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Senior Service Project Manager Satellite Communications mwd
2020-08-03 14:11:16| Space-careers.com Jobs RSS
Telespazio VEGA Deutschland has been supporting the European Space Industry for over 30 years, including ESA, DLR, EUMETSAT and CNES. This position is based at our Head Office in Darmstadt. It is fulltime and permanent and expected starting date will be immediately. We are looking forward to meeting you! The Position An excellent opportunity to prove yourself in a challenging environment, being the Senior ServiceProject Manager in a multidisciplinary team providing ICT and Satellite Communications Solutions and Services to the space, defense, energy and other missioncritical industries. Opportunity to further develop a line of business and shape its future, improve, and streamline processes, telecommunication solutions and services Opportunity to work in a dynamic, modern, multinational working environment Active involvement in interesting space, aviation, telecommunication, ICT, advanced technology projects ResponsibilitiesDuties Acting as the primary interface to the customer. Responsible for the overall performance of assigned servicesprojects from a financial, technical, schedule, contractual and customer satisfaction perspective. To conduct regular ServiceProject Review Meetings and other meetings with the customer as required by the contract. Timely production of ServiceProject Reports Raising actions and serviceproject issues where appropriate Expected to drive growth of assigned servicesprojects by both supporting newexpanded contract efforts, as well as finding creative ways to add value within existing servicesprojects Expected to seek opportunities for business development and aid in proposal development, solution design, contract negotiation and contract compliance Ensure that all servicesprojects are supported with appropriate processes and documentation across all functional areas accounting, legal, sales, technical support, etc. in the organization QualificationsExperience A university degree in Telecommunications or equivalent. Proven experience in managing complex Telecommunication, ICT, Satellite Communication related servicesprojects. Proven experience working with different Satellite Operators. Sound technical knowledge of SatCom technologies. Experience in subcontractors management The successful candidate will have strong goaloriented and planning capabilities, coupled with very good problemsolving skills and a pronounced customer focus Experience in the defence market is an advantage Essential Skills Proven experience in managing client expectations and resolving possible conflicts. Strong communication and collaboration skills, ability to work in a diverse team environment and accomplish goals in line with team objectives. Interested in learning and dealing with modern technologies. Highly organized selfstarter with personal drive to make sure it is right Fluency in English and German language Desirable Skills Related certifications such as Project Management Certification PMP, Prince2 ITIL Certification ISO 27001 Certification Your Benefits of joining us By joining the Telespazio family, you will enjoy all the benefits of a competitive salary in a sustainable work environment, flexible working time models, diverse advancement and training possibilities for technical, language and soft skills, a generous holiday package as well as a company pension scheme. Furthermore, we support you with your relocation. Through our wide network, we can also support your partner in finding a job at your new work location. Application Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! Your HR Contact for this position is Raphael Rossato.
Tags: service
project
manager
senior
Service Desk Manager
2020-04-10 13:15:24| Space-careers.com Jobs RSS
At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for a Service Desk Manager, based in North of Italy. Main Responsibilities We currently have an exciting opportunity for a Service DeskSPOC Manager, based in the North of Italy area, main duties are Be responsible for the day to day management of all incidents and service requests coming from the user community, internal and externals, covering a wide range of services. Ensure that all tickets are resolved within the defined SLAs, taking immediate action where needed. Ensure that all tickets are properly categorized, prioritized and dispatched to the appropriate level of support where needed, understanding the business impacts and needs. Maximise SD team efficiency by pushing all possible ticketscalls resolution at first contact, without escalating. Have a view and understanding on the requests from a business process prospective, and not limited to the technology. Develop and maintain a good knowledge of the services provided to the business, and their impact on business processes. Work closely with the relevant stakeholders to ensure that the highest quality of support is provided to the user community at all times. Monitor and Keep up to date the knowledge database. Monitor the team efficiency and expertise filling the knowledge gaps with specific training plans The Ideal Candidate The ideal candidate will bring University degree in one of the following fields Computer Science, Information Technologies, Mathematics, Physics, Engineering or related areas, plus four 4 years of work experience in a similar position. Alternatively, at least 8 years of proven professional experience in a similar position. Proven experience in MS Office configuration for enterprise deployment. Experience with ITIL and COBIT best practices. Experience with service management tools ServiceNow, HelpdeskAdvanced, Remedy or similar tools. Experience with intranets, extranets, Portals, and collaborative tools on the web e.g. virtual meetings, forums would be a definite plus. Experience with document management systems, OpenText would be a plus Ability to work effectively at all levels of an organization and to influence others to move toward consensus. Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Ability to work independently and manage multiple task assignments. Relevant ITIL and Project Management certifications are a strong asset. Strong analytical capabilities, allowing to analyse and critically reason on the requests and challenge where necessary. Sound knowledge of Microsoft Windows environment and associated tools, and of Office interapplication management. Excellent written and oral command of English. Knowledge of another EU language other than English is not mandatory but would be an asset. Capability of integration in an internationalmulticultural environment, rapid selfstarting capability and experience in team working are mandatory. Capacity of achieving schedule and milestones Capacity of working under pressure Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.
