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Boost Sales and Improve Customer Ties with BDC

2014-01-30 18:18:22| AutomotiveDigest.com - Automotive Industry News

Situation: Starting this month, GM is requiring all dealers in its Standards for Excellence incentive program to have some of their employees go through business development center training. Most of GM's 4,300 dealerships don't operate the centers and "don't understand the need" to keep sales leads from falling through the cracks. Business development centers have their detractors, who say that the centers breed laziness among sales staffers. While center employees work on Internet and phone leads, these critics say, salespeople on the floor simply wait for customers to walk through the door. Solution: Henry Brown of Brown Buick-GMC in Gilbert, Arizona  believes he has the antidote to that problem: He merged his traditional floor staff with his business development center. Now, each of his 38 salespeople is required to spend one hour per shift in the call center, working off a list of 30 prospects and customers gleaned from Brown's customer relationship management system and a list of leads from GM. Result: Brown credits much of his success to his business development center, an office in the dealership in charge of following up on phone and Internet leads, as well as contacting customers for everything from birthday wishes to lease-expiration reminders. Brown Buick-GMC's most closely tracked metric is the number of scheduled customer appointments for test drives and trade-in estimates. Brown gets a text message each night that shows how many appointments are set for the next day and for the coming weekend. New-vehicle sales in 2013 jumped to around 1,800 from about 600 when Brown took over. Learn more about this success story! The Article Boost Sales and Improve Customer Ties with BDC appeared first on Automotive Digest.

Tags: sales customer improve boost

 

EPA Awards Almost $9 Million in Grants to Researchers Working to Improve Water Quality

2014-01-30 06:00:00| Industrial Newsroom - All News for Today

At 14th National Conference and Global Forum on Science, Policy, and the Environment, U.S. EPA Administrator Gina McCarthy announced Science to Achieve Results (STAR) grants to 4 research institutions for innovative and sustainable water research to manage harmful nutrient pollution. These grants support sustainable water research and demonstration projects consistent with strategy for managing nutrients and active community engagement throughout research process. This story is related to the following:Green & CleanSearch for suppliers of:

Tags: to quality working water

 
 

AIS's Scalable Human Machine Interface Panels And Enhanced Operator Terminals Improve Factory Automation And Process Control Efficiency

2014-01-30 00:20:09| plantautomation News Articles

American Industrial Systems, Inc. (AIS), the leader in visualization, control and monitoring and displays solutions, with comprehensive in-house custom engineering and management capabilities, announced the availability of their expansive family of scalable Human Machine Interfaces (HMIs) and operator interface panels for automation and process control industries

Tags: control process improve human

 

AIS's Scalable Human Machine Interface Panels And Enhanced Operator Terminals Improve Factory Automation And Process Control Efficiency

2014-01-30 00:20:09| pulpandpaperonline Home Page

American Industrial Systems, Inc. (AIS), the leader in visualization, control and monitoring and displays solutions, with comprehensive in-house custom engineering and management capabilities, announced the availability of their expansive family of scalable Human Machine Interfaces (HMIs) and operator interface panels for automation and process control industries

Tags: control process improve human

 

01.30.14 -- Ultra-Thin, Transparent Components To Improve Smart Medical Devices

2014-01-29 01:23:42| rfglobalnet News Articles

01/30/14RF Globalnet Newsletter

Tags: improve medical components devices

 

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