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Tag: video manager

Customer Service Manager, Video Infrastructure Services, Europe

2019-09-23 13:16:28| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Video Infrastructure Services, Europe Luxembourg Betzdorf Role Description Summary The CSM role is a customer facing position with responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. The CSM will focus on supporting existing services and rolling out new services for customers. The CSM owns the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. The CSM is responsible for managing the Program delivery, maintaining operational performance and SLAs, and driving service quality. The CSM is the key Voice of the Customer within SES Video for all Post Sales customer journey touchpoints, understanding what each customer values the most in terms of operational support and ensuring that the whole SES Video team interfaces with the customer to drive service quality to maintain and enhance revenue. The CSM plays an important role in maintaining current business and securing new business. The CSM will be the main services leader driving the relationship with the customer and will have frequent interaction with the customer onsite and remotely. The CSM will support the SES Video organization through proposal and will be in the leadership of implementing new or upgraded existing services. The CSM will be the focal point and control instance in the interest of the customer and SES for ongoing operation of the contracted service and corresponding maintenance activities. The CSM will lead and assist the development of process, procedures and tools to further advance SES Video ability to provide value added services to its customers. Primary Responsibilities Key Result Areas Responsibilities PreSales Support Support SSL Sales during Presales phase by developing the LifeCycle SOW and PL Inputs Customer Management Operate as the main point of contact to the customer during postsales phase Leadership in terms of project management for the delivery of new Services and upgrades Plan, staff and manage the delivery of new services and upgrades managing timelines, mile stones and deliverables in front of the customer and internally Operations Management Oversee the ongoing operations and maintenance of live sites to ensure that Customer SLAs, KPIs and expectations for service quality are successfully being delivered Voice of the Customer Act as the Voice of the Customer and provide feedback to the Services Organization to ensure that customer requirements and needs are delivered Quality Assurance Facilitate service quality, performance and business reviews with the Customer New Business Support revenue grow by identifying opportunities for new services and upgrades towards SES Video Commercial Process Provide inputs to the general overarching process procedures. Develop or provide inputs for Video specific process procedures. Key results Input for PreSales quotes SOW definition Implementation and delivery of New ServicesService Upgrades Ensure the delivery of Customer Operations Performance Reports Weekly Monthly of SLA performance and other Ops itemsCustomer Adhoc Reports on time and in the expected quality Quarterly Business Reviews Change Requests and Implemented Changes Process and Procedures Liaising with customer on a regular basis Competencies Strong verbal and written communications skills coupled with an ability to convey messages in an appropriate manner to both external and internal customers Strong project management and organizationcoordination skills Ability to work under pressure, use judgement to make decisions and adapt to change Selfinitiative, courage and pragmatism in order to identify and overcome impediments World class attitude to customer service, passion and customer centric thinking Excellent presentation skills Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Attitude to drive a continuous improvement process Ability to work at in a fast pace environment Willing to travel and interface directly with clients, up to 30 of the time Overlooking the European market and processes of the customer and being consultant to optimize his business Fluent English, French and other additional languages welcome Qualification Experience Bachelor of Science or Business degree preferably in Engineering, Technology, Computer Science or Information Systems or equivalent experience required A minimum of 5 years relevant experience in a project management, business management, service delivery andor account management role PM certificates or performed trainings appreciated Proficient in Microsoft Office skills Knowledge of industry and European market Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: service services video customer

Customer Service Manager, Video Infrastructure Services, Asia

2019-09-23 11:16:28| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Video Infrastructure Services, Asia Singapore Singapore Role Description Summary The CSM role is a customer facing position with responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. The CSM will focus on supporting existing services and rolling out new services for customers. The CSM owns the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. The CSM is responsible for managing the Program delivery, maintaining operational performance and SLAs, and driving service quality. The CSM is the key Voice of the Customer within SES Video for all Post Sales customer journey touchpoints, understanding what each customer values the most in terms of operational support and ensuring that the whole SES Video team interfaces with the customer to drive service quality to maintain and enhance revenue. The CSM plays an important role in maintaining current business and securing new business. The CSM will be the main services leader driving the relationship with the customer and will have frequent interaction with the customer onsite and remotely. The CSM will support the SES Video organization through proposal and will be in the leadership of implementing new or upgraded existing services. The CSM will be the focal point and control instance in the interest of the customer and SES for ongoing operation of the contracted service and corresponding maintenance activities. The CSM will lead and assist the development of process, procedures and tools to further advance SES Video ability to provide value added services to its customers. Primary Responsibilities Key Result Areas Responsibilities PreSales Support Support SSL Sales during Presales phase by developing the LifeCycle SOW and PL Inputs Customer Management Operate as the main point of contact to the customer during postsales phase Leadership in terms of project management for the delivery of new Services and upgrades Plan, staff and manage the delivery of new services and upgrades managing timelines, mile stones and deliverables in front of the customer and internally Operations Management Oversee the ongoing operations and maintenance of live sites to ensure that Customer SLAs, KPIs and expectations for service quality are successfully being delivered Voice of the Customer Act as the Voice of the Customer and provide feedback to the Services Organization to ensure that customer requirements and needs are delivered Quality Assurance Facilitate service quality, performance and business reviews with the Customer New Business Support revenue grow by identifying opportunities for new services and upgrades towards SES Video Commercial Process Provide inputs to the general overarching process procedures. Develop or provide inputs for Video specific process procedures. Key results Input for PreSales quotes SOW definition Implementation and delivery of New ServicesService Upgrades Ensure the delivery of Customer Operations Performance Reports Weekly Monthly of SLA performance and other Ops itemsCustomer Adhoc Reports on time and in the expected quality Quarterly Business Reviews Change Requests and Implemented Changes Process and Procedures Liaising with customer on a regular basis Competencies Strong verbal and written communications skills coupled with an ability to convey messages in an appropriate manner to both external and internal customers Strong project management and organizationcoordination skills Ability to work under pressure, use judgement to make decisions and adapt to change Selfinitiative, courage and pragmatism in order to identify and overcome impediments World class attitude to customer service, passion and customer centric thinking Excellent presentation skills Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Attitude to drive a continuous improvement process Ability to work at in a fast pace environment Willing to travel and interface directly with clients, up to 20 of the time Overlooking the DACH market and processes of the customer and being consultant to optimize his business Fluent English, additional languages welcome Qualification Experience Bachelor of Science or Business degree preferably in Engineering, Technology, Computer Science or Information Systems or equivalent experience required A minimum of 5 years relevant experience in a project management, business management, service delivery andor account management role PM certificates or performed trainings appreciated Proficient in Microsoft Office skills Knowledge of media industry and German speaking media market Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: service services video customer

