je.st
news
Tag: service management
Service Engineering and Service Management Senior Engineers mfd EU Space Program
2021-07-21 15:13:48| Space-careers.com Jobs RSS
LSE Space GmbH is looking for Senior Engineers mfd to support our services for the existing and future EU Space Program missions in the area of service engineering and service management. You will be assigned one or several of the following tasks Service management support for the delivered services Prepare service evolution plans including elements of schedule, cost, risk, performance Organize and conduct service reviews to evaluate the service provision quality and the service evolutions Participate in engineering boards, change control boards, reviews and progress meetings Monitor and supervise key performance indicators Service performance analysis Define, implement and validate measures to monitor the service performance Review and consolidate performance reports Define campaign based service performance analysis Service engineering support for Programs evolutions Provide mission analyses and technical assessments Define decision criteria on mission and service baseline for next generation of European space program systems. Define activities, evaluate proposals and follow up projects in the frame of the EU RD activities related to European Space Programs. Support the assessment of the security baseline for system evolutions Prepare proposals for new and updated mission and service requirements Certification engineering Elaborate, maintain and verify certification requirements applicable to the service and system evolutions Monitor and control system certification related activities in support of the European space program Service Providers Support the safety manager for any topics related to the continued safety of the services wherever applicable. Standardization activities Follow up relevant standardization working groups Assess standardization proposals compatibility with implemented services and system Evaluate potential impacts on services arising from standardization proposals Support the preparation of draft standards considering system and service evolutions Skills Experience in satellite missions, in particular EU Space programs Space andor ground segment experience in the areas of engineering, maintenance andor operations Able to work in an interdisciplinary team Selfstarter, able to work independently with no supervision Management skills Willingness to travel several days per month Fluent in English, both in speech and writing Other language skills would be a plus Academic requirements a University or similar degree in engineering or similar discipline. Locations Prague Brussels Start date 1st November 2021 Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with security requirements, the candidate has to hold an EU citizenship and has to be eligible to obtain a security clearance. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Please upload your resume in English here preferably in the Europass format httpseuropa.eueuropassen www.lsespace.com careers Submission deadline 27th July 2021
Tags: service
management
program
space
IT Service Management Support
2021-06-28 20:13:43| Space-careers.com Jobs RSS
Are you fascinated about Space? Do you have a strong background in Process management and ITIL knowledge IT service management experience? You could be our new IT Service Management Support. Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre ESOC based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities As IT Service Management Supportyou will concentrate your activities on the following Support to SLA monitoring and management with internal and external suppliers Identifying and monitoring of the Implementation of corrective actions to maintain high level of service quality Support to management of the established processes and their evolution Support to the management of the IT Service Management ITSM tool and related tool sets Review of SLA definitions within the service portfolio SLA assessment and verification of requirements for achievable targets Definition of new endtoend Service levels Monthly creation of a consolidated service level report for all services Analyse reports and identify areas for improvement Support the continuous service improvement process, ensuring that despite the introduction of new services and new solutions, the overall service quality will be maintained Support the management of the activities of service providers, vendors and suppliers Monitor and manage performance of the suppliers in compliance with OLAs. In particular, identify correlation between performance issues and user reported problems Ensure that Business Processes are followed across all Service Providers and Third Party Vendors Support the customer in managing and maintaining customer owned endtoend service delivery processes to achieve consistent and seamless service delivery across the various infrastructure components, service providers and suppliers. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring Excellent English skills Very good MS Office skills ITIL knowledge IT service management experience Experience in Process management SLAKPI management design Experience in report writing Good analytical skills Experience in vendor management Experience in interfacing with customers and suppliers The following will be seen as assets Database skills ITSM tool experience esp. Microfocus Service Manager SMAX. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you. Make a difference every day. Take pride in what you do! More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
