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ESTRACK Service Delivery Manager
2020-04-01 20:16:50| Space-careers.com Jobs RSS
Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a ESTRACK Service Delivery Manager based at ESOC. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities For our activities in the European Space Agency Darmstadt, Germany, we are currently seeking to employ a highly motivated and enthusiastic Service Delivery Manager to work in an exciting innovative international environment. The role is part of the Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Station Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK and MOIIT users. The main tasks of the Service Delivery Manager will be Managing the NOC shift team, the NOCEngineering team and NOC Scheduling team Provide leadership and guidance to staff Act as an official interface to the customer and users Manage and maintain the shift plans in accordance with operational and legal requirements Act as the escalation point for issues for both staff and the customer Support to service transition rollout of new solutions and operational validation Support of LEOP launch and early orbit activities Reporting Tracking of issues and incidents Together with the training officer ensure ongoing training and recertification of the NOC staff QA including trackingresolution of actions, reporting and participation in reviewsaudits. The Ideal Candidate The Ideal Candidate will require good professional experience in service delivery in a 247 endtoend ground station environment. HeShe will possess the following qualities Strong experience in team management and supervision in difficult 247 environments Strong leadership skills Experience in training and mentoring staff Experience in ITILbased service management Solid knowledge of KPISLA driven service environments Indepth knowledge of the ESAESTRACK operational environment and ground station operations Good knowledge of QA systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Working IT knowledge, including Linux, networking concepts and common tools and software applications Working knowledge of telecommunications, including wave propagation, EM spectrum, modulation techniques, antennas, signal gain and loss, analogue and digital transmission, multiplexing and switching Have a good understanding of IT security concepts, technology and best practices Have a good understanding of IT networking WANLAN concepts, technology and troubleshooting PC literacy MS Office Products, Lotus Notes Able to write and present documentation and reports. University degree in AerospaceEngineering or related field advantageous. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
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manager
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service delivery
Service Delivery Manager mwd
2019-11-04 11:16:03| Space-careers.com Jobs RSS
As Service Delivery Manager, you will be accountable for managing services at customer site of our institutional Clients in Space industry. You are a natural and articulate communicator, with the ability to build and maintain strong working relationships, being the main interface between your service team and the stakeholders at the client organization. You are determined to provide amazing customer service. Service Delivery Manager for services provided to our institutional clients within European Space Industry, acting as the primary interface to the stakeholders at the client organizations. Responsibilities Duties Acting as the primary interface to the stakeholders at the client organizations. Ensuring that the quality and contractual aspects are met to the satisfaction of the company and the customer. Ensuring that all assigned tasks are performed in a timely and correct way according to the clients requirements and agreed Service Levels. Prioritization of service tasks in coordination with customer representatives Assignment of tasks and actions to service staff Management, coordination supervision of tasks and actions performed by service staff Conduction of regular Service Review Meetings and other Customer meeting with the customer as required by the contract Timely Production of Service Reports Raising actions and projectservice issues where appropriate Maintenance of a Skills Database for all service staff Maintenance and Execution of training plans for service staff Ensuring compliance of service staff with applicable health and safety regulations Interaction with the other Service Providers to coordinate service activities as needed ProductionManagement of offers for additional Request for Proposals issued by the client Participate in regular company internal management and technical meetings Qualifications Experience A university degree in Information technology or equivalent Previous experience in Service Management or Project Management desirably within Space or Aerospace Industry but not mandatory Experience in managing multicultural and technical teams Qualification in project management, ITIL or Scrum Result oriented, planning capabilities and a pronounced customer focus. Proficient oral and written communication skills to establish a warm professional relationship with the customer. Ability to collaborate with diverse team to accomplish goals in line with team objectives Essential Skills Proven Experience in Service Management ideally Services for Software Maintenance andor Incidents Support Proven Experience in managing client expectations and resolving possible conflicts Desirable Skills Agile project management approach Project Management certification like PMP or equivalent ITIL qualified or experience working within an ITIL framework
