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Corporate IT service management at ESOC Lead Engineering
2013-11-26 14:37:03| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. Corporate IT service management at ESOC Lead Engineering 1312102 Job Description Corporate IT service management at ESOC covers the following responsibilities Corporate IT ESOC site service delivery contract management Corporate IT site customer and user relationship and partnership management Corporate IT site interface management facility management, human resources, procurement, contracts, finance Corporate IT support to evolution projects Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are the Callisto project, IP telephony and a LAN refreshment. ESAs corporate IT services are outsourced to overall service providers OSPs. Management of these corporate IT services for ESOC in coordination with the ESA corporate service definition processes as well as the local ESOC customers and local interface service providers is the task of the ESOC Corporate IT Service Manager. In this context OSP contract change management has to guarantee smooth service continuity. Presently the following changes are in progress The workplace service delivery OSP contracts will be changed to a new service provider 20132014 including office environment PC, storage, printing, backend, backup, ftp, security collaboration messaging services mobility services overall service delivery service desk, field support, service integration, service management cloud computing as a new service Communication services WAN, LAN, WiFi, Telephony will be changed into a new endtoend service contract 20142015. The ITT documentation is in preparation. Telephony support at ESA was moved from facility management to corporate IT responsibility. This transfer of responsibilities has not yet been finalised at ESOC and its status is in transfer. Service contracts are to be defined for Mobile telephony telephones, provider contracts management, units of charge transparency Fixed telephony handset support, local PABX configuration and support, local telephone system management, local provider contract management The corporate IT infrastructure is under continuous need to be evolved in line with market developments and changing user needs. This evolution process is shared between all ESA sites. Evolution projects currently under development are terminal server environment IP telephony collaboration tools desk top virtualisation. Two new office buildings building S and building T are under construction at ESOC with 140 offices for 250 people in total. This project is called Callisto. The buildings require IT infrastructure installation, which consists of LAN infrastructure IP telephony Corridor printing, Fax services Video conference facilities WiFi Service Provision Required The requested service shall support the ESOC CITI Serive Manager. The service will have the following responsibilities New ESOC Callisto buildings project management service for the implementation of corporate IT equipment and telephony Lead engineering for the ESOC telephony system Introduce IP telephony services at ESOC Prepare ESOC telephony system documentation for the corporate endtoend communication ITT Lead mobile and fixed telephony services at ESOC Corporate IT evolution projects support from ESOC Management of new development pilot projects Support new corporate IT developments from ESOC Required Skills and Experience University degree in IT related engineering discipline, Computer Science or equivalent. Experience in computer networking and telephony systems would be an advantage. Good communication skills in English, German is an advantage. Work Location Darmstadt, Germany Dates Application Deadline 09 December 2013 Start of Work 01 February 2014 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 09 December 2013 Learn more about us in Facebook
Tags: service
management
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Corporate Information Technology Service support
2013-08-07 14:37:39| Space-careers.com Jobs RSS
RHEA the fastest growing leading Belgian SME providing system engineering solutions and professional engineering services to the international space industry is recruiting experienced engineering support for a full time position based in the area of Madrid, Spain. Description The SSE shall assist the ESAC IT Service Manager for activities related to the delivery of the IT services and infrastructure at ESAC. The SSE shall ensure that proper usage is made of the corporate and technical services and solutions, referring to the lead centres and functions accordingly. The SSE shall also ensure that ESA and departmental policies, standards and guidelines are properly implemented. The SSE will support projects or services in their area of competence and shall be in charge of ensuring endtoend execution of processes and tasks that are relevant to the management of workstations, office automation, communications WAN, LAN, data, voice and video transport, security, mobility and application infrastructures and services. For these ICT services and infrastructures, the SSE, is allocated one, or a combination, of the following duties Service Management addresses the management and improvement of services, sustaining activities, SLAs with providers, service delivery availability, continuity, capacity, asset refresh, service support management of incidents, problems, changes, releases, configurations and assets, performance measurement and more specifically o Ensure service provisioning according to the agreed SLA o Monitor service performance and control service cost o Conduct service performance reviews with contractors, weeklymonthly o Review operational documentation o Provide adhoc input for change advisory boards o Performs adhoc operational assessments i.e. evaluate procedures and RCA o User communication. o Assess the impact of new services Customer Interface includes the monitoring of customer agreements, liaising and reporting on the progress of activities for a customer and measurement of customer satisfaction. Responds to customers queries and complaints, escalating when necessary and ensuring that corrective actions are taken and is the first point of escalation for any issues or problems raised by the end users. Evolution Management addresses the requirement analysis, service and technical specification definition, management of the execution of the activity and related industrial contracts ensuring that project deliverables meet the specifications within schedulebudget and are properly transferred into operations. Engineering includes evaluation of new ICT services and the preparation and support of technology decisions and support work in technical areas and more specifically o Engage in technical discussions with service providers regarding the deployment of new services and the evolution of existing ones. Profile Applicants should have a university degree or equivalent qualification in computer science engineering with a strong background in the ICT services and operations Proven experience in technical IT Communication and Computer Systems services, operations, and engineering Proven experience in IT related service management based on ITIL or similar. Experience working with science and technical researchers Fluency in English Good sense of contacts and communications, ability to interface at appropriate level with relevant actors within and outside of the Directorate Reliability, rigor and initiative in the execution of the assigned work Proactive attitude to solving problems, identify priority actions and to handle high workload. Ability to rapidly understand and adapt to ESA specific context and environment including ESA corporate IT applications. Past experience with ESA in relevant activities is an asset. Replacement period From December 2013 to May 2014 Location ESAC, Madrid, Spain Application deadline asap If you are interested, please send your Word format CV as well as a Cover Letter to Lena Englander, Recruitment Manager at careeropportunitiesrheagroup.com Please do not hesitate to contact us for more information. RHEA provides you with an attractive employment package based on the candidates experience, the opportunity to build experience in the space sector and to grow within an international company. RHEA is an independent Space Engineering Consulting and Software company that offers knowledgebased services and innovative solutions to the space industry. Our technical expertise is coupled with the provision of software tools for both Space and Ground segments. For the past 18 years RHEA has supported over 40 space missions, including comet chasers, planetary and Moon missions, deep space astronomy experiments to understand the fundamental laws of physics, climate monitoring, meteorology, navigation and communications. Rhea is the market leader for MOIS solutions and procedure management systems. Rhea has successfully brought together engineers and scientists from 13 nationalities to support its clients across 7 European countries, Canada and the USA.
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