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Operations Analyst, Level 2 Customer Support
2021-03-12 17:12:00| Space-careers.com Jobs RSS
Role Description Summary As the Operations Analyst, you will be responsible for taking ownership in resolving longterm and highly visible Customer Service incidents. You will coordinate with commercial, development and technology teams to ensure delivery of best in class customer service. In this role, you will perform upgrades of day to day Operations software needed by all Level 2 to maintain operational efficiency. In addition, you are expected to support the development of operational and system requirements by liaising with multiple departments within SES. The Analyst will also support other projects and activities affecting all areas of operations in order to provide best in class systems and services for SES operational teams. Responsibilities Key Result Areas Coordinate PMOCs efforts in supporting advanced CSD activities, such as HTS operational development and furthering the integration of SatID, Satguard, Sentinel, and other emerging systems into operations Update monitoring plans after reconfigs etc, run ESG cals etc Track and resolve complex technical and operational issues affecting customer transmissions on the SES satellite network including GSM, radar, sweepers, rebroadcast etc Maintain the highest level of operational and technical knowledge of the communications monitoring systems in order to act as a systems expert in supporting 247 operations Ensure that operational tools used by the operations centers are appropriate and effective for their tasks Participate in internal and external customer meetings, and conference calls, to develop strong relationships with key internal, external and industry stake holders. Respond to escalations from Operations teams on any topic affecting customer services Provide support to Operations teams on any escalated issue affecting customer services Competencies Strong aptitude for a systems approach to problem solving, and good analytical skills Innovative mindset and creative approach Ability to communicate well with others, in writing and verbally Strong customer focus demonstrate excellent customer service and interpersonal skills Ability to lead, motivate, and influence others Possess the ability to make timely, informed decisions that consider the facts, goals, and constraints Must be able to support customer training and support of sales when needed Selfmotivation attention to detail and accuracy Thorough knowledge of the HTS satellites Ability to work independently and in a team environment Qualification Experience Must be willing to work in a 247 environment, oncall rotation High level of knowledge of the following tools CSM, Satguard and SatID Minimum of 8 years working experience in technical customer support and servicesystem management Advanced knowledge of Carrier Monitoring and Geolocation systems, RF interference mitigation techniques An electricaltelecommunications BSMS degree, or equivalent qualifications and experience Strong proficiency in software tools and applications, such as Word, Excel, and PowerPoint. Apply HERE
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Level 1 2 Processor Engineer ESAESTEC
2021-03-11 12:12:13| Space-careers.com Jobs RSS
Deadline for applications 25th March With 2.100 employees worldwide, the CS Group is a leading IT company in France and Germany, and a prime contractor in designing, integrating and operating mission critical systems. It has now been over 30 years that comprehensive CS Group solutions for space systems and applications, both on the ground and in space, have been part and parcel of this odyssey. Moltek Ltd. is a subsidiary of CS Group and provides expert manpower to various directorates of the ESA. The ESTEC location is in Noordwijk in the Netherlands. In this large European agency, you will find an excellent and modern working environment with challenging tasks and responsibilities with the opportunity to gain exposure to various projects and missions at the heart of European space research and development. If you are successful in this position you are guaranteed a permanent Dutch contract, Industry leading base salary, full healthcare, 3 pension contribution, 30 days vacation, annual training budget, access to the ESTEC social club membership and a relocation package if required. Responsibilities Duties Tasks You will be the project responsible for the simulatorL1L2 processors which will involve the following Manage the development of the simulatorL1L2 processor follow the daytoday activity, review progress reporting, attend and followup progress meetings. Implement the Anomaly Review process organise Anomaly Review Boards, Maintain Anomaly Tracking records, Followup action items. Accept new simulatorL1L2 software by installing with help of IT support, reviewing associated documentation. Run simulatorL1L2 software in house for acceptance and to cross check Industrys performance budgets, for background engineering and to generate test data for internal use, if needed. You will support the development of the L2 processor Accept new L2 software with help of IT support for installing, Reviewassess associated documentation, Attend and followup