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Information Management Service Manager CRM and Collaboration
2013-01-31 18:38:08| Space-careers.com Jobs RSS
Astrium brings space to you. Number 1 in Europe and number 3 worldwide, Astrium employs over 17,000 men and women mainly based in five European countries France, Germany, the UK, Spain and the Netherlands. Our technical excellence and extensive prime contractorship experience extend across all sectors of the space business launch vehicles, manned space activities, satellite systems and related services. An IM Service Manager CRM and Collaboration is being recruited by Astrium in Stevenage. The Information Management team within Astrium Ltd is a panEuropean team which is investing in a range of Microsoft technologies in order to provide a strong business support in the areas of collaboration, social networking and customer relationship management CRM. This leads to Astrium seeking strong candidates who are capable of delivering a high performance set of functionality to the business. Candidates will have a broad experience of information systems management with a skills focus based on Microsoft Dynamics CRM 2011 andor Microsoft Sharepoint 2010. For the successful candidate, the main objectives of this role are Responsibility for the delivery of the Microsoft Dyanamix CRM and Sharepoint based services to users spread across the European business units in the Astrium group Responsible for agreeing the content of the description of these services by negotiating appropriate service level agreements SLA and service specifications SSP with the business sponsors of these systems Responsible for receiving requirements for expansion and changes to these services, and for planning and managing the implementation of those changes. Define, coordinate, and communicate, the service internally to the IM teams in order to achieve the performance specified in the SLA Following business requirements in the form of functional specifications, either directly develop or procure support to improve the service Define agree provide regular specific service indicators for reporting Define agree on performance parameters of the service Analyse and provide synthesis in case of service exceptions SLA breaches for reporting Participate in the major incident management process Focal point on service evolutionissues for the key users The service owner is the single point of contact for service management for all questions concerning his service, and must ensure that the rest of the IM team provides an adequate level of support to assure that the service levels agreed with the business are achieved. The service owner role is a unique opportunity to support the expansion of the usage of these tools within a major aerospace manufacturer, and as such, it is expected that the candidate have proven experience of project management and good people management skills, will be proactive and able to work without direct supervision for extended periods. The successful candidate will demonstrate the following skills and experience Project Management Service Management experience in an IT IS environment Business Analysis experience requirements gathering to solution definition Experience with a CRM tool, preferably Microsoft Dynamics. Desirable skills Experience with portal and Wiki applications, such as SharePoint Application development experience, for example .NET, C, SQL, Visual Basic TO APPLY click here
Tags: information
service
management
manager
Category:Transportation and Logistics