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ESTRACK Service Delivery Manager
2020-04-01 20:16:50| Space-careers.com Jobs RSS
Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a ESTRACK Service Delivery Manager based at ESOC. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities For our activities in the European Space Agency Darmstadt, Germany, we are currently seeking to employ a highly motivated and enthusiastic Service Delivery Manager to work in an exciting innovative international environment. The role is part of the Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Station Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK and MOIIT users. The main tasks of the Service Delivery Manager will be Managing the NOC shift team, the NOCEngineering team and NOC Scheduling team Provide leadership and guidance to staff Act as an official interface to the customer and users Manage and maintain the shift plans in accordance with operational and legal requirements Act as the escalation point for issues for both staff and the customer Support to service transition rollout of new solutions and operational validation Support of LEOP launch and early orbit activities Reporting Tracking of issues and incidents Together with the training officer ensure ongoing training and recertification of the NOC staff QA including trackingresolution of actions, reporting and participation in reviewsaudits. The Ideal Candidate The Ideal Candidate will require good professional experience in service delivery in a 247 endtoend ground station environment. HeShe will possess the following qualities Strong experience in team management and supervision in difficult 247 environments Strong leadership skills Experience in training and mentoring staff Experience in ITILbased service management Solid knowledge of KPISLA driven service environments Indepth knowledge of the ESAESTRACK operational environment and ground station operations Good knowledge of QA systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Working IT knowledge, including Linux, networking concepts and common tools and software applications Working knowledge of telecommunications, including wave propagation, EM spectrum, modulation techniques, antennas, signal gain and loss, analogue and digital transmission, multiplexing and switching Have a good understanding of IT security concepts, technology and best practices Have a good understanding of IT networking WANLAN concepts, technology and troubleshooting PC literacy MS Office Products, Lotus Notes Able to write and present documentation and reports. University degree in AerospaceEngineering or related field advantageous. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: service
manager
delivery
service delivery
Senior Service Project Manager Satellite Communications mwd
2020-03-10 14:14:37| Space-careers.com Jobs RSS
Telespazio VEGA Deutschland has been supporting the European Space Industry for over 30 years, including ESA, DLR, EUMETSAT and CNES. This position is based our Head Office in Darmstadt. It is fulltime and permanent and expected starting date will be around April 2020. We are looking forward to meeting you! Position An excellent opportunity to prove yourself in a challenging environment, being the Senior ServiceProject Manager in a multidisciplinary team providing ICT and Satellite Communications Solutions and Services to the space, defense, energy and other missioncritical industries. Opportunity to further develop a line of business and shape its future, improve, and streamline processes, telecommunication solutions and services Opportunity to work in a dynamic, modern, multinational working environment Active involvement in interesting space, aviation, telecommunication, ICT, advanced technology projects ResponsibilitiesDuties Acting as the primary interface to the customer. Responsible for the overall performance of assigned servicesprojects from a financial, technical, schedule, contractual and customer satisfaction perspective. To conduct regular ServiceProject Review Meetings and other meetings with the customer as required by the contract. Timely production of ServiceProject Reports Raising actions and serviceproject issues where appropriate Expected to drive growth of assigned servicesprojects by both supporting newexpanded contract efforts, as well as finding creative ways to add value within existing servicesprojects Expected to seek opportunities for business development and aid in proposal development, solution design, contract negotiation and contract compliance Ensure that all servicesprojects are supported with appropriate processes and documentation across all functional areas accounting, legal, sales, technical support, etc. in the organization. QualificationsExperience A university degree in Telecommunications or equivalent. Proven experience in managing complex Telecommunication, ICT, Satellite Communication related