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Analyst, Applications Support
2019-09-16 12:16:35| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Analyst, Applications Support Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The position is responsible for the application support including management and processing of incoming user tickets or reported issues and forwarding of issues to external suppliers within the satellite applications environment. The incumbent will ensure a proper and effective followup of the tickets and will manage a quick and transparent communication towards the endusers and suppliers. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Ensure the analysis and resolution of all incoming Satellite Applications related incidents and requests Ensure all Satellite Applications related KPIs as defined by the IT department have been reached Actively manage the open incidents in the Satellite Applications support queue to ensure detailed updates, followup and resolution, which includes Take ownership of repetitive, normal, complex incidents Contact and help the enduser resolve his problem Involve thirdlevel support for advice where needed Manage all incidents to closure Define KPIs in order to follow up properly on incident resolution Ensure all information is correctly logged in the ServiceNow and Jira ticketing tool Ensure repetitive incidents are properly documented to facilitate future resolution of similar incidents Transfer incidents that cannot be resolved to thirdlevel support or suppliers, which means Identify responsible team and trigger Jira ticket Include all relevant information into Jira ticket Ensure the followup in Service Now or Jira with the users Ensure the followup in Jira with external suppliers Run ticket review meetings with external suppliers Ensure user management within Satellite Applications creation edition of roles and rights within the managed applications Create and edit users as requested via Service Now Manage user ACLs and request ACL qualification from application stakeholder board Support quality management within Satellite Applications Support business analysts on application testing and application rollout Define business tasks for application use and test Ensure proper documentation within User Academy for Satellite Applications Participate to the training of end users on Satellite Applications Perform other tasks falling within the scope of area of expertise as requested Ensure compliance with procedures, methodologies and audit rules COMPETENCIES Ability to work internationally in a matrixmanaged, resultsoriented environment Ability to think out of the box Strong analytical and problemsolving skills Ability to work independently with minimal supervision Good communication skills able to exchange ideas and information effectively in a concise logical way and be sensitive to audience diversity Ability to work in agile project environments Selfmotivated and demonstrate a doer mentality Ability to set priorities autonomously and to deliver results, even under tight deadlines QUALIFICATIONS EXPERIENCE Bachelors Degree in Information and Communications Technology ICT, Computer Science, Computer Engineering or equivalent Strong, handson knowledge of and a minimum of five years of working experience with software systems ideally in a similar position Good technical understanding of the IT landscape and related technical skills as well as its business application Good Knowledge of Satellite Technology and related applications Experience using an enterprise ticketing system Working knowledge in Microsoft tools Outlook, Word, Excel, etc. Understanding of the end to end incident management life cycle Good knowledge of business processes Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key Performance Indicators Meet annual objectives Manage tickets within SLAs Timely implementation for hisher tasks and activities Main interfaces to other departments Business representatives to define business needs EndUsers with regards to reported issues and communication Business applications DevOps group to manage appropriate infrastructure support for applications External suppliers to manage open tickets and incidents Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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Applications Projects Support
2019-01-31 13:32:33| Space-careers.com Jobs RSS
Position Reference 006 You will have the opportunity to support ESA in activities related to the evaluation of technical deliverables of EO application development projects carried out by external teams Tasks and Activities The scope of work will include Investigate, review synthetize the needs of various enduser communities for specific domains of applications. Analyse EO data sources, product availability, sensor modes, and acquisition logistics required for specific application development projects, prior and during the execution of the projects. Investigate, resolve and keep track of technical issues related to ESAfurnished datasets, also called ESA Customer furnished Items CFI and supporting documents that are made available to the external teams in charge of the application development projects. Review, collect, evaluate and document auxiliary data sources principally but not exclusively nonEO data sources required for calval activities of application development projects Prepare Test Data Sets TDS for delivery to external project teams and used in calval activities of application development projects. Support the review of technical deliverables SW prototypes, technical documentation, preliminary and final products during the engineering and development phase of application development projects, raising problem reports and tracking actions Work with the external project teams for the testing and validation of information product deliveries both intermediate and final products. Perform inhouse analyses and performance assessments of software deliveries, raising Software Problem Reports SPRs and tracking actions. Participate and contribute actively to user consultation workshops, internal coordination meetings, qualification and acceptance tests and project reviews. Generate technical notes and promotional material for communicating project result. Participate to