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Tag: team leader
Information Security Operations Team Leader
2021-06-10 19:13:38| Space-careers.com Jobs RSS
Information Security Operations Team Leader based in Germany Darmstadt EUMETSAT is Europes meteorological satellite agency monitoring the weather and climate from space 24 hours a day, 365 days a year Working for EUMETSAT, you can make a world of difference and be a part of something that makes a positive impact on society. You will be at the cutting edge of satellite technology, with a meaningful role in an organisation focused on spacebased observations of the Earths weather and climate. Within the Generic Systems and Infrastructure Division GSI, the Information Security Operations Team Leader is responsible for leading a team of information security engineers and for operating security solutions and delivering information security services across the organisation and supporting the continuity of operations. What youll be doing Leading a team of information security engineers both directly and via service contracts, securing longterm availability of the critical skills and maintaining uptodate technological awareness Delivering reliable information security services, ensuring that processes and procedures are in place and followed, providing monitoring and reporting services, delivering input to security policies and supporting the security design process across the organisation Leading maintenance activities, ensuring the continued availability of information security infrastructures and security services to the customers Playing an active role in introducing new security systems into operations with adequate levels of documentation and testing Acting as the main interface to customers for fault resolution and incident followup activities e.g. root cause analysis, lessons learned Leading the EUMETSAT Computer Emergency Response Team EUMCERT, including all activities related to incident response as well as interfacing the Security Operations Center SOC operations, which is an outsourced service Leading activities related to vulnerability management and ethical hacking, e.g. penetration testing, redbluepurple team exercises and similar Managing and coordinating relevant Service Level Agreements Establishing and maintaining appropriate contacts with special interest groups relating to security, andor other specialist security forums. What we offer Excellent salary, of up to Euro 7,500 NET after tax based on skills and experience Flexible working time including additional flexileave Full medical coverage for employee and family Attractive pension 30 days of annual leave 14.5 days public holidays Training and development support Relocation allowance and support if applicable Requirements Qualifications University degree or equivalent in a relevant discipline Current ITIL qualification or equivalent evidence of operational service delivery process qualification is an advantage CISSP or a similar certification is an advantage. Skills and Experience Requirements Experience of team leadership, including management of performance and maintenance of key skills and knowledge Proven experience in operations and maintenance of security solutions and security services, including network security, and highavailability systems in an operational environment. Strong communication and interpersonal skills with a proactive attitude and ability to work autonomously under pressure with a minimum of supervision. Critical thinking, methodical and organised approach to work combined with an aptitude for detail and accuracy. Recent experience leading a security operations centre as well as experience with virtual and physical network environments from both technical and management perspective, with focus on security, are an advantage. Demonstrated experience in the following technical domains is also required Network security systems engineering and operations Identity and Access Management solutions, including Privileged Access Management Security monitoring, auditing, incident response and ethical hacking on operational systems Intrusion detection, prevention and response solutions host and networkbased. Managementsupervision of an outsourced Security Operations Centre is an advantage EUMETSAT is an international organisation employing staff from across all 30 member states and this role is being advertised on multiple international job boards, but please note that this role would be based in Darmstadt, Germany and would require international applicants to relocate if successful. More about us EUMETSATs role is to establish and operate meteorological satellites to monitor the weather and climate from space 24 hours a day, 365 days a year. This information is supplied to the National Meteorological Services of the organisations Member and Cooperating States in Europe, as well as other users worldwide. EUMETSAT also operates several Copernicus missions on behalf of the European Union and provide data services to the Copernicus marine and atmospheric services and their users. As an intergovernmental European Organisation, EUMETSAT can recruit nationals only from the 30 Member States Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. EUMETSAT strictly follows the COVID guidance of the German Government. Only essential operational personnel are working on site with all others working remotely. All meetings and interviews are conducted online. All unnecessary travel is cancelled.
