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Dutch postpaid mobile providers scoring better with customer

2016-06-23 09:45:00| Telecompaper Headlines

(Telecompaper) Dutch postpaid mobile subscribers are increasingly positive about their providers, according to the latest research by Telecompaper. The 'Postpaid Mobile Insights Q1 2016' report shows that the NPS (net promoter score) in the postpaid market increased over the past year from +4 to +11. While consumers on Sim-only plans are usually less enthusiastic about their providers, the NPS for Sim-only providers reached the same level as the total postpaid market in Q1. Sim-only provider Simyo actually had the highest NPS of all the providers researched. Simyo's NPS, which measures the share of customers who would be very likely to recommend their provider to others, reached +35. The Telecompaper report also shows that postpaid continues to dominate the Dutch mobile market. The share of postpaid in the total market has remained at 81 percent for the past year. Sim-only accounts for 43 percent of postpaid subscribers, a figure also little changed in the last 12 months.

Tags: customer mobile providers dutch

Vodafone Germany tops digital customer experience study

2016-06-23 09:44:00| Telecompaper Headlines

(Telecompaper) When German consumers search online for a mobile phone and plan, Vodafone.de comes up with the best results. Vodafone.de is favourite with German consumers when it comes to online orientation on a mobile phone and plan, according to the latest WUA! digital customer experience study, carried out independently among 300 potential customers in the German telecom market in June. Vodafone.de came first with a score of 63 points, followed by Amazon.de with 59. Telecom providers O2online.de and T-Mobile.de came third and fourth. Vodafone managed to secure the highest preference: 11% of potential customers put Vodafone in first place, 12% in second place, and 9% in third place. Check24.de, Amazon.de and 1und1.de scored highest on conversion, but a lot lower on findability than Vodafone and T-Mobile.

Tags: experience customer digital germany