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Customer Support Engineer
2020-10-07 14:12:47| Space-careers.com Jobs RSS
Customer Support Engineer Deadline for applications 14102020 Job Description For our client we are looking for a Customer Support Engineer for their location in Sulzbach, Germany. The jobholder is responsible for ensuring the defined operating state of a digital radio system with all network elements and applications. Tasks and Responsibilities Deployment Complex technical inquiries from external customers. Processing of all technical tasks Technical support for customers in a specific, complextechnical area to maintain the safety and reliability of fleet availability. Definition of Repair solutions Design Technical agreement TA Support engineering order ASEO Material improvements and improvements of technical publications to ensure the reliability of fleet and reduce maintenance costs Prepare technical reports and RETEXAnalyses Return of Experience Result Technical troubleshooting RDAS Repair Design ApprovalSheet TA Technical Agreement ASEO, supplier evaluation Design improvement suggestions Technical reports RETEXsynthesis Maintenance adjustment suggestions Adaptation proposal. Requirements At least Bachelors degree in Electrical Engineering Computer Science or Communications Engineering Further training as a technician specializing in communications engineering or communication technology is required Vocational training as ITAdministrator with many years of professional experience Vocational training as Network and system administrator with many years of professional experience work experience At least 35 years of experience in the following 2nd 3rd level support IP Routing Switching Roll out and support of digital mobile radio systems such as GSM, GPRS, UMTS, LTE or TETRA. Detailed knowledge of the following CRM and trouble ticket system Server virtualization Linux administration IT Security Databases and databasebased applications Good communication skills to ensure the flow of information The ability to integrate into a team High degree of responsibility, resilience and organizational talent Participation in the oncall service Willingness to travel occasionally. What do we offer? ATG offers excellent working conditions and provide you with all the other necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed, we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients. About ATG Europe Today, ATG is recognized as a leading provider of specialized engineering, scientific and technical services to the European Space industry. Our headquarters is located in Noordwijk, the Netherlands and we have subsidiaries in Germany and the UK. Besides these countries, ATG also operates in Belgium, Sweden and Norway. ATG People is the key player in delivering highly educated personnel for RD environments throughout Europe. We are continually recruiting experienced Engineers for exciting, fulltime positions based at our customers sites. As an ATG Engineer, you will be working on very diverse missions and assignments. This opens up unique opportunities to be engaged in innovative projects and challenging you to perform to high standards and utilizing the full extent of your professional knowledge. Interested? Submit your CV and personal details through our website at www.jointhebrightestminds.com. For further questions, you can also contact our recruitment consultant Dali Naas directly on phone number 31 0614738707.
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customer support
Category:Transportation and Logistics