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Home › noc engineer

 

Tag: noc engineer

Engineer, NOC Mobility

2019-10-15 12:17:10| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, NOC Mobility United States Manassas, Virginia Role Description Summary SES has implemented a new global satellite and terrestrial communication solution in conjunction with strategic aeronautical and maritime partners to provide highspeed data services to commercial airline and maritime customers. This new solution enables SES to set a new standard in endtoend mobile data connectivity and services, and deliver home equivalent media and broadband experiences to passengers at sea and in the air. Any such solution will require a worldclass Network Operations Center with capabilities to support indepth delivery of endtoend services in a highly demanding, realtime, 247 365 SatelliteIP environment. This Network Operations Center will be staffed by highly technical, customerfacing support personnel with a wideranging skillset. They will implement, maintain, and enhance the telecommunication network, systems and equipment. The position analyzes existing networks and equipment and identifies opportunities for improvement. They will develop solutions that meet the businesss requirements. As the incumbent, you have the primarily responsibility to work in a highpressure NOC environment managing realtime customer support tickets through to resolution according to SESs internal escalation and Change Management process. You will work closely with customer and internal technical teams across disciplines to effect real ownership of the customers service. It is required that you have knowledge of IP networking, satellite communications, and multiple IP data mobility platforms including iDirect, Comtech, HNS, Gilat, Newtec, and other similar systems. Primary Responsibilities Key Result Areas Perform Level12 support to all mobility customers in a 247 environment Responsible for ownership of all tickets and open support items Triage and escalation of items according to severity Troubleshoot and identify solutions to resolve customer issues using best practice methodologies Follow standard procedures for escalation of unresolved Incidents to the appropriate internal teams and or management Provide prompt and accurate feedback to customers Liase with other technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant Liaise and maintain technical knowledge on par with external teams in IT, Gateway Services, Sales Engineering, Asset Management, Payload Management, and other level 3 teams as required to manage the tickets Engage with vendorspartners to understand and enhance such escalations requiring partnervendor interfacing Resolve issues quickly and correctly and ensure that no items remain open beyond the maximum time required to address the root cause Document and maintain a lessonslearned database and ensure a constant culture of improvement. Document knowledge in the form of knowledge articles to form part of our knowledge management system Provide team leadership and organization for the team Professional written and verbal communications with SESs global customers with the ability to provide detail at both the technical and management levels Competencies Strong engineering and technical knowledge of IP satellite delivery Outstanding and highly mature interpersonal communication skills Ability to work efficiently and effectively in a highpressure NOC environment Superior organizational skills and followthrough Flexible, problemsolving mindset and ability to engage on creative problemsolving issues Outstanding problem solving skills Ability to deal with multidisciplinary stakeholders technical, finance, commercial, legal Qualification Experience Bachelors Degree in Engineering, Telecommunications, or related field. Demonstrated experience in Data Mobility products Minimum 5 years of experience in the satellite, or 5 years in telecommunications, or similar technical industry handling incidents Experience troubleshooting RF systems with stabilized antenna platforms Seatel, Orbit, Intellian, KNS, etc. Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness capacity allocation flexibility, transponder value, fill rate optimization, link budgeting, RF coordination Ability to troubleshoot fiber IFL solution with working knowledge of the different fiber IFL products i.e. evertz, foxcon etc. is a plus IP Networking skills network designarchitecture, network engineering, network operations and management, routing and switching, VOIP, QoS firewalls, servers Experience performing UDPTCP network bandwidth performance testing iPerf or similar Experience troubleshooting NetworkingIP systems with working knowledge of how to capture traceroutes and to identify network related issues Working knowledge of Linux based platforms Centos, Ubuntu, etc Solid understanding of GEO HTS technology and satellite ground equipment Proven ability to work with Data Mobility customers and key stakeholders Fluency in English. French, German, Spanish and other languages are considered as additional assets Other Key Requirements Comments Flexibility and resiliency to work in a shift environment, including holidays and weekends. SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE

