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WiFi, cell service: Big changes coming to NYC subway
2016-01-08 18:21:13| Wireless - Topix.net
New York City subway riders will soon have access to Wi-Fi and cellphone service as part of a plan to upgrade an aging transit system that serves 9 million people daily.
Grain shippers mixed on 2015 rail service
2016-01-08 17:07:48| Railroads - Topix.net
DES MOINES, Iowa - Agricultural shippers anonymously gave mixed reviews about the rail service they experienced in 2015, but they were certain on a few things. To start, they chose Union Pacific Railroad as the overall top performing Class I railroad for the fourth time in the six years the Railroad Report Card has been put together.
Tags: service
mixed
rail
grain
Customer Service Representative
2016-01-08 15:07:05| Space-careers.com Jobs RSS
Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. A vacancy for a Customer Service Representative has arisen within Airbus Defence Space. This is for a FixedTerm Contract of 12 Months within the Customer Support Centre Csc in Corsham Hawthorn, Wiltshire. The Customer Service Representative CSR will facilitate a single point of contact for all Airbus Defence and Space Services Government Communications customers. Their aim to reflect and foster a truly customer focused culture in line with Best Practices and to achieve Customer Service Excellence. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. Supporting 247 shift pattern they will be working four 12 hour shifts two will be days and two nights then 4 days off with the last day off on call. Your main tasks and responsibilities will include Promoting a positive image corporate clothing and a quality service culture demonstrating a good personal presentation especially when dealing with the customer face to face. Provide the initial contact for all customers within the Customer Support Centre. Provide and support all Service Portfolio Orders and problem handling. Support a 247 operational Contact Centre operating shifts only and on call. Developing desk standards, procedures and processes in line with SLAs, KPIs, best practice and business needs. General administration duties in support of work carried out in the Contact Centre. Provide confidential card management handling by processing credit card transactions as requested. Ability to work multi domain IT Networks in line with current security procedures. Work closely with colleagues and support the Team Leaders within the department. Ensuring that customer call waiting times are minimised. Completing all activities in accordance with current service performance commitments. Ensuring all aspects of Company and Customer Security policies are upheld. All aspects of Health and Safety. Respect the Company and Team Values and Behaviours. We are looking for candidates with the following skills and experience Proven customer service skills in relation to a Contact CentreService Desk environment. Proven Customer Contact experience. Previous working experience of a Contact Centre environment and applications. Good knowledge of principles and practices of Customer Services and Contact Centres. Excellent telephony and keyboard skills PC skills to CLIATECDL minimum standard or equivalent. Telecommunications knowledge. Experience of Web interface applications. Confidential handling of credit card transactions complete understanding of the data protection act and respect our customers at all times. Good basic administration skills e.g. Filing, recording. Operational use of RemedyCRM Systems. Language skills French, German would be a plus. You have excellent proven communication skills listening, written and verbal. Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations with both colleagues and customers. Good problem analysis solving skills, good team player, adaptable and flexible. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs. To apply click here
Tags: service
customer
customer service
representative
Rackmount Hardware System suits network service applications.
2016-01-08 14:31:05| Industrial Newsroom - All News for Today
Utilizing Intel® Microarchitecture Haswell-EP platform featuring Xeon E5-2600 V3 family and Intel® C612 series chipset, 2U Model PL-80920 can serve IT Enterprise, cloud-based call centers, SDN, and communications applications. System supports 8 DDR4 ECC RDIMM/LRDIMM up to 2,133 MHz and max memory capacity up to 256 GB. With 40 PCIe lanes, PL-80920 can support up to 8 NIC modules. Two front-swappable 2.5 in. SATA HDDs/SSDs and onboard CompactFlash™ handle basic network storage applications.
Tags: service
system
network
hardware
AkzoNobel Creates Regional Wood Coatings Service Center in Eastern Canada
2016-01-08 06:00:00| Coatings World Breaking News
Tags: service
center
canada
regional
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