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Corporate IT Service Manager
2017-10-19 11:12:39| Space-careers.com Jobs RSS
Corporate IT Service Manager, Ref no 17 15343 Terma The hightech and innovative Terma Group develops products and systems for defence, nondefence and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, ESAESTEC, we are seeking to recruit an experienced Corporate IT Service Manager to work at ESOC in Darmstadt, Germany. Responsibilities ESAs corporate IT services are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESOC customers in coordination with the ESA corporate service definition processes is the task of the ESOC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. The corporate IT infrastructure is under continuous demand to be evolved in line with market developments and changing user needs. This evolution process is shared amongst all ESA sites. Effective communication with end users, customers and internal business partners at ESOC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Specific tasks will include Task 1 Corporate IT ESOC site service delivery contract management and technical leadership for the local ESOC service team Task 2 Corporate IT site customer and user relationship and partnership management Task 3 Corporate IT ESOC site interface management with facility management, human resources, procurement, contracts and finance Task 4 Corporate IT evolution projects transfer support to operations Task 5 Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESOC communications adaptations for events hosted at ESOC, ESOC mobile phone provider tender actions and ESOC security system connection to the corporate IT network. Task 6 Management support of the ESOC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations, Client backup, Client encryption, Software distribution, Printers, Messaging Collaboration, Virtualised workplace, Fixed, mobile and smart phone, IT Helpdesk, Local area network, wide area network, Internet services, videoconferencing, ESA network security, ESA cloud services, ESOC communication event support. Established ESA corporate service contracts are in place to prepare ESA IT service solutions ready to be applied for ESOC users. A local field support service team at ESOC is available to deliver end user services. Monthly status and progress reporting shall be provided to the ESOC corporate IT service manager. This is a full time position located in Darmstadt, Germany. The requested start of work is January 2018. Qualifications Competencies The successful candidate will have University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable At least 5 years of relevant experiences in IT service delivery PC Windows knowledge, MAC OS knowledge is desirable Procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk ITIL best practices certification IT Project management expertise Soft skills required Good English and German speaking and writing. Proactive, independent, results and goal oriented work approach Customer orientation, able to detect and define new customer service opportunities Excellent communication skills Good team spirit and leadership skills Additional skills are desirable IT service delivery management Knowledge of the ESOC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony Knowledge of the ESOC corporate IT service catalogue Italian speaking. What can Terma Offer? At Terma we consider skilled employees, enthusiasm, and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual, and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Working in an inspiring advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Financial support and advice on relocation if applicable Recruitment is depending on successful selection by the customer. Additional information To ensure that your application will reach us and is properly processed please apply through the Apply link below. Include an uptodate Curriculum Vitae and a Cover Letter highlighting your background and expertise as well as earliest date of availability. For further information, please contact Mrs. Raluca Moise by telephone 49 6151 86005 0 or by email recruitment.determa.com. Closing date November 14th 2017 Please note the following Legal Security requirements Applicants must hold all appropriate permits to work in the EU. Applicants are required to provide a copy of their IDpassport and degreehigher education certificate. Terma will validate the certificate with the issuing authority. A Certificate of Good Conduct or equivalent will be applied for at commencement of employment.
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Category:Transportation and Logistics
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