servicesprojects. Proven experience working with different Satellite Operators. Sound technical knowledge of SatCom technologies. Experience in subcontractors management The successful candidate will have strong goaloriented and planning capabilities, coupled with very good problemsolving skills and a pronounced customer focus Experience in the defense market is an advantage. Essential Skills Proven experience in managing client expectations and resolving possible conflicts. Strong communication and collaboration skills, ability to work in a diverse team environment and accomplish goals in line with team objectives. Interested in learning and dealing with modern technologies. Highly organized selfstarter with personal drive to make sure it is right Fluency in English and German language. Desirable Skills Related certifications such as Project Management Certification PMP, Prince2 ITIL Certification ISO 27001 Certification Your Benefits of joining us By joining the Telespazio family, you will enjoy all the benefits of a competitive salary in a sustainable work environment, flexible working time models, diverse advancement and training possibilities for technical, language and soft skills, a generous holiday package as well as a company pension scheme. Furthermore, we support you with your relocation. Through our wide network, we can also support your partner in finding a job at your new work location. Application Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! Your HR Contact for this position is Roopashri Rajasekhar.
Tags: service
project
manager
senior
Service Level Manager
2020-02-13 15:14:21| Space-careers.com Jobs RSS
DLR GfR mbH is a company providing reliable, safe and secure aerospace services. We operate and manage the constellation of Galileo satellites in the Galileo Control Center Oberpfaffenhofen on behalf of the European Commission. Our company headquarters is located in an area widely known as a holiday destination the fivelakes region in Upper Bavaria near Munich. At the space industry location in Oberpfaffenhofen, our around 170 employees work every day in international and interdisciplinary teams on the navigation for the future. Become a part of us! Inside of the Operations Department we offer the following career option Service Level Manager Your Mission As a Service Level Manager you will be responsible for tracing of fulfilment of service obligation based on the contractual agreements with GfRs customer in the Galileo control center in Oberpfaffenhofen. You will assume the following duties Defining and accompanying service transitions due to changed requirements, changed targets for KPIs, etc. by close interaction with line managers of the project Identifying impacts on schedule, risks and cost Generating all required project reports, such as weekly, monthly and quarterly reports Generating and tracking of VCDs based on the applicable requirements of the contract Defining together with supply chain management contractual obligations for industrial subcontractors Close coordination with all internal and external IF for technical and managerial matters Support to change management by generating inputs to proposals or change requests for subcontractors, e.g. providing schedules, KPIs, etc. Support to improvement management processes by generating inputs to proposals etc. Coordination of majorminor milestones. Collecting and compiling data packs as well as following up RIDs from customer. Your Qualification University degree in Engineering, business engineering or similar Good understanding of space and ground infrastructure and design in space projects or comparable experience in technical environments Strong skills in reporting Good communication skills and interaction with various teams Follow up on statement of compliances and tracing of fulfilment of requirements Evaluation and planning of service transitions including scheduling, risks, cost and impact on service provisioning, e.g. KPIs Handling of requirements, from design to verification and tracing of fulfilment Experience in contract management or good knowledge about handling of KPIsSLAs definition, design, measurement and reporting are an advantage Independent, proactive and solution oriented worker Very good knowledge of English Our Offer Collaboration in the European lighthouse project Galileo trusting and appreciative cooperation in an international environment international team spirit 30 days annual leave compatibility of career and family life e.g. through flexible working time models in the context of company requirements Extra benefits such as awo lifebalance a varied personnel development program individual career options for example through secondments to partner agencies enterprises abroad employerfinanced retirement plan attractive location with a high recreational value in the fivelakes region near Munich and much much more ...
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