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Enduser and Administrative Support in SAP Financials 1613042

2016-03-04 15:09:28| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. Enduser and Administrative Support in SAP Financials 1613042 Job Description We are looking for someone to support our client EUMETSAT in regards to SAP financials in both enduser and administrative aspects. You should be sufficiently knowledgeable in various SAP areas with emphasis on all financials, to be able to cooperate effectively with the SAP expert consultants and SAP key users and end users. In addition you will act as backup to other SAP Support Team members in the area of SAP HR and Logistics. Below are just a few of the key tasks Support daytoday operation of the EUMETSAT SAP System with emphasis on SAP Financials related topics such as Providing SAP application support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the Financials area and also ESS and workflows functional support. Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., plus incident resolution in case of direct enduser support Support the implementation of enhancements in the Financials Area by Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback Conducting verification testing for system changes system prior to user acceptance validation Coordination of system change Facilitate and coordinate the SAP system change management process with emphasis on SAP Financials by Initiating and coordinating the system change management process by providing and collecting change details and creatingissuing the related change management forms for the changes to the system functionality, Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner. To support enduser related and processrelated documentation and trainings with special emphasis on SAP Financials by Highlighting end user training needs in the area of SAP Financials Coordinating SAP Financials related end user training initiated via the SAP Key User Group, direct requests or as a result of Service Desk action, including training reports and training material Required Skills and Experience Knowledgeexperience in accounting principles and SAP Financial concepts in areas such as GL accounting, AP, AR, Asset Management, Cash Management, Travel Management and integration to budgeting, procurement and sales processes, ideally including public sector management Basic working knowledge of SAP Financials system configuration, setup and SAP system change processes Proven experience in providing SAP Financials enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP Financials, Experience of working in a SAP Support Team, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process. Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal. Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors. Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence, Working knowledge of employee self service functionalities such as shopping cart and goodsservice receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. Desirable Skills and Experience Basic understanding of SAP Public Sector ManagementFunds Management and SAP COPS. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. Work Location Darmstadt, Germany Dates Application Deadline 07 April 2016 Start of Work May 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 07 April 2016 Learn more about us in Facebook

Tags: support administrative financials sap

SAP Financials Support Officer

2016-03-02 13:10:39| Space-careers.com Jobs RSS

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in EUMETSAT, we are currently looking for a SAP Financials Support Officer. Tasks and Responsibilities As SAP Financials Support Officer you will be responsible for the following tasks Support daytoday operation of the EUMETSAT SAP System with emphasis on SAP Financials related topics by Providing SAP application support to EUMETSAT endusers in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the Financials area and also ESS and workflows functional support Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., plus incident resolution in case of direct enduser support Triggering problem bugs resolution and communication of all details necessary for effective resolution by SAP expert consulting or SAP global support, including timely followup. Support the implementation of enhancements in the Financials Area by Gathering, eliciting and documenting user requirements Documenting system requirements and issuing service requests for SAP enhancements Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback Conducting verification testing for system changes system prior to user acceptance validation Coordination of system change documentation, ensuring uptodate and accurate system documentation Providing uptodate tracking, documentation and status in respective tracking tools for problem resolution bugs and also support enhancements Coordinating and supporting Key Users validation testing and roll out of enhancements to the end users. Facilitate and coordinate the SAP system change management process with emphasis on SAP Financials. The role is instrumental in helping to control the SAP Change Management Process and includes the following tasks, as a minimum Continuous and uptodate monitoring followup, tracking and documentation of bugs and enhancement until closure Continuous and uptodate monitoring followup of the system transport requests provided for system changes Initiating and coordinating the system change management process by providing and collecting change details and creating issuing the related change management forms for the changes to the system functionality Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner. Support enduser related and processrelated documentation and trainings with special emphasis on SAP Financials by Highlighting end user training needs in the area of SAP Financials Coordinating SAP Financials related end user training initiated via the SAP Key User Group, direct requests or as a result of Service Desk action, including training reports and training material Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. Providing ad hoc and scheduled end user training in cooperation with the SAP Key User Group or as part of the EUMETSAT induction programme. Requirements Essentials You should have the following skills and experience Knowledge experience in accounting principles and SAP Financial concepts in areas such as GL accounting, AP, AR, Asset Management, Cash Management, Travel Management and integration to budgeting, procurement and sales processes, ideally including public sector management Basic working knowledge of SAP Financials system configuration, setup and SAP system change processes Proven experience in providing SAP Financials enduser support, and being proficient in using the SAP ERP system, preferably the SAP ERP Financials Experience of working in a SAP Support Team, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence Working knowledge of employee selfservice functionalities such as shopping cart and goods service receipt, absence and time management, employee data maintenance, payroll slip, training requests Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. The official languages of EUMETSAT are English and French. The working language for the position is English and therefore you must be able to work effectively in this language. Desirables In addition to the above, the following will be considered as advantageous Basic understanding of SAP Public Sector Management Funds Management and SAP CO PS Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. You should have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, you should also have the ability To communicate effectively verbally and in writing To prioritise, plan, and resolve conflicts To consistently meet deadlines To provide reliable results To manage multiple assignments, and To work in a team environment. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu If you have any question regarding this position please email space.careersserco.com Position SAP Financials Support Officer Reference G016EUM195 Application closing date 07042016 Start date as from 042016 For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website httpswww.serco.eu For additional information about EUMETSAT, please consult httpwww.eumetsat.int