scientific publications on application development projects. Support the review of program performances and production of Key Performance Indicators KPI. Skills and Experience The following skills and experience are mandatory You have a degree in a relevant technical field such as Physics, Electronic Engineering, Mathematics, Computer Science, Geography, Geosciences, Meteorology. Ideally a higherlevel degree qualification such as MSc or PhD in relevant fields of SAR processing, signal and image processing, optical remote sensing, Radar Altimetry, oceanography, hydrology, cryospheric science, geodesy You have at least 5 years of experience in a directly relevant industrial or research environment. Extensive knowledge of ESA EO missions, and related science and applications Specialist skills in exploitation of SAR and passive microwave sensors, optical remote sensing of landcoastal areasoceancryosphere, radar altimetry, atmospheric sounding. Expertise in applications development with EO missions, not exclusively related to ESA missions Experience in the generation and evaluation of global level 3 EO products Knowledge of modern programming languages such as IDL, Python, Matlab, C, C, JAVA under UNIXLINUXMS Windows Experience in algorithm testing and product validation Handson experience in image processing GIS software e.g. Envi, ERDAS, ArcGIS, Arcinfo Knowledge of Open Geospatial Consortium OGC standards, web mapping, GIS data mining techniques and GIS Spatial Analysis tools. Good technical writing and communication skills Expert proficiency in MS Office tools Proactive approach to problem identification and resolution Be able to work both autonomously Be bale to work with multinational team Have a positive attitude to international cooperation. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 22022019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
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applications support
Business Applications Support Engineer
2018-05-28 10:26:02| Space-careers.com Jobs RSS
Are you techsavvy? Love working with service providers and 3rd party suppliers to meet business needs? Enjoy monitoring services spotting peaks, patterns and trends? Interested in supporting the full lifecycle of business software and Infrastructure? Curious about how Gsuit will impact on Airbus Defence and Space? Then this is the role for you! As a Business Applications Support Engineer you will be facilitating and monitoring the supply of business applications and mobile phones to the company. This will include being in contact with the suppliers, spotting peaks and patterns that may impact on Airbus and being in contact with Users. You will be joining the Unified Communications Service Delivery team based in Stevenage and as part of the bigger IM department. Information Management IM delivers the expertise, technology and equipment for Airbus Space and Aerospace products We make it fly! IM is transforming and evolving but, we need even more talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around multifunctional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity for you to grow and to develop your career in a progressive and innovative environment. Our people the teams they work in and the values embedded in IM, are driving this change and you could be part of that too. The successful candidate will need to gain UK Security Clearance in order to undertake related work in accordance with business needs. Manage 3rd party suppliers to deliver, maintain and support our business software IPTDM Telephony, Video Conferencing, Jabber, Webex and mobile Provide escalation point for issues raised by Airbus Defence and Space Act as local point of contact for end user community Direct the resolution of all operational problems and coordinate all providers involved Ensure Service Level Agreement SLA are met Challenge 3rd party suppliers on request management for day to day and local activity. Access and monitor remedy, analyse raw data, control suppliers quality and integrity Support UK Service Delivery Manager to drive local complain, escalation and crisis Coordinate deployment for Video including related infrastructure Capacity for servers, users, new buildings etc Manage Video Conference rooms, spare and stocks Identify project resources and build project organization. Support the design, validation and implementation of improvement plans together with all services providers Provide local support in each UK site whenever necessaryThis role will suit someone with some technical background who has conducted IT support or who has supported business applications like Jabber, Skype, Telephony or WebEx. Previous Technology, Business to Business, support Experience managing service providers or 3rd party suppliers An understanding of Networking and Infrastructure A passion working with technical and nontechnical users A curious mind and an enjoyment of getting down to the root cause of an issue An interest in Process Management or Project Management. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
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engineer
Earth Observation Applications Support Engineer
2017-08-04 09:11:24| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for a Earth Observation Applications Support Engineer to support our customer in the United Kingdom. Earth Observation Applications Support Engineer Responsibilities As part of the ESA climate office, your responsibilities are to expand the awareness, utilisation and scientific impact of EO data for climate research and applications, in particular for the ocean but also for other domains of the earth system. The tasks include conducting scientific data exploitation activities and research studies to address gaps in knowledge as part of the contribution of European Earth Observation science to future IPCC assessments and reports, supporting and informing the implementation of global policy decisions taken at COP21 in Paris, December 2015. Key Tasks Establishing a dialogue with specialised user communities, analysing their needs for satellitebased observations of the climate system, and assessing their feedback on available EObased information Deriving technical specifications for Fundamental Climate Data Records and Essential Climate