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Senior Engineer, Global Services Network Operations

2020-05-25 15:14:20| Space-careers.com Jobs RSS

ROLE DESCRIPTION SUMMARY The Senior Engineer, Network Operations plays a critical role in supporting the 247 shift of the SES Global Services Network Operations Center, ensuring end to end operational lifecycle of fixed data customer services and infrastructure. The Senior Engineer collaborates with operations, engineering, infrastructure, tools and customer facing organizations to ensure contracted SLAs are upheld and leaves SESs customers satisfied with Managed Services operations. The incumbent is responsible for ensuring Incident management and reporting process adherence and compliance as well as to mentor and train the support teams to the highest level to support multiple technologies and services in a consistent and measurable fashion. YOUR RESPONSIBILITIES Provide Level3 equivalent support to shift teams in troubleshooting incidents by analyzing the troubleshooting data and providing experienced feedback on next actions before engaging next Level support Design and develop training and competency assessment in line with reporting manager towards the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes and services are at par with Global Services standards Liaise with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Create technical documentation to assist the NOC shift engineers with daily incident troubleshooting and resolution. Provide technical input to the Service Improvement team and lead the Problem Management initiative from within the NOC. Identify problems and liaise with the appropriate Engineering team to find appropriate and permanent solutions Document and maintain a lessonslearned database and ensure a constant culture of improvement. YOUR COMPETENCIES Leadership Teamwork Accountability Customer Service Written and oral communication Global Cultural Awareness Troubleshooting Flexibility Proactive MY PROFILE Bachelors Degree in Engineering, Telecommunications, or related field education can be substituted for experience Minimum 5 years of experience in Satellite or Network Operation Center Experience troubleshooting complex satellite earth station systems Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness ITIL Foundation certification preferred Proficient in Written and Verbal English required, additional languages a plus WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE

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SK Telecom relieving health services with AI check-in calls during quarantine

2020-05-20 02:00:00| Total Telecom industry news

In South Korea, use of technology to enforce a strict quarantine and thorough disease tracing has exceeded that of almost any other country. A mandatory 14-day quarantine period is imposed on those travelling to the country from abroad, or anybody who is known to have come into contact with a confirmed coronavirus patient…read more on TotalTele.com »

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Environmental Services encourages people to get a weed workout (not that kind)

2020-05-19 23:58:23| PortlandOnline

Tags: that services people kind

 

Domain Manager EO Services mfd

2020-05-19 19:13:23| Space-careers.com Jobs RSS

For permanent employment the Business Development department at OHB System AG in Bremen or Oberpfaffenhofen is looking for a Domain Manager EO Services mfd Your Tasks Synchronize activities related to Earth Observation services and actively inform on trends, technology needs, new applications and identify synergies Support closely group companies, capture managers, proposals, technology coordination and strategic business planning Maintain and improve effectiveness of OHB acquisitions ensuring best usereuse of OHB knowhow, lessons learnt and product orientation to increase probability to win and OHB markup, and best use of available budgets, resources, and investments Gain, analyze and maintain the data basis for OHB business planning and BidnoBid decisions Identify of market needs and product requirements monitor export markets and enable sales Implement and continuously maintain measures to improve OHB communication to and reputation at customers Your Qualifications Good knowledge and understanding of Earth Observation market Experience in satellite systems projects at engineering or management level Ability to analyze user needs and conceptualize serviceoriented space solutions Good communication skills Proactive team work spirit Independent, creative and resultoriented mindset

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BASF to provide sustainable refinish coatings solutions and technical services to Didis body and paint shops

2020-05-19 11:56:19| Green Car Congress

Tags: services provide body solutions

 

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