Tags: support officer financials sap

SAP MMSD Support for End Users Projects Administrative

2014-03-25 15:36:11| Space-careers.com Jobs RSS

Dear Sir or Madam, We are currently in search of support for the following project. This position is available on a permanent basis POSITION ID 2103 ROLE FUNCTION SAP MMSD Support for End Users Projects Administrative mw in Darmstadt Germany GENERAL CONDITIONS START 01 August 2014 PERIOD 2 years 2 options for extension, each option stands for 1 year LOCATION Darmstadt TYPE OF BUSINESS Science CONTRACT fulltime employment WORKING LANGUAGE English, French is considered an advantage DEADLINE 01.05.2014 MUSTHAVE SKILLS MANDATORY The key person shall have the following mandatory skills and experience Experience of working in a SAP Support Team with emphasis on MMSD and respective portal applications, preferably in a public sector organisation, with involvement in a continuous improvement process, Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup, Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities, preferably the mySAP ERP for the public sector, Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal, Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors, Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. NICETOHAVE SKILLS CONSIDERED AS AN ADVANTAGE Basic understanding of SAP Financials and HR functional Modules FICO and PSM, HR functionalities such as time management, organization management, recruitment and learning. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. The ability to prioritise, plan, and resolve conflicts, The ability to manage multiple assignments, The ability to work in a team environment, and The ability to consistently meet deadlines. TASKS ERP 2005 SAP modules in use are FI, COPS, HR, MM, SD, Public Sector Management Funds Management. The current SAP implementation includes for MMSD the following elements SRM functionality for procurements integrated with SAP Portal. Universal Work List for approval of the business transactions. MMSD ERP backend functionality is integrated into FI and Funds Management. Major areas of functionality usage are currently procurement, elements of Inventory Management and Plant Maintenance, Sales OrdersDeliveries and Sales Contracts for Licence Management and Member States Contribution Management, Customer Service for Data User Management. The customer is continuously carrying out and implementing smaller process andor functionality enhancements, including also custom developed portal applications or workflow enhancements. Further, a SAP BO project has been started, also covering MMSD related reporting aspects. The current number of the customer SAP users is estimated to be ca. 600, including staff and consultants. SAP users are grouped into three categories Employee Users These users use the SAP Portal for accessing the information, e.g. procurement inquiry, and in the future also for end user reporting. Workflow and Reporting Users, who mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. SRM Shopping Carts, Purchase Orders, invoices, Sales Orders and Contracts. Most of these users also use SAP for reporting purposes. Professional Transactional Users, who enter and maintain data and transactions directly in SAP ERP. It is not expected that the key person will provide support in areas where a high degree of specialisation is expected, such as Funds Management integration. On the other hand it is expected that the key person is sufficiently knowledgeable in nonMMSD subjects to be able to support end users on generic non MMSD related topics, such as reporting, printing, workflow handling, etc. and to act as backup to SAP End User Support Consultants in the area of SAP HR and Financials. The role of the key person will be To support the implementation of MMSD related enhancements and SAP BO rollout, by Conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback, Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages, Supporting the Business Process Expert Coordinator in enhancement coordination related activity, such as workshops, meetings, etc. To support daytoday operation of the SAP System with emphasis on MMSD related topics by Providing second level support to endusers in the use of the mySAP system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however first level support, particularly in areas supported by SAP Portal and workflows functionality is expected, Providing second level functional support to the Service Desk members, especially in identifying the root cause of the problem in close cooperation with 3rd level support, the SAP Business Process Experts and SAP functionality consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., and resolve the call if direct enduser support is required, Establishing a knowledge base for end users and Customer Service Desk of the resolutions to commonly experienced issues questions, calls etc. If necessary, carrying out the initial testing of changes in the test system prior to user acceptance. To facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Expert Group and SAP Consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks, as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure. Monitoring the transport requests provided for the resolution of bugs or changes to the system, Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality, Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity. To support enduser and process related documentation and training processes with special emphasis on MMSD by Highlighting end user training needs in the area of MMSD, Coordinating MMSD related end user training initiated via the SAP Business Process Experts, direct requests or as a result of Service Desk action, including training reports and training material, Providing ad hoc and scheduled end user training in cooperation with the SAP Business Process Experts or as part of the induction programme, Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. The key person is also expected to support the Business Process Expert Coordinator in administrative tasks such as preparation of bug reports and other types of statistics and to increase hisher knowledge of the processes and decreases the dependence on the SAP Business Process Expert Group., For more Details please feel free to contact Ms. Bianca Brankers Corporate Recruiter

