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Operations Analyst, Level 2 Customer Support

2021-03-12 17:12:00| Space-careers.com Jobs RSS

Role Description Summary As the Operations Analyst, you will be responsible for taking ownership in resolving longterm and highly visible Customer Service incidents. You will coordinate with commercial, development and technology teams to ensure delivery of best in class customer service. In this role, you will perform upgrades of day to day Operations software needed by all Level 2 to maintain operational efficiency. In addition, you are expected to support the development of operational and system requirements by liaising with multiple departments within SES. The Analyst will also support other projects and activities affecting all areas of operations in order to provide best in class systems and services for SES operational teams. Responsibilities Key Result Areas Coordinate PMOCs efforts in supporting advanced CSD activities, such as HTS operational development and furthering the integration of SatID, Satguard, Sentinel, and other emerging systems into operations Update monitoring plans after reconfigs etc, run ESG cals etc Track and resolve complex technical and operational issues affecting customer transmissions on the SES satellite network including GSM, radar, sweepers, rebroadcast etc Maintain the highest level of operational and technical knowledge of the communications monitoring systems in order to act as a systems expert in supporting 247 operations Ensure that operational tools used by the operations centers are appropriate and effective for their tasks Participate in internal and external customer meetings, and conference calls, to develop strong relationships with key internal, external and industry stake holders. Respond to escalations from Operations teams on any topic affecting customer services Provide support to Operations teams on any escalated issue affecting customer services Competencies Strong aptitude for a systems approach to problem solving, and good analytical skills Innovative mindset and creative approach Ability to communicate well with others, in writing and verbally Strong customer focus demonstrate excellent customer service and interpersonal skills Ability to lead, motivate, and influence others Possess the ability to make timely, informed decisions that consider the facts, goals, and constraints Must be able to support customer training and support of sales when needed Selfmotivation attention to detail and accuracy Thorough knowledge of the HTS satellites Ability to work independently and in a team environment Qualification Experience Must be willing to work in a 247 environment, oncall rotation High level of knowledge of the following tools CSM, Satguard and SatID Minimum of 8 years working experience in technical customer support and servicesystem management Advanced knowledge of Carrier Monitoring and Geolocation systems, RF interference mitigation techniques An electricaltelecommunications BSMS degree, or equivalent qualifications and experience Strong proficiency in software tools and applications, such as Word, Excel, and PowerPoint. Apply HERE

Tags: support level customer operations

ECLS Instrument Engineer Life Support Instruments

2021-03-11 21:11:56| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESTEC in Noordwijk, The Netherlands. Job Description We are looking for an ECLS Engineer to support our client ESTEC in the Life support and Physical Sciences Instrumentation section. The main focus of the team is sustainable life support technologies, In Situ Resource Utilisation and small payload development for manned and unmanned spaceflight. Your tasks will include Implement and supervise RD activities in the field of sustainable life support technologies e.g. MELiSSA, with a specific focus on bioreactors, biochemical processes characterisation, modelling and development Supervise the development of technology demonstrators on board ISS and follow up of operations over its life cycle Implement and supervise RD activities in the area of In Situ Resource Utilisation Provide project support for manned spaceflight and scientific experiments onboard the ISS Provide support to the management of the MELiSSA project, technical and scientific coordination with MELiSSA partners Required Skills and Experience Minimum of 3 years relevant experience PhD or Master in Chemical Engineering, Biotechnology applied Microbiology or Physics Experience in specification, engineering and analysis of chemical and biochemical processes, knowledge of plantfood production Project skills, Management of RD contracts, academic and industrial experience Good interpersonal communication skills, team oriented. Desirable Skills and Experience Experience in multiphases processes characterisation and engineering Knowledge of space systems engineering Work Location Noordwijk, The Netherlands Dates Application Deadline 23 March 2021 Start of Work 01 May 2021 Important Notes Before applying to this position, please read the page How to Apply on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in The Netherlands. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 23 March 2021. Learn more about us in Facebook.

Tags: support life instruments instrument

Farmers Need Support to Mitigate Climate Change, Farmers Union Member Tells Senate Ag Committee

2021-03-11 17:22:27| National Farmers Union

FOR IMMEDIATE RELEASE March 11, 2021 Contact: Hannah Packman, 303-819-8737 hpackman@nfudc.org WASHINGTON Like nearly all American farmers and ranchers, Clay Pope has experienced more frequent and severe weather extremes in recent years as a result of climate change. But with the support of voluntary, incentive-based government programs, the Oklahoma Farmers Union member and sixth-generation rancher has made […]

Tags: support member change union

ATEME adds AVS2 support to TITAN compresson products

2021-03-11 13:00:34| Digital TV News

ATEME has integrated AVS2 into its TITAN range of products. AVS2 is a compression standard formulated in China which aims to meet the needs of the country's audio and video industry.

Tags: support products adds titan