Tags: engineer mobility noc noc engineer

Network Operations Centre NOC Engineer MF

2017-12-12 12:16:34| Space-careers.com Jobs RSS

Telespazio VEGA Deutschland is the first choice aerospace company for IT and engineering solutions and services. With more than 350 employees in Germany we shape the future of aerospace together and beyond. Our staff play a key role in determining our success through their qualifications, motivation, enthusiasm, different cultural backgrounds and their sense of teamwork. We are passionate about delivering exciting Space Programs for and with our customers. Through our large frame contracts with ESOC, EUMETSAT and DLR, we offer a futureoriented and trusting work environment, multicultural teams, as well as challenging jobs on space missions for graduates up until experienced professionals. This is a job for an experienced Engineer. The Network Operations Centre NOC, based at ESAs European Space Operations Centre in Darmstadt, Germany is responsible for the coordination, configuration and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The successful applicant will become a member of the NOCteam, based at our customer ESOC in Darmstadt, Germany. You should be able to start at 01.04.2018 or latest 01.06.2018. The job is fulltime and permanent. Deadline for submission is 26.01.2018. We are looking forward to meeting you! ResponsibilitiesDuties The main tasks of the Network Operations Center Engineer will be Realtime scheduling Event planning TTC support Event monitoring request fulfillment Delivering TTC, Radiometric and Radio Science services, monitoring performance of services and triggering performing immediate corrective actions as required Validation of ground segment configuration and tailoring Advanced training to operations personnel Preparation of operations documentation Incident Handling Service Recovery Troubleshooting Anomaly Management Fault Root Cause Isolation and Resolution or Problem Escalation Support to handover to operations training, process development Participation, when nominated, as Operations Manager in the critical operations phases Supporting ESA Station Engineers and Ground Operations Engineers in identified projects and the execution of delegated tasks Support of LEOP launch and early orbit activities Provide 2nd line ground operations support to the NOC Support to deployment and operational validation of new changed infrastructure or configurations Support to ESTRACK test and validation activities, including e.g. MRTs, station performance tests, tracking campaigns, etc. NDIU operations support services Definition of enduser requirements in support of infrastructure evolution. The NOC Engineer will be expected to occasionally work as part of a 247 shift in support of launches and special operations. QualificationsSkills Applicants require a University or similar degree in engineering, physics or similar applicable discipline. A good professional experience in endtoend ground station systems required for spacecraft operations, antenna, RF frontend equipment, backend TTC systems, communication equipment, MC systems, station general support systems and preferably also in the area of space to ground communications and RF. Solid experience in endtoend ground station systems for spacecraft operations Solid test procedures, equipment and tools background Good ground systems knowledge on a subsystem level Familiarity with operational environments Ability to understand and accurately predict behaviour of complex systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Well organized, able to prioritize and manage several tasks in parallel Solid IT knowledge, in networking concepts and common tools and software applications Able to demonstrate broad knowledge of the principles of good customer service, and the fundamentals of Service Management within an ITIL operation Experienced in operating within a modern service management environment, with a good understanding of SLAs, KPIs, and performance objectives and reviews. Benefits Competitive salary plus a comprehensive benefits package including 30 days holiday, generous training possibilities, Telespazio VEGA Deutschland pension scheme is offered to the successful candidate. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. Application You are looking for a challenging position in a very interesting, international environment? Then you should send your application preferrably online with your availability details and salary expectations.

