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Tag: operations analyst
Mission Analyst Copernicus Operations
2021-04-27 15:14:10| Space-careers.com Jobs RSS
Are you fascinated about Space? Do you have a Spacecraft Controller background or certification in Copernicus missions and have worked with Python, Linux, Visual Basic? You could be our new Mission Analyst Copernicus Operations. Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites EUMETSAT based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities As Mission Analyst Copernicus Operations you will concentrate your activities on the following Undertaking the tasks of required of the 247 Oncall Analyst service as required rota Support mission preparation activities Supporting operational Spacecraft and Ground Segment database maintenance Operating as the Controller if required Attending and supporting S6 operations meetings as required, including the Daily Operations Meetings Provide as required, training, continuation or proficiency training for Controllers Preparation and presentation of training packages in support of the missions Monitor the End to End production, Timeliness Processing Dissemination via monthlyquarterly KPIs. Validate and compile data for Key Performance Indicators KPIs of the EUMETSAT S6 Centre to be used in the generation of monthlyquarterly reports Coordinate the assessment and review of the monthly KPIs Monitor ProductionDissemination performance and Conduct 1st level investigations into anomalies. Report through the established channels. Monitor and coordinate MME interface issues Supervise and coordinate Controller activities with respect to mission monitoring activities Support the development of the SMART monitoring implementation for the S6 environment including participation in S6 SMART development meetings Identify and coordinate and supervise team training activities Analysis of system activities, events and anomalies with a view to improve training, procedures or the system Creating, reviewing, updating and issuing operational documentation as required. Provide input for weekly operations email as required Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring Previous experience as a Spacecraft controller or certification in Copernicus missions S6 EUMETSAT Controller Certification will be an asset Python, Linux, Visual Basic, Some programming experience would be an advantage for the role. Good communication skills. Good English skills both oral and written. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you. Make a difference every day. Take pride in what you do! More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace
Tags: operations
mission
analyst
copernicus
Operations Analyst, Level 2 Customer Support
2021-03-12 17:12:00| Space-careers.com Jobs RSS
Role Description Summary As the Operations Analyst, you will be responsible for taking ownership in resolving longterm and highly visible Customer Service incidents. You will coordinate with commercial, development and technology teams to ensure delivery of best in class customer service. In this role, you will perform upgrades of day to day Operations software needed by all Level 2 to maintain operational efficiency. In addition, you are expected to support the development of operational and system requirements by liaising with multiple departments within SES. The Analyst will also support other projects and activities affecting all areas of operations in order to provide best in class systems and services for SES operational teams. Responsibilities Key Result Areas Coordinate PMOCs efforts in supporting advanced CSD activities, such as HTS operational development and furthering the integration of SatID, Satguard, Sentinel, and other emerging systems into operations Update monitoring plans after reconfigs etc, run ESG cals etc Track and resolve complex technical and operational issues affecting customer transmissions on the SES satellite network including GSM, radar, sweepers, rebroadcast etc Maintain the highest level of operational and technical knowledge of the communications monitoring systems in order to act as a systems expert in supporting 247 operations Ensure that operational tools used by the operations centers are appropriate and effective for their tasks Participate in internal and external customer meetings, and conference calls, to develop strong relationships with key internal, external and industry stake holders. Respond to escalations from Operations teams on any topic affecting customer services Provide support to Operations teams on any escalated issue affecting customer services Competencies Strong aptitude for a systems approach to problem solving, and good analytical skills Innovative mindset and creative approach Ability to communicate well with others, in writing and verbally Strong customer focus demonstrate excellent customer service and interpersonal skills Ability to lead, motivate, and influence others Possess the ability to make timely, informed decisions that consider the facts, goals, and constraints Must be able to support customer training and support of sales when needed Selfmotivation attention to detail and accuracy Thorough knowledge of the HTS satellites Ability to work independently and in a team environment Qualification Experience Must be willing to work in a 247 environment, oncall rotation High level of knowledge of the following tools CSM, Satguard and SatID Minimum of 8 years working experience in technical customer support and servicesystem management Advanced knowledge of Carrier Monitoring and Geolocation systems, RF interference mitigation techniques An electricaltelecommunications BSMS degree, or equivalent qualifications and experience Strong proficiency in software tools and applications, such as Word, Excel, and PowerPoint. Apply HERE
Tags: support
level
customer
operations
GSMC Operations Analyst
2020-03-10 14:14:37| Space-careers.com Jobs RSS
