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United Airlines Uses Identity To Soar Above Data Silos
2015-04-20 18:54:39| Airlines - Topix.net
It uses desktop, mobile app, in-flight Wi-Fi, email and mobile web data to create an "intelligent, congruent customer experience," said Nick Harris, senior manager of marketing channel optimization for United Airlines, at Ensighten's Agility conference last week. However, connecting the brand's first-party data to third-party systems is a challenge, and it's also difficult understanding how United's owned-and-operated properties factor into the customer journey, as more customers book via third-party travel search engines.
Tags: data
united
identity
airlines
The Airlines Americans Love to Hate
2015-04-20 16:44:47| Airlines - Topix.net
The airline industry is one that Americans love to hate, but some carriers get singled out for special levels of scorn. The airline that gets the lowest marks for customer service by American travelers is Spirit, according to the the American Customer Satisfaction Index , an independent national benchmark of consumer experiences of products and services sold to U.S. consumers.
Tags: love
hate
americans
airlines
Inside the Southwest Airlines seat switch: How it will play out in (many) years to come
2015-04-20 12:30:03| Airlines - Topix.net
Southwest Airlines has indicated a raised rear beam and curve in the lower rear seat will allow for increased shin and leg clearance compared to the existing Evolve seat on hundreds of the carrier's aircraft. The change is not going to mean instant relief - not by any stretch of reality - for hundreds of thousands of Southwest customers who have become painfully accustomed to the Evolve seat that has been very slowly rolling out on Southwest's fleet of nearly 700 Boeing 737 aircraft over the past three years.
US passenger 'stabs' snoring 68-year-old on Southwest Airlines flight
2015-04-20 02:06:09| Airlines - Topix.net
Officials described it as a "poking". Mordarski was more visceral. "My arm hurt because I was being stabbed by a pen.
Tags: flight
southwest
passenger
airlines
A United Continental Airlines jet is seen in this 2011 file photo.
2015-04-19 18:51:54| Airlines - Topix.net
United Airlines stopped a prominent security researcher from boarding a California-bound flight late Saturday, following a social media post by the researcher days earlier suggesting the airline's onboard systems could be hacked. The researcher, Chris Roberts, attempted to board a United flight from Colorado to San Francisco to speak at a major security conference there this week, but was stopped by the airline's corporate security at the gate.
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