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Vodafone fined 4.6m for poor customer service

2016-10-26 02:00:00| Total Telecom industry news

Telco apologises after Ofcom investigations reveal mis-selling, inaccurate billing, insufficient complaints handling procedures.

Tags: service customer poor vodafone

Bangladesh's Sonali bank fined 3.3m

2016-10-12 13:50:32| BBC News | Business | UK Edition

The UK operations of Bangladesh's biggest bank, Sonali Bank, have been banned from accepting deposits from any new customers for 24 weeks.

Tags: bank 33m fined bank fined

Comcast Fined $2.3M for Overcharging Customers

2016-10-12 02:02:03| PC Magazine Software Product Guide

The company added services to customers' bills that they did not order.

Tags: customers comcast 23m fined

TalkTalk fined for failure to prevent cyber attack

2016-10-05 16:02:00| Telecompaper Headlines

(Telecompaper) TalkTalk has received a fine of GBP 400,000 for failing to prevent the cyber attack on its systems last October. The UK Information Commissioner's in-depth investigation found that the attack on the company could have been prevented if TalkTalk had taken basic steps to protect customers' information. The attack took advantage of technical weaknesses in TalkTalk's systems, allowing access to the personal data of almost 157,000.

Tags: prevent failure attack cyber