Tags: information
team
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Local Security Office Team Leader
2021-05-14 12:13:34| Space-careers.com Jobs RSS
Please submit your application by 10062021 1159 Prague time The only means of submitting an application for this vacancy is through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers ABOUT THE JOB The Agency is looking for a team leader with strong organisational skills for the Local Security Office at the GSMC in SaintGermainenLaye, France. In collaboration with the Security team, the jobholder will ensure the overall site access control and protection of European Union Classified Information EUCI in line with European and national legislations France and Spain. In such matters, the job will be based on both transversal responsibility across all GSMC teams and sites, as well as in coordination with the Central Security Office at HQ in Prague. The job holder will be assigned to the GSMC with a functional link with the Central Security Office of the Agency. TASKS AND RESPONSIBILITIES The Local Security Office Team Leader will be entrusted mainly with the following tasks and responsibilities Local security Manage a team of security professionals in local and informatics security, guarding, registry control and communications security COMSEC Prepare, ensure and maintain the necessary local security measures, needed to protect EUCI and assets present on site, in compliance with the EU, Agencys and national regulations, policies and best practices at the Agencys sites Manage security incidents and relevant registers, related to breaches of security and compromise of EUCI, including cooperation with EU security entities as necessary and performance of security audits and followup Contribute to the establishment, maintenance and followup of security procedures jointly with relevant security authorities regarding the use and access policies of any security related systems e.g. access control systems, CCTV monitoring systems, badges, etc. Organise and participate to the oncall security standby roster Ensure securityrelated trainings, certification, support and control of all persons at the GSMC sites Contribute to the compliance of the Agency with national and organisational health and safety rules Monitor and manage contracts and procurements and related specifications and budgets in the security domain Corporate security Ensure closest links with the Central Security Office in Prague HQ and participate, on request, in corporate security tasks, supporting the security unified Agencys approach. Location GSMC Master site with regular missions and possible detachment to GSMCbackup site and HQ in Prague, Czech Republic, and occasional ones to other locations. Language The above tasks and responsibilities will be conducted in English language. The tasks and responsibilities regarding relationships with French authorities e.g. application of critical infrastructures and other security matters will be conducted in French language. The tasks and responsibilities regarding relationships with Spanish authorities e.g. application of critical infrastructures and other security matters would be conducted in Spanish language. MINIMUM QUALIFICATION The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application A level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is four years or more OR A level of education which corresponds to completed university studies attested by a diploma and at least one year of appropriate professional experience when the normal period of university education is three years In addition to the above, appropriate professional experience of at least six years after obtaining the required diploma Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post APPLICATION PROCEDURE In order to consider your application valid, you are required to log in and submit application through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1521
Tags: office
local
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security
Team Leader, Site Support EMEA
2021-03-19 17:12:38| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY Supervise the regional ServiceDesk activities to support the Global SES IT Service Desk objectives, providing first level Service and Support for all office IT systems and applications deployed within SES. Ensure that customer expectations are met or exceeded. Ensure that the staff are meeting or exceeding expectations with respect to performance, defined metricsbenchmarks, and KPIs, and that standards and processes are followed to provide effective customer service and meet requirements. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Supervise the regional efforts to maintain and respond to the global Service Desk incidents, requests and problems. Take on, as necessary, the role of Incident Manager for incidents handled by the ServiceDesk to coordinate the necessary process activities for the restoration of affected services. Act as a regional escalation point for users, customers, ServiceDesk agents, and other ISS colleagues for requests, incidents, and problems and communicate appropriately internally and to customers. Make decisions consistent with guidelines established by ISS management. Act as regional point of contact for colleagues outside of the ServiceDesk for the purpose of coordination of established ServiceDesk activities such as Employee onoffboarding Ensure the regional Service Desk staff is integrated in the Global team and follows SES standards and processes CoBIT, ITIL, Security and other IT related Ensure that regional Service Desk is adhering to and promoting the adherence to SES official policies, procedures, and standards. Oversee the global ServiceDesk work queues and delegate andor escalate work as necessary maintaining adequate prioritization. Maintain balance between meeting established SLAs with ability to close minor incidentsrequests quickly. Maintain, support, and promote channels of continuous communication within the ServiceDesk and to other ISS teams such as daily andor weekly meetings Contribute to quality control activities such as but not limited to ensuring agents are documenting work performed, identifying gaps, and providing team training when necessary. Proactive leadership and participation in the ServiceDesk activities to communicate, as necessary, service status changes, advisories, or updates to appropriate stakeholders via established designated channels. Train, coach and mentor Service Desk agents Be able to, when required, to perform the duties of other ServiceDesk agents, particularly if staffing levels are low or during times of surging workload Provide data and reporting of KPIs and trends to Global IT Service Desk management and other IT departments, adhoc, weekly, monthly and as needed Lead projectlike activities that the ServiceDesk is engaged in such as quickinformal engagements, or work requiring distributed and collaborative participations for a unified goal. Maintain scheduling and oncall activities and coordination Maintain and track regional budget and related expenses. Engage with customersusers to set expectations andor provide conflict resolution Follow SES Vendor Management Procurement practices for requisitioning andor ordering equipmentsupplies