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Tag: customer
Customer outreach, new products aid U.S. pork rebound in Mexico
2019-09-10 14:15:00| National Hog Farmer
The rebound in exports comes not only from the tariffs being lifted, but also from USMEF efforts to ramp up its customer outreach in Mexico during the time the retaliatory duty was in place.
Tags: products
customer
mexico
aid
Customer Service Manager, Video Infrastructure and Services, Americas
2019-09-06 12:16:46| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Video Infrastructure and Services, Americas United States Princeton, New Jersey Your Job The CSM role is a customer facing position with responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. The CSM will focus on supporting existing services and rolling out new services for customers. The CSM owns the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. The CSM is responsible for managing the Program delivery, maintaining operational performance and SLAs, and driving service quality. The CSM is the key Voice of the Customer within SES Video for all Post Sales customer journey touchpoints, understanding what each customer values the most in terms of operational support and ensuring that the whole SES Video team interfaces with the customer to drive service quality to maintain and enhance revenue. The CSM plays an important role in maintaining current business and securing new business. The CSM will be the main services leader driving the relationship with the customer and will have frequent interaction with the customer onsite and remotely. The CSM will support the SES Video organization through proposal and will be in the leadership of implementing new or upgraded existing services. The CSM will be the focal point and control instance in the interest of the customer and SES for ongoing operation of the contracted service and corresponding maintenance activities. The CSM will lead and assist the development of process, procedures and tools to further advance SES Video ability to provide value added services to its customers. Your Responsibilities PreSales Support Support SSL Sales during Presales phase by developing the LifeCycle SOW and PL Inputs Customer Management Operate as the main point of contact to the customer during postsales phase Leadership in terms of project management for the delivery of new Services and upgrades Plan, staff and manage the delivery of new services and upgrades managing timelines, mile stones and deliverables in front of the customer and internally Operations Management Oversee the ongoing operations and maintenance of live sites to ensure that Customer SLAs, KPIs and expectations for service quality are successfully being delivered Voice of the Customer Act as the Voice of the Customer and provide feedback to the Services Organization to ensure that customer requirements and needs are delivered Quality Assurance Facilitate service quality, performance and business reviews with the Customer New Business Support revenue grow by identifying opportunities for new services and upgrades towards SES Video Commercial Process Provide inputs to the general overarching process procedures. Develop or provide inputs for video specific process procedures Key Results Input for PreSales quotes SOW definition Implementation and delivery of New ServicesService Upgrades Ensure the delivery of Customer Operations Performance Reports Weekly Monthly of SLA performance and other Ops itemsCustomer Adhoc Reports on time and in the expected quality Quarterly Business Reviews Change Requests and Implemented Changes Process and Procedures Liaising with customers on a regular basis Your Competencies Strong verbal and written communications skills coupled with an ability to convey messages in an appropriate manner to both external and internal customers Strong project management and organizationcoordination skills Ability to work under pressure, use judgement to make decisions and adapt to change Selfinitiative, courage and pragmatism in order to identify and overcome impediments World class attitude to customer service, passion and customer centric thinking Excellent presentation skills Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Attitude to drive a continuous improvement process Ability to work at in a fast pace environment Willing to travel and interface directly with clients, up to 40 of the time Overlooking the Americas market and processes of the customer and being consultant to optimize his business Fluent English, Spanish and other additional languages welcome Your Profile Bachelor of Science or Business degree preferably in Engineering, Technology, Computer Science or Information Systems or equivalent experience required A minimum of 10 years relevant experience in a project management, business management, service delivery andor account management role Ability to manage virtual and remote teams PM certificates or performed trainings appreciated Proficient in Microsoft Office skills Knowledge of industry and Americas market Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
Tags: service
services
video
customer
Customer Service Manager, Global Government MEA
2019-09-06 12:16:46| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Global Government MEA United Arab Emirates Dubai ROLE DESCRIPTION SUMMARY The Customer Service Manager partners with customers to ensure success and grow their business with SES Networks Global Government vertical enabling technology portfolio with key responsibility around owning the customer relationship on behalf of the services organization from presales through service delivery by building customer intimacy and establishing strong relationships. The Customer Service Manager Managing will own program delivery and revenue assurance across projects taking customers through to acceptance and OM, as well as being the Voice of the Customer within SES by understanding what each customer values in terms of support throughout the customer lifecycle and ensuring that the SES team interfaces with the customer to offer coordinated support in driving revenue growth. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Assist customers in specifying, procuring, and implementing products, systems, and connectivity to commence their services on the SES Networks system Works with commercial teams on services pricing, scope Program manages the customers through service acceptance. Guide the customer through the customer fulfillment process and manage schedules and customer planning and expectations Provide feedback to Product Development, Systems Engineering and Asset Management on requested features or enhancements, technical challenges, and SES Networks customer service support Understand what each customer values the most in terms of customer support and ensure customer monitoring and support requirements are defined and integrated into the Network Operations Center Be a champion within SES Networks to work with the SES Networks functional teams to develop a customer centric organization. Owns customer post acceptance care, ensuring that all issues are proactively managed. Prepare and present to customer, through the presales stage to post acceptance service. COMPETENCIES Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Ability to make decisions and take responsibility for them Ability to work at in a fast pace environment A strong communicator and a world class attitude to customer service Willing to travel internationally including African countries and interface directly with clients QUALIFICATION EXPERIENCE Bachelor degree, preferably in EngineeringTechnologyComputer Sciences or Masters Business Administration PMP Certification, preferred Minimum 57 years Commercial Managed services experience in Enterprise business units A minimum of 3 years relevant experience in network deployment and has a strong understanding of what it takes to manage customer SLA expectations. Knowledge of satellite industry Hands on knowledge of the implementation of satellite based, fixedmobile networks, fibre backbone networks, and Internet access networks in emerging markets Regional market experience and business cultural awareness Excellent presentation skills Program management andor Project management background Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Excellent written and verbal communication skills in both French and English. Strong project management and organizationcoordination skills with a history of demonstrable success Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
customer
global
government
Samsung to offer extra customer service, onboarding for Galaxy Fold
2019-09-05 08:30:00| Telecompaper Headlines
(Telecompaper) Samsung announced it will offer additional customer service for the Galaxy Fold when it launches later this month. After the technical problems with the original launch in April, Samsung is offering customers a free, one-on-one 'onboarding' session to introduce them to the device, as well as a contact service for any questions or problems.
Tags: service
offer
customer
extra
Water Customer Newsletter - Fall 2019
2019-09-03 20:44:42| PortlandOnline
PDF Document, 6,955kbCategory: Customer Service Brochures
Tags: newsletter
customer
water
fall
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