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Tag: customer
3 Group revenues fall 3% in H1 on lower customer base, coronavirus impact
2020-08-06 11:31:00| Telecompaper Headlines
(Telecompaper) 3 Group reported a drop in first-half results, hurt by the effects of the coronavirus crisis and the loss of customers in the UK and Italy. Revenues fell 7 percent to HKD 40.52 billion, and EBITDA was down 11 percent to HKD 14.45 billion. Excluding currency effects, revenues fell 3 percent and EBITDA was down 7 percent.
Tags: group
customer
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Siegwerk enhancing customer engagement strategy
2020-08-04 15:42:11| Label and Narrow Web Breaking News
The company wants to add value to its customer relations during times of limited business travel.
Tags: customer
strategy
engagement
enhancing
Ethio Telecom FY revenue rises 31%, customer base up 6%
2020-08-04 09:17:00| Telecompaper Headlines
(Telecompaper) Ethio Telecom has reported a 31.4 percent increase in revenue to ETB 47.7 billion for the year ending 30 June compared with the same period in 2019, boosted by network expansion, improved customer service and expanding 4G services.
Tags: up
customer
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Spotify customer growth tops expectations in Q2
2020-07-29 12:33:00| Telecompaper Headlines
(Telecompaper) Spotify reported second-quarter customer numbers and revenues at the high end of its guidance, finishing the period with 299 million monthly users, up 29 percent from a year earlier. The company said weakness in some markets in April and May due to the coronavirus outbreak was offset by a recovery in June, with growth particularly strong in North America and India. As a result, it expects to meet its full-year targets.
Tags: customer
growth
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tops
Creating great customer experiences, in a new challenging era
2020-07-26 22:52:58| The Webmail Blog
Creating great customer experiences, in a new challenging era nellmarie.colman Sun, 07/26/2020 - 15:52 Its always critical to treat your customers with the respect they deserve. But in these challenging times, you can respond in ways that really set your business apart. With some effort, you can improve your customer experience and show your customers, in tangible ways, that youre committed to achieving the best results possible for them. Your business has something to gain from improving your customer experience as well. In fact, 36% of companies that excel in customer experience report they exceed their top business goal by a significant margin. By comparison, only 12% of mainstream companies achieve that outcome. Through more than a decade of working with customers as a system and network administrator and now as a technical onboarding manager, Ive identified five keys to creating a great customer experience. You can start today to put them into practice, for yourself and your teams: 1. Listen to your customers This is where the were in it together sentiment comes to life. You have to really listen to your customers and get to know their needs. Come alongside and learn about their struggles and the goals they want to achieve. Remember that youre not in this for yourself; youre in it for them. Work closely with your customers to make sure theyre on track to achieve their desired outcomes. 2. Build a great team Every day, surround yourself with people who can come together to reach common goals. Im thankful that every person I work with from the brilliant engineers and architects, to the sales team, project managers and customer success managers is passionate about delivering the best customer experience possible. From jumping on calls at 5 a.m. or 11 p.m. or helping on weekends to make sure were doing right by our customers its that team spirit that can keep everyone moving forward and making a real difference. 3. Stay one step ahead As the first point of contact with customers, technical onboarding managers and project managers need, more than ever, to stay one step ahead. Be aware of possible issues that might come up and when something does, bring it to everyones attention early so you can present alternatives quickly. 4. Save your customers money Customers are especially sensitive to budget changes right now. This is a challenge we must overcome by keeping projects on track and on time, and by setting the appropriate expectations with stakeholders. Transparency is key here. Always look for solutions that are free-of-charge or that will incur the absolute minimum price increase possible for your customer. 5. Weigh the real cost Especially in this difficult economic climate, try to be flexible with those customers who are struggling financially. Its usually worth it to lose a little short-term revenue in order to keep your customer from going elsewhere and losing their business altogether. By listening to customers and giving them the help they need, your actions will speak louder than words. At Rackspace, weve been focused on creating great customer experiences for over 20 years. We even coined it Fanatical Experience. Every day, we combine our obsession for customer success with our passion for technology. Get to know us. Creating great customer experiences, in a new challenging eraShow your customers youre committed to their success. Start here, with the five keys to creating great customer experiences. Focus on whats next for your business/solutionsGet started Cloud InsightsRodrigo Garcia PereiraCreating great customer experiences, in a new challenging eraJuly 31, 2020
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customer
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creating
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