Manage local Vendor relationships in cooperation with IT Support Management and Vendor Management Ensure support procedures are fully documented and kept up to date Engage with other regional Team Leads to ensure activities are coordinated and adhering to global objectives and practices. Participate in afterhours oncall rotation for enduser support COMPETENCIES Ability to work independently and as a strong team player Be absolutely service and customer oriented Ability to multitask and work under pressure Thorough understanding of operational Principles Excellent understanding of computer hardware and operating systems Windows 10 Thorough understanding of Microsoft Office products Office 365, Office 2016, and prior Thorough understanding of Cloud fundamentals Working knowledge of Azure service portal and the ability to navigate it. Sound technical understanding of the IT landscape and related technical skills Effective at communicating with internal and external customers Excellent organization, coordination and administration skills Sense of urgency, initiative and drive to get things done High attention to details Ability to work at in a fast pace environment, under pressure, without compromising professional standards Ability to delegate Ability to embrace and facilitate changes Capable of working within a multi team, crossfunctional environment. QUALIFICATIONS EXPERIENCE Minimum 4 5 years experience in Service Desk environment or management in related field Bachelors degree or experience in similar position In depth knowledge of Service Desk ITIL founded processes and procedures. Excellent people management skills Excellent Customer Service skills Ability to work independently Experience in deploying industry process standards such as ITIL and COBIT OTHER KEY REQUIREMENTS COMMENTS Key performance indicators First response and rate of first call resolution ServiceDesk Backlog volume ServiceDesk backlog age Agent utilization Customer satisfaction Other requirements This position requires the incumbent to be OnCall Fluency in English any additional languages represent an asset Ability to work internationally in a matrixmanaged, resultsoriented environment Strong analytical skills and business acumen Openness for new technologies and ready for change Apply HERE
Tags: site
support
team
leader
Team Leader System AIT Processes mfd
2020-11-16 08:12:30| Space-careers.com Jobs RSS
The Assembly Integration Test department at OHB System AG in Bremen is looking for a Team Leader System AIT Processes mfd Your Tasks Team Leader Responsibilities Disciplinary responsibility for the System AIT and AIT Processes team members, including their personal development Responsible for the elaboration and organization of trainings for the AIT teams Development of the new System AIT and new AIT Processes teams in Bremen in cooperation and agreement with AIT in Oberpfaffenhofen Organization and chairing of team meetings to assure the knowhow transfer between projects, application of lessons learnt and harmonization of methods between projects Implementation of a permanent improvement process Cover peak workloads in the projects Enrollment in the OHB satellite projects Report to the Head of System AIT and Support Department Responsibilities of the System AIT Processes Team Development application of lean AIT principles e.g. 5S method, scrum Consideration of company Lessons Learnt System AIT Interdisciplinary responsibility on AIT tasks Work preparation for AIT activities identification of needed documents, responsibility for availability of documents, generation and update of AIT Flows, NCR tracking, organization of daily briefings Ensure close cooperation with other disciplines, in particular Systems Engineering and Verification, to assure delivery of inputs in quality and time AIT Processes Responsible for development of AIT working methods processes incl. qualification support Responsible for generation of AIT standard documents e.g. Work Instructions, AIT document template Your Qualifications Profound or professional experience in satellite projects, preferably in the field of AIT Excellent conceptual and analytical skills Welldeveloped communication and leadership skills Inventive concerning AIT methods and testing Fluency in spoken and written English and German
Tags: system
team
processes
leader
Team Leader
2020-05-22 09:13:22| Space-careers.com Jobs RSS
Serco Services GmbH part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a Team Leader based at EASA, Cologne, Germany. Job Description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities The successful candidate should concentrate hisher activities on the following tasks Act as single point of contact for one or more IT domains andor team IT incident, problem, service request and problem management IT service delivery tracking, monitoring and reporting e.g. dashboards, performance indicators etc. Enduser and key user management Activity definition, resource estimations, team planning and task allocation Team and people management Facilitating coordination meetings internal within IT, with business service owners Risk identification, assessment and management Budget forecasts and estimations Direct and manage service delivery and team performance monitoring and controlling schedule, HR and expenditures costs, quality, risks Quality assurance, as well as respect of deadlines Control adherence to the Agencys agreed standards, procedures and guidelines Ensure continuous service improvement. The Ideal Candidate The ideal candidate should bring the following skills and experience Educational qualifications At minimum Bachelor ITIL Certification required. Technical expertise Excellent knowledge of IT service delivery methodology, principles and processes ITIL Demonstrated knowledge and experience in the use of issue tracking, service change management tools Professional experience in managing, monitoring and reporting IT incidents, problems, service requests and change requests RfCs Professional experience in managing teams people, priorities, task allocation and coordinating technical team work. Professional experience Minimum 4 years Standard level of professional experience in a role as or similar to IT service delivery manager. Language skills English understandingspeakingwriting at level C1 or equivalent. Other competences and skills Capability of integration in an internationalmulticultural environment, rapid selfstarting capability and experience in team working, understanding the needs, objectives and constraints of those in other disciplines and functions Ability to reach common understanding and agreement from all stakeholders Experience in multicultural organisations and public sector Experience in conflict management Autonomous, ability to work with minimum supervision Presentation skills giving presentation to people of all management and team members levels Ability to use the IT service management tools and methodologies Ability to manage a teams tasks, even in the face of stressful situations Ability to prioritize between competing tasks on a rational basis and in a decisive manner Negotiations skills Integrity Professionalism. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
Tags: team
leader
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