je.st

Home › customer

Tag: customer

Sonatel fined XAF 14 bln for customer service violations

2016-07-15 10:18:00| Telecompaper Headlines

(Telecompaper) Senegal operator Sonatel has been fined XAF 13.959 billion by regulator ARTP for failure to meet customer service requirements. The fine is equal to 3 percent of the company's annual revenue in 2015. The violations concern regulations passed in 2014 requiring free calls to the operator's customer service line and continuous availability of the service, with no form of automatic filtering of calls. In addition the ARTP said its checks have found a large number of radio relay links at all three operators that have not been declared to the regulator. The regulator has called on Sonatel to pay another XAF 8.9 billion for undeclared sites and demanded XAF 6.6 billion from Tigo for the same reason.

Tags: service customer violations fined

Overall Satisfaction Is Up, Yet Electric Providers Lag Behind Others in Customer Satisfaction

2016-07-13 20:17:00| Transmission & Distribution World

Although customer-reported monthly electric bills have fallen to their lowest levels in 10 years and overall satisfaction is on the rise, electric utility providers continue to struggle to match other industries read more

Tags: customer providers electric satisfaction

Water Customer Newsletter - Summer 2016

2016-07-07 22:43:50| PortlandOnline

Information about rebates, payment options, drinking water quality, water efficiency tips and more. PDF Document, 1,513kbCategory: Water Customer Newsletters

Tags: newsletter customer water summer