Variables, chiefly from ESA EO Missions, with specific regard to longterm stability, consistency, completeness, availability, errorcharacterisation, reducing uncertainties, and compatibility with climate observations from other Space and non space sources Setting up and managing industrial contracts RD projects and other EO exploitation activities to respond to the needs for EObased information of climate research and climate services, including for reanalysis, modelling, attribution, projection, prediction, trends assessment, and data assimilation Ensuring the results of such developments are tested and verified with the corresponding climate user communities Cooperating with internal and external partner organisations to transfer capabilities developed under a research and demonstration context into an operational framework Maintaining links and ensuring coherence with relevant activities of Member States and international partner organisations Contributing to the Agencys public communications on EO. Skills Experience You will have the following qualifications and relevant experience PhD preferably in oceanography, physics or geophysics, or other appropriate scientific fields, and have at least two years of experience in related remote sensing applications development andor research Extensive professional experience on product definition, calibration, validation, algorithm development, quality assessment and exploitation of Earth Observation data, particularly ESA missions, a demonstrable experience from relevant scientific exploitation activities either internationally or in ESA member states and an established profile with research communities working on the ocean and its relation to climate Fluency in English is mandatory knowledge of another European language is an advantage. This job is located in Harwell. We welcome applicants who are available from October 2017 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Corrina Scheepmaker at jobshespace.com, quoting job UKSC3570 before 27Aug17. An exciting and dynamic international working environment awaits you! Apply for this job
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earth
engineer
EO Applications Support Engineer
2017-08-03 14:12:47| Space-careers.com Jobs RSS
Summary An opportunity for an experienced EO professional to work for Telespazio VEGA onsite at ECSAT. Objective To give expert support expanding the awareness, utilisation and scientific impact of EO data for climate research and applications. Responsibilities Duties The incumbent shall maximise the contribution of European Earth Observation science including ESAs flagship programme on climate science, the Climate Change Initiative to future IPCC assessments and reports, and support and inform the implementation of global policy decisions taken at COP21 in Paris, December 2015. In their capacity, the incumbent shall be responsible for ensuring effectively delivery of the Climate Change Initiatives knowledge exchange strategy as well as providing support and advice on knowledge exchange in order to encourage the use of Climate Office knowledge and results by business, public and civil society, with the final objective to influence policy and practices. Duties will include but will not be limited to Establishing a dialogue with specialised user communities from the scientific, public, policy and educational sectors, analysing their needs for satellitebased observations of the climate system, and assessing their feedback Communicating the work of ESA that is relevant for climate user communities, including but not limited to research and write online articles, create and plan content for social media, and analyse web and social media statistics Exploring and developing innovative ways of communicating and delivering learning on EO climate topics. This includes using data visualisation, investigating classrooms and workshops to distance and online education. Organising events, workshops, conferences, in line with the goal of expanding awareness, utilisation and scientific impact of EO data for climate research and applications Maintaining links and ensuring coherence with relevant activities of Member States and international partner organisations Contributing to the Agencys public communications on EO. Qualifications Experience A PhD preferably in Earth Science, or other appropriate scientific fields, and have a deep understanding of climate change science. Good knowledge of the international climate community and policy decisions. A track record of communication of scientific concepts with diverse audiences. Strong interpersonal skills and ability to work independently and within a team. Website content management experience and website analysis skills. Excellent organisational and planning skills. Experience with basic computer software such as WordExcelPowerPoint. Ability to multitask and prioritise workloads. Particular importance will be attached to a candidates personal scientific ability and credibility amongst their peers, as well as flexibility and adaptability. The candidate should be capable of working effectively in a team with minimum supervision and have excellent communication and presentation skills. The working languages of the Agency are English and French. A good knowledge of one of these two languages is required. The knowledge of another memberstate language is an asset. Experience with design software such as Adobe IllustratorPhotoshop. Familiarity with integrating outreach activity within an ESA member state National Curriculum in schools. An interest in data visualisation. Qualities Be able to function as part of a team A proactive and flexible attitude will be required An ability to work independently and to establish good working relations Further Details All roles within Telespazio VEGA have a defined closing date, however if a successful candidate is found before the advert expires the role will be closed early. We would therefore advise any candidate to apply as early as possible to avoid disappointment. Closing Date for applications is Wednesday 23rd August 2017 Location of the position is ESTEC, Noordwijk, The Netherlands Benefits Competitive Package Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks.
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