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User Support Engineer
2015-11-17 14:06:09| Space-careers.com Jobs RSS
Job Description As part of the Technical and Scientific Support Department, you will have the following responsibilities Installconfigureadministrate desktop and notebook systems Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences. Requirements You are required to have as minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Fluency in English.
Tags: support
user
engineer
support engineer
Category:Transportation and Logistics