Tags: support end users projects

SAP MMSD Support for End Users, Projects Administrative Coordination 1413026

2014-03-24 15:37:17| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESTEC in Noordwijk in The Netherlands. SAP MMSD Support for End Users, Projects Administrative Coordination 1413026 Job Description ERP 2005 SAP modules in use at EUMETSAT are FI, COPS, HR, MM, SD, Public Sector Management Funds Management. The current EUMETSAT SAP implementation includes for MMSD the following elements SRM functionality for procurements integrated with EUMETSATs SAP Portal. Universal Work List for approval of the business transactions. MMSD ERP backend functionality is integrated into FI and Funds Management. Major areas of functionality usage are currently procurement, elements of Inventory Management and Plant Maintenance, Sales OrdersDeliveries and Sales Contracts for Licence Management and Member States Contribution Management, Customer Service for Data User Management. EUMETSAT is continuously carrying out and implementing smaller process andor functionality enhancements, including also custom developed portal applications or workflow enhancements. Further, a SAP BO project has been started, also covering MMSD related reporting aspects. The current number of EUMETSAT SAP users is estimated to be ca. 600, including staff and consultants. SAP users are grouped into three categories Employee Users. These users use the SAP Portal for accessing the information, e.g. procurement inquiry, and in the future also for end user reporting. Workflow and Reporting Users, who mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. SRM Shopping Carts, Purchase Orders, invoices, Sales Orders and Contracts. Most of these users also use SAP for reporting purposes. Professional Transactional Users, who enter and maintain data and transactions directly in SAP ERP. It is not expected that the key person will provide support in areas where a high degree of specialisation is expected, such as Funds Management integration. On the other hand it is expected that the key person is sufficiently knowledgeable in nonMMSD subjects to be able to support end users on generic non MMSD related topics, such as reporting, printing, workflow handling, etc. and to act as backup to SAP End User Support Consultants in the area of SAP HR and Financials. The role of the key person will be 1. To support the implementation of MMSD related enhancements and SAP BO rollout, by Conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback, Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages, Supporting the Business Process Expert Coordinator in enhancement coordination related activity, such as workshops, meetings, etc. 2. To support daytoday operation of the EUMETSAT SAP System with emphasis on MMSD related topics by Providing second level support to EUMETSAT endusers in the use of the mySAP system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however first level support, particularly in areas supported by SAP Portal and workflows functionality is expected, Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem in close cooperation with 3rd level support, the SAP Business Process Experts and SAP functionality consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., and resolve the call if direct enduser support is required, Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc. If necessary, carrying out the initial testing of changes in the test system prior to user acceptance. 3. To facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Expert Group and SAP Consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks, as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure. Monitoring the transport requests provided for the resolution of bugs or changes to the system, Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality, Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity. 4. To support enduser and process related documentation and training processes with special emphasis on MMSD by Highlighting end user training needs in the area of MMSD, Coordinating MMSD related end user training initiated via the SAP Business Process Experts, direct requests or as a result of Service Desk action, including training reports and training material, Providing ad hoc and scheduled end user training in cooperation with the SAP Business Process Experts or as part of the EUMETSAT induction programme, Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. The key person is also expected to support the Business Process Expert Coordinator in administrative tasks such as preparation of bug reports and other types of statistics and to increase hisher knowledge of the EUMETSAT processes and decrease the dependence on the SAP Business Process Expert Group. Required Skills and Experience University degree or equivalent in a related discipline. Experience of working in a SAP Support Team with emphasis on MMSD and respective portal applications, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process, Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup, Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities, preferably the mySAP ERP for the public sector, Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal, Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors, Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. Ability to communicate effectively verbally and in writing. Fluency in English. Desirable Skills and Experience Basic understanding of SAP Financials and HR functional Modules FICO and PSM, HR functionalities such as time management, organization management, recruitment and learning. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. The ability to prioritise, plan, and resolve conflicts, The ability to manage multiple assignments, The ability to work in a team environment, The ability to consistently meet deadlines. Knowledge of French. Work Location Darmstadt, Germany Dates Application Deadline 28 April 2014 Start of Work 01 August 2014 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in the Netherlands. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 28 April 2014 Learn more about us in Facebook