Tags: service
manager
delivery
service delivery
Service Delivery Manager MES
2019-07-05 10:29:18| Space-careers.com Jobs RSS
Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the worlds leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each others expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary on the ground, in the sky and in space. Description of the job Are you passionate about MES? Looking for a challenging and fun project that will make a UK wide difference? Interested in space and satellites? Interested in deploying a MES tool to, initially, 50 users and then beyond? Interested in utilising or learning Apriso knowledge? Then this is the role for you! This role will suit someone who has Service Delivery Management experience and MES experience, although we use Apriso Delmia, we are happy to consider any other MES tools like SAP ME SAP Solumina iBaset SIMATIC Siemens Aegis Factory Logix Katana MRP It is an exciting time to join Information Management IM within Airbus DS. Information Management delivers the ITIS expertise, technology and systems with which the Airbus Defence and Space products are designed and manufactured We make it fly! IM is transforming and evolving and we need talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around multifunctional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity to grow and to develop your career in a progressive, innovative and state of the art ITIS environment. Our people, the teams they work in and the values embedded in IM, are driving this change and you could be part of that too. Background Airbus Defence and Space is implementing a seamless End toEnd from design to manufacturing engineering to production ITIS solution for high efficiency in our Space and satellite domain, enabling Factory 4.0 and the Digital Twin for this the Manufacturing Execution System MES DELMIA Apriso is key This role will require travel in Europe Tasks accountabilities As a Service Delivery Manager Manufacturing Execution System MES and solution specialist, you will make digitalization happen right on the shop floor of our satellite production lines and be at the forefront of industry 4.0 like few others in the company. In this role, you will join the domain Production BRM Business Relationship Management Space within the Information Management organization and work as part of the team Space Systems. The domain is highly international and you will work among colleagues from UK, France, Germany and Spain. In this team you will act as a the Service Delivery Manager for all day to day topics related to the MES system Apriso for the colleagues on the local shop floors in the United Kingdom. You will act as a trusted advisor to the engineers and production colleagues using the system and make sure the system is working as expected including changes and developments. You will shape the future implementation of the MES system with your expertise of the APRISO system and your ability to understand the needs of our business on the respective shop floor as you interact with them on a day to day basis and know their needs by hear. You ensure a smooth run of the system and a worldclass service delivery for your colleagues assembling the product. MES Service Delivery Manager in UK for all shopfloors where the Apriso Delmia solution is deployed Central focal point for all topics related to Apriso for the local key user community in England Followup incidents, new requirements, ensure performance, support end user testing for good practices, . Ensuring the smooth run of the MES systems, service level agreements are met and high user satisfaction with the local service is given, including proactive anticipation of issues and quick fixes Taking care that local shopfloor business requirements are well captured, estimated time, cost, understood and that the technical solution within the overall MES system, including the local instances fit the actual needs in the best way possible quality Drive and foster the GoLive of new MES versions on the local instance Master dataGlobal SettingsUsers profilesAccess rightsWorkstationsWorkcentersUoM Ensure Deliveries New deployments Integration testing on local instances Acceptance and production. Lead and facilitate all operational actions on local environment. Ensure maintenance of the environments to comply with the Core model defined for all MES systems deployments. Maintain communication with MES services in all countries to maintain a common strategy and common processes in close collaboration with the overall Service Owner Prepare and secure upgrades. Guarantee flow monitoring data consistency between local MES and external tools DELMIA DM, TibCoSAP, ORTEMS. As well, other MES or Production tools could enter to your responsibility This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth. Required skills Knowledge, experience and expertise in MES systems, APRISO would be ideal Experience in ITIS service management and ability to lead and organize ITIS support activities Analytical skills