Tags: service
support
management
service management
Operation Manager, Service Management Center
2020-12-04 13:12:30| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY You as the Operation Manager will lead the 247 operations. It is your responsibility to ensure that the companys video services are operated at the highest standards. You are responsible to implement the right tools, procedures and working methodology to maximize the teams responsivity and ability to deal with any situation. You are responsible for service assurance and monitoring, assess and solve outages, log and create outage reports, first line point of contact for our customers and escalation management. These tasks are executed according to standard operating procedures SOPs. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Lead the local team of Playout Operators and Supervisors in Munich Manage ongoing shift patterns and staffing, including recruitment when applicable Manage both team and individual team member performance and progress Ensure local trainings and knowledge transfer to the team as well as to individuals Manage and constantly improving the ongoing activities in Video Operations Manage and improve the Operations Tier1 Technical support capabilities Lead and document outage investigation processes in order to avoid future failures Build interfaces with technical department, commercial department and customer care Responsible for internal and external customer facing reporting SLA, RFO, etc.. Responsible for introducing, maintaining and enforcing SOPs Responsible for maintaining and smooth operation of all OSS tools NMSs, ticketing system etc.. used by the SMC and reporting about issues to the relevant department Report to the companys management on outages and their status First line support for Tier 1 customers Manage Capex and Opex assigned to this department Coordinate with other SES facilities and managers to align on SOPs, systems and improvements COMPETENCIES Strong people management skills Excellent teamwork and crossfunctional cooperation Proven record leading customer service activities, including leading crisiss and managing problematic andor demanding customers Constant motivation to drive improvements Ability to work and make decisions under pressure in a stressful environment Independent, structured, solutionoriented and reliable approach Available after normal working hours Willingness to work shift if required QUALIFICATIONS EXPERIENCE An engineering degree or equivalent academicprofessional qualifications Minimum five years experience in a Service Management Center Familiarity with the technical aspects of the provisioning chain of services Familiarity with the principals and components of RF, Satellites, Video, sound, electronics Proven ability to envision, initiate, create, document and implement companys procedures, processes and workflows Proven ability to build and execute reporting processes both internally and externally Fluency in English, both oral and written. Fluency in German highly desired SES is an Equal Opportunity and Affirmative Action Employer Apply HERE
Tags: service
center
management
manager
Supervisor, Service Management Center
2020-12-04 11:12:30| Space-careers.com Jobs RSS
at least for one year ROLE DESCRIPTION SUMMARY You will have the functional responsibility for the MCR during the respective shift schedule. You are organizing the working process during the shift hours to ensure that the provider services running efficiently without interruption. You have to conduct faultsuccess investigations events that occured during the shift and present them to the respective leadership team. You are the first point of contact for internal stakeholders as well as external customers in case of interference. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Coordination and organization of all working processes in the Master Control Room MCR Distribution of workload during the shifts between the operator stations Communication interface between the departments and internal external customers and suppliers Managing problems and compliance to the escalations processes Supervising of systems and services with various monitoring tools Securing the smooth functionality for the technical infrastructure Securing the correct program schedule while adhering to the broadcasting schedule First Line service in case of technical damage for keeping the service Reporting to customers as well as documentation and data management for events occur during the respective shift schedule COMPETENCIES Ability to work under pressure Excellent teamwork and crossfunctional cooperation Constant motivation to drive improvements Independent, Structured, solutionoriented and reliable approach Strong communication skills towards internal departments and external customers Willingness to work shift QUALIFICATIONS EXPERIENCE TV orientate apprenticeship or similar academic studies Minimum five years experience in MCR or in broadcasting Strong experience of classical and IP based broadcasting systems Experience in signal contribution and distribution Highly developed sense of responsibility, service orientation and a confident, proactive approach Fluent German English in written and verbal mandatory Technical affinity and sound knowledge of MS office and EDV applications SES is an Equal Opportunity and Affirmative Action Employer Apply HERE
Tags: service
center
management
supervisor
Sites : [1] [2]