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Testing Customer Experience A Secretive Operation?

2015-10-15 14:38:08| Capgemini News Feed

Suresh Ramakrishnan Language Worldwide Share: Share this page

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Netflix customer growth slows in US, still strong abroad

2015-10-15 08:45:00| Telecompaper Headlines

(Telecompaper) Netflix reported a slowdown in customer growth in the US in the third quarter, but grew faster than expected at its international activities. In the US, the company added 0.88 million new streaming customers, less than the 1.15 million forecast, for a total 44.83 million. Netflix blamed the weak performance on the transition to chip-based payment cards in the US, which led to higher "involuntary churn". At the international activities, the company gained 2.74 million customers, more than the 2.4 million forecast, for a total 25.99 million customers at the end of September. Total revenues rose to USD 1.581 billion from 1.223 billion a year ago, in line with the company's guidance, while net profit dropped to USD 29 million fro USD 59 million due to the costs of expanding abroad. Continued spending on original content also led to negative free cash flow of USD 229 million in the quarter. Netflix said losses from the international operations are expected to increase on a sequential basis in Q4, as the streaming service launches in the new markets of Portugal, Spain and Italy. Customer growth is forecast at 1.65 million in the US and 3.50 million abroad in the final quarter of the year, and revenues are expected to grow to USD 1.67 billion. 

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AT&T customer politely e-mails CEO, gets terse reply from AT&T lawyer

2015-10-13 20:55:03| Telecom - Topix.net

Alfred Valrie of Los Angeles is a loyal AT&T customer, paying for pretty much everything the company offers: cellular service, a landline, home Internet, and TV. But Valrie recently made the mistake of sending a polite e-mail to the CEO of AT&T, Randall Stephenson.

Tags: customer reply att ceo

 

Advantech Wireless Completes Multi-Million-Dollar Delivery Of Its New 1.2-Meter Engage Class FlyAway VSAT System For A Military Customer In Latin America

2015-10-13 07:34:32| rfglobalnet Home Page

Advantech Wireless, a global leader in Satellite broadband communications solutions, announced recently that it has completed delivery of a multi-million-dollar order of 1.2m Engageclass High Performance VSAT FlyAway Terminals.

Tags: system class customer america

 

TCS Builds Customer Bonds to Reach Fintech's Top Spot

2015-10-13 05:12:06| IT Services - Topix.net

The Fintech Forward ranking for 2015 has a new number one: Tata Consultancy Services. The Mumbai-based company is now the largest fintech vendor that derives more than a third of its revenue from financial services.

Tags: top customer reach spot

 

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