Manager Coordinator, Video Solutions Projects

2016-03-23 11:09:50| Space-careers.com Jobs RSS

Manager Coordinator, Video Solutions Projects Ref SES0770 Region Europe Location Luxembourg Betzdorf Company SES Category Business Dev. Strategic Management Position Management Published 20160322 Context A key priority of the Next Generation Video Market Solution Centre MSC is the development of video platforms worldwide, which enables SES to sell satellite capacity, backend services and to define the experience of the endconsumer. Another focus of the vertical is the development of new consumer electronics related solutions enabling the capacity and service selling process. For both types of activities specific projects, approved by the video solutions leader and the SES Executive Committee, will need to be initiated and managed. The MSC will also provide adhoc support consultancy to the commercial teams. Portfolio management leads and supports MSC related projects, coordinates new activities across the MSC and consolidates the productsolutionproject related reporting to management in order to track the KPIs vs targets. Responsibilities The Manager Coordinator, Video Solutions Projects will have a dual role. As Project Manager, heshe will manage andor support the implementation of complex Video related projects and the identification and qualification of new opportunities. As a Coordinator, heshe will be responsible for the definition of the regional roadmaps, the coordination of activities and consolidation of information and reports as well as for KPI tracking for the Video MSC and all regions. The Manager Coordinator, Video Solutions Projects will manage andor support video solutions related activities, and ensure their implementation on time, on budget and on specification. The position will interface with the sales, sales planning operations, product management, market intelligence, business development, legal and finance department to ensure a proper coordination of the project, reporting on all MSC video initiatives and managing the contingencies. Identify and qualify Video Solutions opportunities and transform them into projects Manage complex video projects andor specific work packages and their related KPIs Together with finance and the other video product managers, collect and validate information on project revenue potential and cost elements In cooperation with legal leadsupport negotiations with potential external partners to close deals. Lead the regional roadmap development and nonsales gotomarket strategies with the MSC management and the regional heads In collaboration with Market Intelligence, collect and interpret market related information in order to develop the value proposition and to implement the video solutions projects according to the defined roadmaps Act as the central interface for the MSC Video to sales planning and operations to define and update the Video applications in SAP for Business Intelligence assessments. Act as the central interface in charge of the definition, monitoring and reporting on KPIs and development status for all MSC Video initiatives together with finance and the other product managers. Experience Qualifications Master Degree in Business Administration andor in Engineering Telecommunications or related fields A minimum of seven to ten years of professional experience, preferably with five or more years in the satellite, media or telecommunications industries, more junior candidates are potentially acceptable A strong businessmarket focus combined with a good understanding of video technology Computer literacy, i.e. excellent mastering of word processing and spreadsheet and presentation tools Ability to identify and effectively implement change and solve problems Excellent understanding the market dynamics and technological drivers in the media, and the telecommunication industries Understanding of the competitive landscape and the value chain for video distribution via satellite and terrestrial networks Capability to define and describe the value proposition of MSC Video solutionsproducts Very good knowledge and understanding of the SES video infrastructure and service portfolio, and how it can be leveraged to develop our video business in mature and emerging markets. Very good Project Management skills with focus on execution and implementation Experience in managing multifunctional teams Excellent analytical skills, ability to synthetise inputs coming from many sources Excellent interpersonal and communication skills, ability to interact constructively with a broad range of internal stakeholders Excellent presentation skills for preparation of presentations and reports up to EC level Be a proactive team player with strong relationship building qualities and the ability to prioritise tasks and meet deadlines Problem solving skills, cando attitude and result orientation, flexibility to cope with high peak workloads Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to Vice President, Video Portfolio Management Apply for this Job online

Tags: video manager solutions projects

Q-NET Bandwidth Manager Video

2014-02-21 16:52:23| rfglobalnet News Articles

The Q-NET™ Bandwidth Manager is a new satcom innovation from Teledyne Paradise Datacom that solves the age old dilemma: the high-network utilization of VSAT OR the highly efficient throughput of SCPC? To learn more watch the video.

Tags: video manager bandwidth video manager

VIDEO: Ferguson 'expert manager and player'

2013-05-08 18:43:58| BBC News | Business | UK Edition

Amanda Goodall, senior lecturer in management at Cass Business school, told the BBC that Sir Alex Ferguson succeeded because of his background as a footballer and his understanding of the business.

Tags: video manager player expert

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