with capabilities for problems solving, debugging, etc. Technical background is expected Team player with strong change and expectation management skills and the ability to work in an agile environment close with key business stakeholders Profound communication and interpersonal skills with strong customer focus You will gain an indepth understanding of the workings on a shopfloor in production, SAP in Manufacturing Engineering, what tool is doing what and how the tools are interfacing and 3D Engineering and scheduling. You will be trained to a level of knowledge in Dassault 3DExperience, Ortems, Delmia, SAP MMPP Many of our staff work flexibly in many different ways, including parttime. Please talk to us at interview about the flexibility you need. We cant promise to give you exactly what you want, but we do promise not to judge you for asking. We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you The successful candidate will be subject to a BPSS check including a criminal record check in order to undertake related work in accordance with business needs. In return we can offer a competitive salary with annual profit share an ever growing list of company benefits and strong career development options across our transnational, market leading company Apply HERE
Tags: service
manager
delivery
mes
Service Delivery Manager MES
2019-06-05 11:29:39| Space-careers.com Jobs RSS
Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the worlds leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each others expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary on the ground, in the sky and in space. Description of the job Are you passionate about MES? Looking for a challenging and fun project that will make a UK wide difference? Interested in space and satellites? Interested in deploying a MES tool to, initially, 50 users and then beyond? Interested in utilising or learning Apriso knowledge? Then this is the role for you! This role will suit someone who has Service Delivery Management experience and MES experience, although we use Apriso Delmia, we are happy to consider any other MES tools like SAP ME SAP Solumina iBaset SIMATIC Siemens Aegis Factory Logix Katana MRP It is an exciting time to join Information Management IM within Airbus DS. Information Management delivers the ITIS expertise, technology and systems with which the Airbus Defence and Space products are designed and manufactured We make it fly! IM is transforming and evolving and we need talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around multifunctional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity to grow and to develop your career in a progressive, innovative and state of the art ITIS environment. Our people, the teams they work in and the values embedded in IM, are driving this change and you could be part of that too. Background Airbus Defence and Space is implementing a seamless End toEnd from design to manufacturing engineering to production ITIS solution for high efficiency in our Space and satellite domain, enabling Factory 4.0 and the Digital Twin for this the Manufacturing Execution System MES DELMIA Apriso is key This role will require travel in Europe Tasks accountabilities As a Service Delivery Manager Manufacturing Execution System MES and solution specialist, you will make digitalization happen right on the shop floor of our satellite production lines and be at the forefront of industry 4.0 like few others in the company. In this role, you will join the domain Production BRM Business Relationship Management Space within the Information Management organization and work as part of the team Space Systems. The domain is highly international and you will work among colleagues from UK, France, Germany and Spain. In this team you will act as a the Service Delivery Manager for all day to day topics related to the MES system Apriso for the colleagues on the local shop floors in the United Kingdom. You will act as a trusted advisor to the engineers and production colleagues using the system and make sure the system is working as expected including changes and developments. You will shape the future implementation of the MES system with your expertise of the APRISO system and your ability to understand the needs of our business on the respective shop floor as you interact with them on a day to day basis and know their needs by hear. You ensure a smooth run of the system and a worldclass service delivery for your colleagues assembling the product. MES Service Delivery Manager in UK for all shopfloors where the Apriso Delmia solution is deployed Central focal point for all topics related to Apriso for the local key user community in England Followup incidents, new requirements, ensure performance, support end user testing for good practices, . Ensuring the smooth run of the MES systems, service level agreements are met and high user satisfaction with the local service is given, including proactive anticipation of issues and quick fixes Taking care that local shopfloor business requirements are well captured, estimated time, cost, understood and that the technical solution within the overall MES system, including the local instances fit the actual needs in the best way possible quality Drive and foster the GoLive of new MES versions on the local instance Master dataGlobal SettingsUsers profilesAccess rightsWorkstationsWorkcentersUoM