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Engineer Network Voice, IT Operations
2021-03-31 10:12:02| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY The position is directly responsible for the Installation, Monitoring, Operation and Support of the global SES IT install base, with a strong focus on network voice. The incumbent will work in close collaboration with the IT Service Desk and all 3rd level Engineering teams. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Install, operate and support the global SES IT Infrastructure Networking LAN WAN DNS Wireless Datacenter Cloud Telephony IP based Proactively monitor the SES IT Infrastructure both on prem and Cloud through enterprise monitoring tools Proactively monitor the internet, MPLS and telephony connectivity and work with the providers on incidents Support, monitor, maintain Cisco UC infrastructure Ability to perform moves, adds, and changes via Call Manager Upgrades to all supported VoIP UC systems Have a broad understanding of all technologies covered in the IT Operations group Maturity improvement and adherence ofto all IT service management processes, including but not limited to incident management, change management, request fulfilment and problem management Maintain standards and standard operating procedures Actively participate in Problem tickets Work actively with the ITSM tool Service Now Creation of Incident Reports for major incidents Work actively with the Service Desk to help create troubleshooting procedures for common issues Help create knowledge base articles for common issues and for user selfhelp portal Stay uptodate with stateoftheart IT concepts and technologies Be able to understand all stakeholders in the service delivery process Be willing to learn new technologies Oncall duties will be required 247 on a rotational basis COMPETENCIES Ability to integrate into and lead crossfunctional andor virtual project teams Strong analytical and problemsolving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions Professional level understanding of network architectures, technologies and protocols including cloud concepts Proactive approach towards potential andor current customers Ability to work autonomously with minimal supervision Good understanding of Operational Principles QUALIFICATIONS EXPERIENCE Bachelors degree in Computer Science, Business Information Systems or equivalent Minimum 35 years of applicable professional experience in a large heterogeneous environment Sound proven experience with Azure Cloud Technical knowledge and good understanding of Cloud Networking Virtual Networks, Azure IPAM, BGP and User Defined Routes, Network Security Groups Azure Security Operations Network Connectivity ExpressRoute, P2S and S2S VPNs, Virtual Network Gateways, Load Balancing Sound technical understanding of the IT landscape and related technical skills Sound proven experience with CISCO technologies, Knowledge of TCPIP, VoIP and WAN networks Solid experience with IP routing switching and QoS CCNACCNP VoiceCollaboration or equivalent experience Fluency in English, any other language is considered as an asset Willingness to travel internationally NATOEU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance OTHER KEY REQUIREMENTS COMMENTS Key performance indicators Average time to resolve incidents over period Average time to implement requests over period Average time to implement changes over period Main interfaces to other departments Technical department management Security function Internal and external customers Architecture and Demand Management Business IT All network operations function Volume Drivers Number of service and change requests Technology changes e.g. new tools and systems Specific projects Deployment of new hardware and software solutions within the functional scope Consolidation of existing network implementations and solutions throughout SES Improvement of the end user experience New network technology introduction Policy implementation CoBIT, ITIL, Security and other IT related Change management Apply HERE
Tags: network
voice
operations
engineer
Category:Transportation and Logistics