GSA AND GALILEO SECURITY MONITORING CENTRE The European GNSS Agency GSA is responsible for the operations and service provision for the European Global Navigation Satellite Systems GNSS EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new hightechnology industry development, leading to job creation and economic growth. The GSMC is an operational centre of the GSA. It contributes to the fulfilment of the GSA mission by ensuring that sensitive information relating to the use of Public Regulated Services PRS is suitably managed and protected and not exposed to Galileo Control Centres. TASK AND RESPONSABILITIES The Operations Analyst will support the Security Monitoring, the PRS Access operations, the application of the Council Decision 2014496CFSP and will contribute to the Security expertiseanalysis. The Operations Analyst will report to the GSMC Operations Manager and will be in principle responsible to Under Service Operations Ensure the organisation of GSMC operations, including schedules, availability of operators, availability of infrastructure and GSMC business continuity planning in coordination with other GSMC teams Initiate investigation of incidents, raising observations and anomaly reports. Attend and chair the Anomaly review boards as required Analyse GSMCGalileo System operational data and contribute to reports Support the development of operational procedures, processes, documentation and training plans Conduct studies and trend analysis on the GSMC operations or service provision, to support the lessons learnt and improvement processes Manage contracts providing operational support, outsourced operations or operations engineering support, including drafting the terms of reference and the management of contract execution. Act as the project officer for external support work packages designed to enhance the GSMCs capability Provide advice and expertise to current GSMC Operations team, as well as external stakeholders such as Member States and European Institutions Under Service Transition Support the Service Validation campaigns for new Galileo Infrastructure releases and contribute to the validation of other GSMC core services Support development and coordination of Service Validation Plans and Reports Support the GSMC Operations, Service and Configuration Review Boards Work closely with the engineering team to develop new requirements, operational scenarios and procedures, and optimise the existing ones. The GSMC Operational Analysts will be required to be on on call duty and might be requested to work also on shifts. To that extent, the necessary training will be organised by the GSA and the GSMC Operational Analyst will have to pass the relevant operational training and evaluations for both roles in order to remain qualified for the post. Place of employment The job holder initial place of employment will be SaintGermainenLaye. However, the job holder may be requested to go on frequent missions or have temporary relocation to other GSA sites Spain and Czech Republic to perform similar tasks to those in France. MINIMUM QUALIFICATIONS The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application A level of education which corresponds to completed university studies of at least three years attested by a diploma Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post Temporary agents 2f from GSA and other EU agencies, in grade AD5 or AD6, are also invited to apply in accordance with the following GSA rules httpswww.gsa.europa.eusitesdefaultfilesconditionsofemploymentoftemporarystaffta.pdf APPLICATION PROCEDURE In order to be considered for this position, candidates need to create an account by registering via the GSA erecruitment tool. Only applications submitted via the erecruitment tool will be accepted. Applications sent via email or post will not be taken into consideration. A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1413 The GSAs systems support the most commonly used Internet browsers. If you encounter issues, please consider changing the browser first before contacting us.
Tags: operations
analyst
operations analyst
analyst operations
Real Time Junior Analyst, MEO Spacecraft Operations
2019-12-17 12:13:28| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Real Time Junior Analyst, MEO Spacecraft Operations United States Manassas, Virginia ROLE DESCRIPTION SUMMARY The Real Time Analyst is an invaluable contributor to the SES Medium Earth Orbit MEO spacecraft operations mission. Heshe helps monitor, manage, and control the MEO satellite constellation while ensuring the MEO backup Satellite Operations Center bSOC in Manassas, Virginia, is fully operational and ready to assume mission operations at a moments notice. They also lead Level 2 efforts by investigating, coordinating, managing and resolving spacecraft, ground system and network issues by working closely with the MEO Network Operations Center NOC, Spacecraft Engineers and other key stakeholders. This position is part of a 24x7 spacecraft operations environment and as such requires incumbents work rotating shifts, including day, evening and overnight hours as well as weekends and holidays. PRIMARY RESPONSIBILITIES KEY RESULT AREAS The three primary roles fulfilled by an RTA include Performing MEO satellite operations and mission planningground system resource deconfliction Ensuring the MEO bSOC is fully operational and manned 24x7x365 Leadingcoordinating troubleshooting and anomaly resolution efforts with the NOC, Spacecraft and Payload Engineering and other key stakeholders COMPETENCIES Continuously monitor spacecraft and ground system telemetry and provide Level 2 anomaly response to include detailed data analysis, trending, root causes identification, corrective action development and solution implementation Command and control the SES MEO spacecraft fleet using approved procedures and operations plans Create, manage and deconflict daytoday spacecraft ops and build the MEO automated master schedule Generate operational guidancedirectives and develop spacecraft and ground system commanding procedures, task flows and associated situational awareness tools Serve as a primary liaison between the MEO SOC, customers and internal and external support teams by initiating and leading troubleshooting activities when issues arise Contribute to the setup, organization, development and implementation of the mPOWER SOC in Manassas, colocated with the O3b Legacy SOC, working in unison with the MEO SOC in Europe. QUALIFICATIONS EXPERIENCE A bachelors degree or higher in aeronautics, aerospace engineering, electronic engineering, information systemscomputer engineering, math, or equivalent proven experience in the field of satellite command control or antennaground systems operations, preferably in a MEO or LEO constellation environment Sound analytical and decisionmaking skills Effective communication and interpersonal abilities in a multifaceted technical environment A sound understanding of computer systems principles, software scripting with an emphasis on python and or JavaScript, and RFsatellite ground station equipment concepts Perhaps most importantly, have the initiative, assertiveness and grit needed to lead complex and sometimes contentious troubleshooting efforts to timely, successful, winwin results! Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
