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United Airlines still lagging competitors in new Customer Satisfaction Index

2015-04-20 23:09:26| Airlines - Topix.net

United Airlines was by no means the winner in the closely-watched 2015 American Customer Satisfaction Index travel report for airlines that was released today . The report annually compiled by the University of Michigan reflects passenger satisfaction with airlines, as well as hotels and Internet travel agencies.

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United Airlines Uses Identity To Soar Above Data Silos

2015-04-20 18:54:39| Airlines - Topix.net

It uses desktop, mobile app, in-flight Wi-Fi, email and mobile web data to create an "intelligent, congruent customer experience," said Nick Harris, senior manager of marketing channel optimization for United Airlines, at Ensighten's Agility conference last week. However, connecting the brand's first-party data to third-party systems is a challenge, and it's also difficult understanding how United's owned-and-operated properties factor into the customer journey, as more customers book via third-party travel search engines.

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A United Continental Airlines jet is seen in this 2011 file photo.

2015-04-19 18:51:54| Airlines - Topix.net

United Airlines stopped a prominent security researcher from boarding a California-bound flight late Saturday, following a social media post by the researcher days earlier suggesting the airline's onboard systems could be hacked. The researcher, Chris Roberts, attempted to board a United flight from Colorado to San Francisco to speak at a major security conference there this week, but was stopped by the airline's corporate security at the gate.

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Flying on United Airlines' Eco-Skies Plane this Month? You're flying Carbon Neutral

2015-04-14 20:28:43| Airlines - Topix.net

Through United's Eco-Skies CarbonChoice program, the airline is obtaining carbon offsets for all passengers and crew on every flight of the specially painted 737-900ER - aircraft #432. The Eco-Skies aircraft is also retrofitted with fuel-efficient Split Scimitar winglets, which reduce fuel consumption by up to an additional two percent over traditional winglets.

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