je.st
news
Tag: customer
Collaboration and Inspiration at 'Empowering Customer & Cities' Event
2015-11-10 00:36:00| Transmission & Distribution World
An impressive line-up of energy leaders from utilities, government, and academia gathered in Chicago for "The Energy Times" summit. read more
Tags: customer
event
cities
collaboration
New Zephyr Product Releases to Support JIRA 7 and Rapidly Growing Atlassian Customer Base
2015-11-09 11:31:13| Industrial Newsroom - All News for Today
Top Grossing Test Management Add-on Vendor Makes Multiple Product Announcements at the Atlassian Summit 2015 SAN FRANCISCO - Zephyr, the industry's fastest growing provider of on-demand test management software, today at the Atlassian Summit announced their support for Atlassian products with several product...
Tags: support
product
customer
base
Customer Service Representative
2015-11-06 12:05:03| Space-careers.com Jobs RSS
Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. A vacancy for a Customer Service Representative has arisen within Airbus Defence Space. This is for a FixedTerm Contract of 12 Months within the Customer Support Centre Csc in Corsham Hawthorn, Wiltshire. The Customer Service Representative CSR will facilitate a single point of contact for all Airbus Defence and Space Services Government Communications customers. Their aim to reflect and foster a truly customer focused culture in line with Best Practices and to achieve Customer Service Excellence. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. Supporting 247 shift pattern they will be working four 12 hour shifts two will be days and two nights then 4 days off with the last day off on call. Your main tasks and responsibilities will include Promoting a positive image corporate clothing and a quality service culture demonstrating a good personal presentation especially when dealing with the customer face to face. Provide the initial contact for all customers within the Customer Support Centre. Provide and support all Service Portfolio Orders and problem handling. Support a 247 operational Contact Centre operating shifts only and on call. Developing desk standards, procedures and processes in line with SLAs, KPIs, best practice and business needs. General administration duties in support of work carried out in the Contact Centre. Provide confidential card management handling by processing credit card transactions as requested. Ability to work multi domain IT Networks in line with current security procedures. Work closely with colleagues and support the Team Leaders within the department. Ensuring that customer call waiting times are minimised. Completing all activities in accordance with current service performance commitments. Ensuring all aspects of Company and Customer Security policies are upheld. All aspects of Health and Safety. Respect the Company and Team Values and Behaviours. We are looking for candidates with the following skills and experience Proven customer contact experience. Previous working experience of a Contact Centre environment and applications. Good knowledge of principles and practices of Customer Services and Contact Centres. Proven customer service skills in relation to a Contact CentreService Desk environment. Excellent telephony and keyboard skills PC skills to CLIATECDL minimum standard or equivalent. Telecommunications knowledge. Experience of Web interface applications. Confidential handling of credit card transactions complete understanding of the data protection act and respect our customers at all times. Good basic administration skills e.g. Filing, recording. Operational use of RemedyCRM Systems. Language skills French, German would be a plus. You have excellent proven communication skills listening, written and verbal. Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations with both colleagues and customers. Good problem analysis solving skills, good team player, adaptable and flexible. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. To apply click here
Tags: service
customer
customer service
representative
Liberty Global improves customer numbers in Q3
2015-11-06 08:23:00| Telecompaper Headlines
(Telecompaper) Liberty Global reported improving customer numbers in the third quarter, with the net addition of 320,000 new subscribers. Growth was led by Germany (102,000) and the UK (68,000), while Ziggo in the Netherlands (-18,000) still struggled to turn around its performance since the merger with UPC. Liberty Global said it's still aiming to add over 1 million new subscribers in the full year, after 526,000 in the first nine months of the year. In Europe, the cable operator added 300,000 subscribers in Q3 to finish September with a total 53.2 million revenue-generating units, at 48.8 million homes passed in Europe. The company averaged 2.06 services per customer, and 45 percent of customers were on a triple-play plan. Liberty Global also added 339,000 new subscribers for its Horizon and Tivo platforms in the quarter, for a total of over 4 million. Revenue in Europe rose just 2 percent to USD 4.3 billion, hurt by the stronger dollar; excluding forex and acquisition effects, organic revenue rose 3.5 percent year-on-year, helped by expansion in broadband, business services and the mobile market. Operating cash flow in Europe rose 4 percent to USD 2.1 billion, and capital expenditure increased to USD 981 million, or 22.9 percent of revenue, from USD 845 million a year ago.
Tags: customer
global
numbers
liberty
Ken Forging makes eye nuts to customer specifications
2015-11-06 03:34:18| Canadian Plastics Headlines
Eye nuts are a critical component in many applications, and Ken Forging, an expert manufacturer of drop-forged industrial hardware, has a wide selection. The post Ken Forging makes eye nuts to customer specifications appeared first on Canadian Plastics.
Tags: customer
makes
eye
specifications
Sites : [104] [105] [106] [107] [108] [109] [110] [111] [112] [113] [114] [115] [116] [117] [118] [119] [120] [121] [122] [123] next »