Ensure Deliveries New deployments Integration testing on local instances Acceptance and production. Lead and facilitate all operational actions on local environment. Ensure maintenance of the environments to comply with the Core model defined for all MES systems deployments. Maintain communication with MES services in all countries to maintain a common strategy and common processes in close collaboration with the overall Service Owner Prepare and secure upgrades. Guarantee flow monitoring data consistency between local MES and external tools DELMIA DM, TibCoSAP, ORTEMS. As well, other MES or Production tools could enter to your responsibility This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth. Required skills Knowledge, experience and expertise in MES systems, APRISO would be ideal Experience in ITIS service management and ability to lead and organize ITIS support activities Analytical skills with capabilities for problems solving, debugging, etc. Technical background is expected Team player with strong change and expectation management skills and the ability to work in an agile environment close with key business stakeholders Profound communication and interpersonal skills with strong customer focus You will gain an indepth understanding of the workings on a shopfloor in production, SAP in Manufacturing Engineering, what tool is doing what and how the tools are interfacing and 3D Engineering and scheduling. You will be trained to a level of knowledge in Dassault 3DExperience, Ortems, Delmia, SAP MMPP Many of our staff work flexibly in many different ways, including parttime. Please talk to us at interview about the flexibility you need. We cant promise to give you exactly what you want, but we do promise not to judge you for asking. We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you The successful candidate will be subject to security clearance in order to undertake related work in accordance with business needs. In return we can offer a competitive salary with annual profit share an ever growing list of company benefits and strong career development options across our transnational, market leading company. Apply HERE
Tags: service
manager
delivery
mes
IVV Service Delivery Manager
2019-03-18 13:29:42| Space-careers.com Jobs RSS
Summary We are searching an IVV Service Delivery Manager for IVV, Warranty and Maintenance activities at EUMETSAT site for EPSSG Data Processing subsegment PDAP, acting as the primary interface to EUMETSAT. You are a Test ManagerProject Manager with the skills to successfully deliver the onsite IVV for the Data Processing subsegment to EUMETSAT EPSSG operation team. You have the right soft skills to manage and maintain project relationship with the client for a very challenging and complex project. Responsibilities Duties Manage the Contractual Commitment regarding onsite IVV as IVV onsite manager Coordination with Prime IVV Manager, Technical teams PMO Maintain Project relationship with EUMETSAT Report preparation of progress reports and conduct progress meetings Responsibility for the release of deliverables Ensure project objectives and deliverables are achieved on time and with acceptable quality Coordinate activities to ensure timely availability of resources and personnel Setup project organization planning, assign WPs to project team members, coordinate the activities of the onsite IVV team, delegate specific tasks to team members as required Establish program management infrastructure Project Repository enabling the efficient creation, storage, retrieval, and delivery of contract work products as well as internal management and technical information. Management of project cost and schedule including milestones, items provided by EUMETSAT, and deliverables documents, HWCIs, SWCIs Onsite IVV related risks management Project monitoring control, conduct internal reporting including indicators reflecting the work progress to PDAP IVV management and PDAP project management. Chair the internal Project Reviews Organization and conduction of formal reviews and deliveries onsite in coordination with PM and EUMETSAT Authorization of onsite specific procurements purchasing Prepare and conduct the handover to the customer, perform contract closure Establish detailed planning of on site IVV activities including documentation and review as well as followup activities Define and organize onsite Data Package deliveries and updates in the respective discipline as part of relevant interim reviews and reviews in accordance with contractual requirements Coordinate and track support activities to EUMETSAT Review from PM point of view the documentation and attend if necessary reviews concerning system or software datapackages, including the analysis of possible impacts on activities Qualifications Experience 8 years of experience in Project Test Management for complex projects Essential Skills Very good Management skills Good customer relationship, Solid knowledge of IVV and Maintenance activities for Ground Segment Observation Systems. Good IT knowledge Desirable Skills Exposure to Satellite Operations Exposure to bigdata technologies e.g. Kafka, RabbitMQ Further Details Requirements A compulsory training period is foreseen in Toulouse, France from start until end of October 2019, then working at EUMETSAT premises.
Tags: service
manager
delivery
service delivery