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Tag: support
IFC and EBRD to support Bulgarias fuel diversification plans
2015-07-06 01:00:00| Hydrocarbons Technology
The European Bank for Reconstruction and Development (EBRD) and World Banks International Finance Corporation (IFC) will be providing 20m loan to Bulmarket DM to strengthen its energy and fuel supply network.
Tags: support
plans
fuel
diversification
UnitedHealthcare and Optum Act to Support People Affected by...
2015-07-04 04:26:58| Beverages - Topix.net
UnitedHealth Group and its benefits and services businesses, UnitedHealthcare and Optum, are taking immediate action to help people affected by the recent wildfires affecting residents in Wenatchee and to the northwest in the neighborhood of Sleepy Hollow Heights, Wash. This includes a free emotional-support line to help people in the affected communities and assisting health plan participants who may be affected and need to make alternate arrangements to ensure continuity of care.
Field Support Technician
2015-07-03 16:05:29| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESOC, we are currently looking for a Support Technician to provide field support to a permanent user community of around 800 users. The support to be provided will be very varied and will include support for Windows operating systems currently Windows 7 Microsoft Office Lotus Notes MAC and IOS Mobile and smart phones IP and TDM telephones PABX interfacing Helpdesk support Network printer support Third party liaison 1st line networking Video conferencing. Tasks and Responsibilities The key person will cover the following tasks Manning a local helpdesk of a rotational basis with first line call resolution Second level calls resolution in the field Video conference systems installation, upgrade, configuration and problem handling Explaining to users available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many problems as possible Inventory and asset management Liaising with the central IT service desk CSD in Rome Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met. Requirements The successful candidate will have had 2 to 3 years in a similar environment and have had experience with Windows 7 MS Office products and their usage Lotus Notes Apple MACs Mobile and IP telephony Video conferencing systems Asset management tools Problem logging database BMC Remedy ideally. In addition, candidates should have good customer interfacing skills and the ability to identify priority situations and deal with them accordingly. As well as being a prerequisite for the fluctuating technical environment, flexibility is also required for covering the helpdesk on a rotational basis, covering the extended day, covering the small site in Cologne and for the occasional operational support for satellite activity. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Field Support Technician Reference G015162ESOC Application closing date 20072015 Start date 15082015 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESOC, please consult httpwww.esa.intAboutUsESOC
Tags: support
field
technician
support technician
HHI to support the maintenance of USS Nimitz and USS Carl Vinson
2015-07-03 01:00:00| Naval Technology
Huntington Ingalls Industries' (HHI) Newport News Shipbuilding (NNS) division has secured a contract to assist Puget Sound Naval Shipyard and Intermediate Maintenance Facility with maintenance work on the US Navy's aircraft carriers USS Nimitz (CVN 6
Tags: support
maintenance
carl
uss
Proximity Support Technician temporary
2015-07-02 16:05:16| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESTEC, we are currently looking for a Proximity Support Technician for a temporary period with the possibility of extension. Tasks and Responsibilities Provide 1st, 2nd level addedvalue IT support to 200 members of SRE directorate at ESTEC Quick respond to requests for service received by phone, email and in person, providing resolution, escalation when necessary and subsequent management of incidents Proactive identification of potential incidents and providing resolutions before the incident occurs Logging all received requests for assistance and maintaining ownership of the request until completion Installation and maintenance of Windows and Mac desktops, laptops and peripherals as required Provide application support for ESA Standard software packages as required Provide application support for nonstandard software Active participation in projects as required Creation of documentation for user support tasks when required User account management and process management for new and departing users Liaise with the third parties to redirect issues to the responsible teams on behalf of SRE users Assist in the recommendation for hardware and software purchases Assist in testing of software and hardware for purchase by Science Assist in monitoring of existing systems to ensuring correct operation Printer maintenance such as toner replacement and minor repairs Operation of loan equipment pools. Requirements Hardware experience Knowledge of PC desktops, laptops, Apple Mac laptops, iPhones and various peripherals in standalone and networked environments HP Printers and digital senders in a network environment Knowledge of Office network equipment minihubs, switches, etc.. Software experience Good knowledge of Mac OSX and Windows 7 Good knowledge of Internet software such as various web browsers and FTP clients ESA standard software experience MSOffice, Lotus Notes, McAfee Antivirus, Adobe Acrobat Knowledge of Active directory users and computers Knowledge of a call logging system Ability to support adhoc applications as required Linux experience an advantage Knowledge of Windows server technologies an advantage Basic Citrix administration Knowledge of Microsoft SharePoint useful. Application procedure Important All applicants must hold a current valid work permit for the Netherlands or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Proximity Support Technician temporary Reference PST0115 Application closing date 12.07.2015 Start date 03.08.2015 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESTEC, please consult httpwww.esa.intAboutUsESTEC
Tags: support
temporary
technician
proximity
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