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Kimberly-Clark Personalizes its Customer Service with AuraPortal Business Process Management Software

2013-09-21 14:06:11| Paper - Topix.net

The implementation of the AuraPortal BPM Suite has provided the Kimberly-Clark Corporation with greater loyalty from its customers in Holland, along with an increase in turnover in its distribution channel.

Tags: service business software management

 

Telefonica adds online chat to customer service channels

2013-09-18 02:00:00| Total Telecom industry news

Spanish incumbent taps Moxie to drive engagement with current and prospective subscribers.

Tags: service online customer chat

 
 

Customer Service: Anybody there?

2013-09-17 18:05:07| Telecom - Topix.net

Alaska Airlines customer service agent Liani Marriott, right, assists passenger Judy Haney with the check-in process at Bob Hope Airport in Burbank, Calif.

Tags: service there customer customer service

 

PBEM online Customer Service Survey

2013-09-06 23:51:50| PortlandOnline

New version of survey rolled out with revamped Website in 2012

Tags: service online customer customer service

 

BDS Employee Handbook Customer Service Principles and Values (2005)

2013-09-06 23:04:33| PortlandOnline

Section 3 of the BDS Employee Handbook sets expectations for customer service and communication with the public PDF Document, 683kbCategory: Performance Evaluations

Tags: service customer customer service values

 

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