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Engineer, Service Assurance Systems
2019-11-29 10:13:39| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, Service Assurance Systems US United States Manassas, Virginia YOUR ROLE As an Engineer, Service Assurance Systems, you will be responsible for the management and support of tools and systems deployed to support and manage SES services and infrastructure. You will be expected to work closely with SES operations and engineering teams on the shared goal of improving operational efficiency, service quality and customer experience. You will assist Global Services operations in solving complex service anomalies in the RF GroundSatellite, IP and platform domains through increased use of SSA, analytics and automation. You will be responsible for building service support methodologies and systems fit for SES future operations, as well as reporting systems that contain a high degree of intelligence and autonomy. You will assist in the integration of managed service architectures in the enterprise data, mobility and video domains, and engage with SES next generation services HTS GEOMEO on a technological and service delivery level. You will support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope. You will work with Network Management Systems NMS from multiple vendors in the IP, ground infrastructure and network domains. YOUR RESPONSIBILITIES Ensure that Global Services monitoring systems are highly available, accurate and fit for purpose Work closely with partners in the OSS and BSS domains in the definition and implementation of API interfaces and data flows Capture and process monitoring, SSA and automated reporting requirements from operations teams and from SES customers when required customer portal services Work closely with internal and external stakeholders to ensure timely delivery of new systems, software and services Provide 247 tools support to SES operations teams on call basis Drive service and infrastructure data analytics capabilities across the SES group Build and maintain strong relationships with key stakeholders in the service delivery process, as well as with supporting functions SES IT, Digital Transformation Office etc. Identify and implement systems to introduce greater automation in daily operations Plan and coordinate maintenance and configuration change activities Provide technical support to customers when required Perform systems and service acceptance tests when required Support the development of operational tools and systems Produce and deliver high quality training material YOUR PROFILE Minimum Bachelors degree in IT, Telecommunications, or similar field BAC 3, BSc required education can be substituted for experience Minimum 510 years combined experience in an operations or engineering position Experience in the field of Information Technology, Communications Systems, IP networks or the broadcast video environment Good knowledge of Satellite communications techniques GEOMEOLEO and of service datavideo platforms Experience in programmatic interface usage and application Development experience with network automation tools is a plus Strong software tool development background Python, Shell, JavaScript Strong experience with SQLMySQL Database, RESTful interfaces. JSON, SOAP, etc. software architectures and API interfaces Excellent knowledge of application interface protocols SQL, XML, REST, SNMP etc. Strong UnixLinux system understanding Proven track record in platformserver management and trouble shooting Strong experience in service support and implementation with highly complex networks and remotely deployed systems Ability to work independently, capacity to manage and coordinate complex operational tasks and projects Ability to prioritise and work effectively under pressure Strong customer focus and attention to details, committed to excellence and quality in all areas Good written and oral communications skills Fluent in English Ability and willingness to travel occasionally Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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