Tags: time
real
real time
operations
Analyst, Ariba Solutions Operations
2019-11-29 10:13:39| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Analyst, Ariba Solutions Operations Romania Bucharest You are supporting the development design, UAT, implementation, golive and overall operations of SAP Ariba Sourcing, Ariba Contract Management, Ariba Buying Commerce Automation, Supplier Enablement, Ariba Network and Ariba SLP, during the entire IT solution lifecycle. You collaborate with internal and external stakeholders to optimize usability of the tool SAP Ariba, Implementation partners, Purchase Requisition creators and approvers, Suppliers, Catalog providers, Category managers, Vendors for Ariba Buying Commerce Automation Ariba SLP, Ariba Network SAP Ariba, Implementation partners, Procurement and project managers, Prospects, Bidders, Contracting parties, Legal counsels for Ariba Sourcing Ariba Contract Management You support the development and maintenance of sourcing and buying content, working with category managers to enrich sourcing and buying library with relevant templates, processes RFI, RFQ, RFPs You collaborate with Legal team in the use of SAP Ariba Contract Management. You support the development of ecatalog and forms content, working with category managers to enrich Guided Buying interface with templates for requisition sourcing forms, static punchout catalog initiatives. You also collaborate with VMP team in the onboarding of suppliers via SAP Ariba SLP, and the wellfunctioning of SAP Ariba Network to exchange documents with suppliers. Primary Responsibilities Key Result Areas Sourcing Lead the generation of sourcing library content, in collaboration with category managersspecialists. Enrich library content for the facilitation of future sourcing events, and materialization of best eSourcing practices. Coordinate the formulation of sourcing event processes within SAP Ariba RFI, RPQ, RFP in response to the business need specific to procurement categories Professional services, IT, Terminal Equipment, etc.. First level support for the successful transmission of SES sourcing requirements to potential business partners within SAP Ariba. Contract Management First level support in the successful conclusion of contracting tasks within SAP Ariba. Monitor troubleshoot contracting tasks, including contract initiation, authoring, negotiation, approval, execution, monitoringrepository renewal. Ariba Sourcing Contract Management continuous improvement Monitor the usage of Ariba sourcing and contract management pieces. Collect analyse stakeholders feedback on the usage of the tool. Transmit identified needs to procurement GPO and coordinate the formulation of Service and Change requests with SAP Ariba. Follow up and support the successful implementation of those requests. PR to PO Support to SES users Supporting SES requesters in the formulation realization of Purchase Requisitions. Coordinating the usage of SES procurement taxonomy. Monitoring its usage, coordinating change requests and related tests before replication in production. Monitoring the successful Purchase Requisition flow, from VMP validation to final approver. Catalog forms Management Lead the generation of forms content within Ariba Buying, based on best procurement practices and in collaboration with category managers, offer users with templates for Requisition quotes. Sourcing quotes TBD. Lead the generation of catalog content within Ariba Buying, based on the collection of users need and category managers insights. Develop static catalog content based on prenegotiated pricelists. Support the development of Punchout Spot Buy catalog in collaboration with project team SES, SAP Ariba, Supplier. Ariba Network Supplier Transactions Management First level support for the successful transmission of Purchase Orders to SES suppliers. Monitoring of document exchanges between Ariba Buying, Ariba Network and SAP backend including purchase orders and suppliers invoices. Ariba Buying SLP continuous improvement Monitor the usage of Ariba procurement and supplier management pieces. Collect analyse stakeholders feedback on the usage of the tool. Transmit identified needs to procurement GPO and coordinate the formulation of Service and Change requests with SAP Ariba. Follow up and support the successful implementation of those requests. Competencies Knowledge Sourcing strategies, international business practices, supply chain processes, SAP Sourcetopay processes, vendor management. Excellent planning, structuredthinking and problemsolving skills. Able to independently prioritize tasks, multitask and meet deadlines. Team player with excellent interpersonal skills and able to build strong relationships. Motivates VMP category managers and specialists in the implementation of best in class sourcing practices, supported by eProcurement and efficient data management. Excellent written, verbal listening communication skills. Proactive solution oriented and customer focused approach. Qualification Experience Education Required Bachelor degree in IT, Supply Chain, Procurement, Business Administration, Business Management, Engineering, Economics, Finance. Experience Minimum of 2 years in VMPSupply Chain roles, or similar. Preferred working experience Minimum 6 years working in an international and multicultural environment, in domains of vendor management, procurement, procurement automation and business reporting. Other Key Requirements Comments Languages Fluent in English, oral and written. Working knowledge of SAP S2P processes. Knowledge of SAP Ariba solution. Proficiency in MS Excel. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: solutions
operations
analyst
ariba