs RSS
LSE Space is looking for an experienced User Support Analyst mf to support our customer EUMETSAT in DarmstadtGermany. The Service Desk Team is in charge of providing first and second level of IT support. It also maintains the desktops and mobile IT equipment laptops, mobile devices, etc. of the organisation. The support environment can be described as one where IT users are wellregarded experts in their own field, and where user problems can affect the EUMETSAT core business. The User Support Analyst will operate the Service Desk as part of the SD Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. Heshe will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The tasks of the position include in particular Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc. Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc. Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Qualifications Experience Required Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience andor knowledge of the Key person on the following items is considered as an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Perfect command of English and German, verbal and written. Knowledge of French would be an asset. Location of workEUMETSAT in DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online to andree.scherschellsespace.comuntil 3rd April 2014.
Tags: support
user
analyst
support analyst