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Tag: customer
The journey towards digital first customer experience
2021-10-04 02:00:00| Total Telecom industry news
In the wake of the coronavirus pandemic, our lives are undeniably more digital than ever before. For consumers, this has meant not only an enormous shift to online services, but also a greater appreciation for what high quality customer experience looks like. For Aimie Chapple, CEO of Capita Experience, who spoke to us at this year&rsquo…read more on TotalTele.com »
Tags: experience
customer
digital
journey
Lucid begins production of Lucid Air Dream Edition; first customer deliveries in October
2021-09-29 09:55:42| Green Car Congress
Tags: october
customer
air
edition
ElectraMeccanica to begin customer deliveries of three-wheeled SOLO EV
2021-09-20 09:55:37| Green Car Congress
Tags: customer
solo
begin
deliveries
How can telecoms providers transform customer experience?
2021-09-17 02:00:00| Total Telecom industry news
This has resulted in lower prices for customers, who are now presented with multiple phone and tariff combinations when they choose to change their plan or upgrade their handset. However, this choice can soon become confusing when the phones and plans on offer are broadly similar. To stand out telecoms providers need to make customer service their brand differentiator and the arrival of 5G provides the perfect opportunity to do so. Consumers usually don’t want to think about their mobile bill or usage unless there is a problem. However, when they do contact their provider they have very high expectations, especially when it comes to digital customer service and complaint handling. Digital brands such as Amazon have set the gold standard on how consumers want to be treated by organisations, and this customer service experience is now expected across all sectors. Further to this, the Covid-19 pandemic has forced consumers to become digital natives…read more on TotalTele.com »
Tags: experience
customer
providers
transform
ZEE5 harnesses customer data insights with CSG
2021-09-15 08:16:59| Digital TV News
September 14, 2021 CSG (NASDAQ: CSGS) has announced that, using CSG's platform, ZEE5 has integrated its customer data into a single, unified platform that enables a data-driven approach to creating personalized customer experiences.
Tags: data
customer
insights
harnesses
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