progress meetings, Implement the Anomaly Review process, Run the L2 standalone software for acceptance and to generate test data for internal use, if needed. You will support the Project for performance related issues Following of instrument Contractors work on ground processing and algorithms, Evaluation of instrument Contractors mission error budgets and modelling, Translation of instrument characteristics to mission level, Review the instrument Flight Operation Manuals for relevant volumessections. Support the instrument CALVAL campaign Support the revision of the CalVal plan, Support the preparation phase, Support the CalVal after Launch. You will support the Project in general terms Support the Project Scientist, Support the system verification process, Attend weekly team meetings, Report to the team and flag potential issues. Requirements You shall have a Masters degree or equivalent qualification in Physics or Engineering. you must have a valid work permit for Holland or be a EU citizen. You will also have extended knowledge of the Earth Observation payload data ground segment, which should include processes such as calibration, monitoring routine data processing processors and facilities interactions with other stakeholders FOS, end users. You will have extended knowledge of data analysisprocessing statistics, error budgets simulations data tools such as Matlab. You will be able to demonstrate a good working knowledge on instrument remote sensing techniques, with a focus on optical systems transmissions, backscatter, extinction processing algorithms detectors. As the tasks will be initially for the EarthCare and Aeolus missions, working knowledge of LIDAR technology is a major asset Since Aeolus is in orbit, handson experience of inflight performance verification is an asset In addition you will have a good knowledge of computer environment and languages Linux, GNU compilers, Matlab, IDL, scripting such as python, shell scripts, perl. Affinity with numerical weather prediction is an advantage. Good level of autonomy and organizing skills are desired. Fluency in the English language spoken and written knowledge of other languages is an asset.
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esaestec
Heathrow says airport border queues at 'unacceptable level'
2021-03-10 14:30:27| BBC News | Business | UK Edition
The airport regularly sees queuing times of three hours and on occasion six hours, an executive says.
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Honda launches Honda SENSING Elite safety system with Level 3 automated driving in Legend Hybrid in Japan
2021-03-05 11:55:35| Green Car Congress
Level 12 Processor Engineer 2111005
2021-03-04 22:11:54| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESTEC in Noordwijk, The Netherlands. Job Description We are looking for a Level 12 Processor Engineer to support our client ESTEC. You will join a team as the Project responsible for the simulatorL1L2 processors and be responsible for Managing the development of the simulatorL1L2 processor follow the daytoday activity, review progress reporting, attend and followup progress meetings. Implementing the Anomaly Review process organise Anomaly Review Boards, Maintain Anomaly Tracking records, Followup action items. Accepting new simulatorL1L2 software by installing with help of IT support, reviewing associated documentation. Running simulatorL1L2 software in house for acceptance to cross check Industrys performance budgets for background engineering to generate test data for internal use, if needed. Support the development of the L2 processor by accepting new L2 software with help of IT support for installing reviewingassessing associated documentation attending and followingup progress meetings implementing the Anomaly Review process running the L2 standalone software for acceptance to generate test data for internal use, if needed. Support the Project for performance related issues by following the instrument Contractors work on ground processing and algorithms evaluating the instrument Contractors mission error budgets and modelling translation of instrument characteristics to mission level reviewing instrument Flight Operation Manuals for relevant volumessections Support the instrument CALVAL campaign by revising the CalVal plan supporting the preparation phase supporting the CalVal after Launch Support the Project in general terms support the Project Scientist support the system verification process attend weekly team meetings report to the team and flag potential issues. Required Skills and Experience Master Degree or PhD in Telecommunication Engineering with particular emphasis on digital Minimum of 3 years experience Desirable Skills and Experience A few years of work experience in the field of complex digital communications systems, subsystems and networks. Work Location Noordwijk, The Netherlands Dates Application Deadline 17 March 2021 Start of Work 16 April 2021 Important Notes Before applying to this position, please read the page How to Apply on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in The Netherlands. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 17 March 2021. Learn more about us in Facebook.
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