Tags: support end users projects

SAP MMSD Support

2014-03-24 13:40:32| Space-careers.com Jobs RSS

About us SCISYS Deutschland GmbH provides professional engineering and consultancy services to spacecraft operators and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving other ESA sites, the German Space Operations Centre and the German Galileo Control Centre. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt, Germany we are looking for a SAP MMSD Support at EUMETSAT. Tasks 1. To support the implementation of MMSD related enhancements and SAP BO rollout, by Conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages Supporting the Business Process Expert Coordinator in enhancement coordination related activity, such as workshops, meetings, etc. 2. To support daytoday operation of the EUMETSAT SAP System with emphasis on MMSD related topics by Providing second level support to EUMETSAT endusers in the use of the mySAP system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however first level support, particularly in areas supported by SAP Portal and workflows functionality is expected Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem in close cooperation with 3rd level support, the SAP Business Process Experts and SAP functionality consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., and resolve the call if direct enduser support is required Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc. If necessary, carrying out the initial testing of changes in the test system prior to user acceptance 3. To facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Expert Group and SAP Consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks, as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure Monitoring the transport requests provided for the resolution of bugs or changes to the system Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity. 4. To support enduser and process related documentation and training processes with special emphasis on MMSD by Highlighting end user training needs in the area of MMSD Coordinating MMSD related end user training initiated via the SAP Business Process Experts, direct requests or as a result of Service Desk action, including training reports and training material Providing ad hoc and scheduled end user training in cooperation with the SAP Business Process Experts or as part of the EUMETSAT induction programme Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. Essential requirements Experience of working in a SAP Support Team with emphasis on MMSD and respective portal applications, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup, Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities, preferably the mySAP ERP for the public sector Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel Desirable requirements Basic understanding of SAP Financials and HR functional Modules FICO and PSM, HR functionalities such as time management, organization management, recruitment and learning Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management Other Information Fluency in English is mandatory Forseen start date is 1st August 2014 Candidates must be an EU Citizen or hold a valid work and residence permit for Germany To ensure your application reaches us, please apply online at httpwww.scisys.dewhereweworkspacecareersspacejobs.html

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