Tags: network centre operations engineer

NOC GROUND SEGMENT ENGINEER

2017-12-04 12:15:54| Space-careers.com Jobs RSS

LSE Space GmbH is truly an international company with widespread expertise in large international projects often crossing multiple organizational, cultural, and technological barriers. LSE Space is looking for an experienced Engineer mf in order to fulfill the duty of GROUND SEGMENT ENGINEER for our customer ESAESOC in DarmstadtGermany. For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Ground Segment Engineer to work in an exciting innovative international environment The role will be part of a newly established Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK customers. The primary responsibilities of this role will be Main responsibilities The main tasks of the Network Operations Center Engineer will be Support to service transition rollout of new solutions and operational validation Support prototyping and pilot projects Supporting ESA Station Engineers and Ground Operations Engineers in identified projects and the execution of delegated tasks Support of LEOP launch and early orbit activities Provide 2nd line ground operations support to the NOC Support mission preparations launches, mission readiness tests, station tests and tracking campaigns Testing and evaluation of system configurations Coordination and configuration control of SW applications, OS in use by the NOC Develop training material and deliver courses. The NOC Engineer will be expected to occasionally work as part of a 247 shift in support of launches and special operations. Ideal candidate Applicants require a University or similar degree in engineering, physics or similar applicable discipline. You will require good professional experience in endtoend ground station systems required for spacecraft operations, antenna, RF frontend equipment, backend TTC systems, communication equipment, MC systems, station general support systems and preferably also in the area of space to ground communications and RF. Specific Requirements You will possess the following qualities Solid experience in endtoend ground station systems for spacecraft operations Solid test procedures, equipment and tools background Good ground systems knowledge on a subsystem level Familiarity with operational environments Ability to understand and accurately predict behaviour of complex systems Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Proactive and confident personality with good persuasive skills Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Able to work on night shifts occasionally Solid IT knowledge, including Linux, networking concepts and common tools and software applications Service mentality and solid understanding of a KPI driven service environment Able to write and present documentation and reports Willingness and ability to pass on knowledge totrain junior team members. Location of work DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online to including CV and cover letter not later than 17th January 2018 to liliane.brombergcarvalholsespace.com. Web Page www.lsespace.com

Tags: ground engineer segment noc

Satellite Ground Segment Engineer NOC

2017-09-07 14:10:37| Space-careers.com Jobs RSS

Introduction Want to work at the ESA Satellite Operations Centre? Come and help us shape the future of satellite communications Thorn SDS provides worldclass service and solutions to our clients. We support organisations with cutting edge technologies and customised solutions. We are constantly looking for talent to be part of our successful team. We are looking for two Satellite Ground Segment Engineers to work in a newly established Network Operations Centre NOC and to join our dynamic team based at the European Space Agency, Darmstadt, Germany. This is a great opportunity to develop and grow your career in a multinational environment under the guidance of industry experts. If you are a highly motivated individual who is looking to start and develop a career in the space industry, this is a unique opportunity. We would also welcome applications from less experienced engineers who may be interested in joining us in a Junior Engineer capacity. Your Tasks You will routinely work a shift system, usually on early shift or normal working office hours, however there will be an occasional requirement to take part in a 247 shift pattern in support of launches or special operations Activities will include Special engineering tasks including validation of new systems and support with launch and early orbit LEO activities. Provide support to future customers e.g. handling of adaptive link budget for KKa band Provide 1st and 2nd line operations IT and satellite network including the supervision of technicians Provide engineering support to Station, Subsystem and Ground Operations Engineers Undertake testing and evaluation of new system configurations Support mission preparations including launches, mission readiness tests, station tests and tracking campaigns Participate in the support teams for satellite launches Engineering support to the evolution of the Network Support Service Develop training material and deliver courses Your Profile You must be an excellent communicator, proficient in the English language with a passion for the Space Industry. You should have a widebased understanding of radio, telecommunications, and IT systems in an operational environment. Ideally, candidates will have some experience of control systems or satellite ground segment. We will train you on all aspects of the ESA Ground Segment and in return you will be expected to work hard and contribute fully to a critical 24x7 service to ESA. This is a role with huge potential and we fully expect candidates to progress enormously, advancing into other engineering roles. The NOC Engineer will hold a University degree, or equivalent, in Electronic engineering, IT, or related discipline have a professional IT Networking certificate with the motivation to progress quickly to Cisco CCNA be able to demonstrate the ability to take the lead and to supervise a technical operations team have an excellent understanding of the commercial sensitivities required in a multiagency working environment have experience of delivering excellent customer service and have an understanding of the fundamentals of Service Management within an ITIL operation demonstrate a track record of operating within a modern service management environment, with a good understanding of SLAs, KPIs, and performance objectives and reviews We Offer Thorn SDS offers a competitive salary and a generous holiday package. We support ongoing professional development, and will provide training and development in a multiagency environment working on state of the art satellite operations.You will be a part of our onsite team and will help to define and deliver the services we offer to our clients. On the ESA site, you will have access to a subsidised gym, a staff canteen, lots of opportunities to become involved in social clubs and charity events.The offices are based in the town centre and offer free parking. With our team based in central Darmstadt, we can help you with relocation, if required. Our local team will support you with career progression.If you are new to the area, we can offer practical help and advice too. We welcome diversity in our workforce. Please send your CV and covering letter in English to aliebig.thorntonline.de

Tags: ground satellite engineer segment

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