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15/09/2015 - Service Management 3.0. – the new frontier in creating great FM experiences

2015-06-17 18:27:13| BIFM Events

An overview of the new service management model as showcased at the EFMC 2015

Tags: service great management creating

 

Rackspace provides reliability for Zipline's mobile money service

2015-06-17 17:24:44| IT Services - Topix.net

St. Louis-based Zipline Labs is relying on Rackspace Hosting to power and monitor its latest app to guarantee maximum uptime and optimization.

Tags: service money mobile reliability

 
 

Client Service Coordinator

2015-06-17 15:05:14| Space-careers.com Jobs RSS

RHEA is currently recruiting a Client Service Coordinator to support the Operations Director for Professional Engineering Services at our premises in Wavre, Belgium. Tasks and Activities The scope of work will include Responsible for compiling and quality assuring the monthly and quarterly reporting for the service contracts under the ESA frame contracts and other European Institutional and industrial clients. Liaising with the technical staff for their timely inputs Completing all required financial reporting Acting as the Service Manager for various work packages, participating in monthly meetings and completing the required follow up. Provides first line operational support to the teams in France, UK and Czech Republic e.g. expenses, missions, timesheets. Completes the financial monitoring of the contracts, highlighting possible risks and areas for improvement. Monitors the internal and client KPIs. Assists in the kickoff of new contracts, integrating the delivery and reporting requirements into the monthly planning and ensuring the onsite teams are aware of the contractual requirements. Participates and supports in Contract review meetings internally and with the clients Follows up on the closure of contracts, and transfer of personnel onto new contracts Tracks contract paperwork with the contracts admin team and finance Tracks and assists on the annual performance review programme Monitors the Health and Safety Programme at all locations where employees are based. Ensures ISO9001 reporting and processes are followed within the business Acts as back up support to the Contracts Managers for timesheets, holiday planning, missions and expenses. Skills and Experience The following skills and experience are mandatory DegreeMasters in an Engineering discipline Strong competence in technical learning Excellent skills in MS EXCEL and numerical reasoning Good analytical skills Natural in building relationships and enjoys team working Has ability to influence people without direct authority Good organisational skills and planning Understands and adheres to strict deadlines Excellent written and spoken English, with good spoken French B2 Excels within a multicultural environment and works well with remote teams How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 30062015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.

Tags: service client coordinator service coordinator

 

FCC earmarks $38M to expand broadband service in W.Va.

2015-06-17 09:55:36| Telecom - Topix.net

The Federal Communications Commission announced Tuesday that its Connect America Fund has earmarked $38 million for Frontier Communications Corp. to expand service in West Virginia. Frontier received $22 million to expand service to 36,000 West Virginia customers under the program in 2013.

Tags: service expand broadband fcc

 

Jaguar Land Rover add new parts distribution centre near Mumbai for speedy customer service

2015-06-17 09:17:22| Automakers - Topix.net

Tata Motors owned, Jaguar Land Rover has reportedly opened a new spare parts distribution centre in order to improve their after sales services. Located in Bhiwandi near Mumbai, with this new facility JLR will now be able to readily deliver spare parts to its 21 dealerships across the country.

Tags: service add customer land

 

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